Chetumal hotellia

Plussat: This is a very convenient and clean hotel to stay when in Chetumal. Its location is perfect, just 5 minutes away from the airport and with several restaurants within walking distance. The area seemed safe, the staff was very helpful and we were able to enjoy the delicious Mexican breakfast they offered. We'll be back.

Miinukset: More towels in the bathroom would be nice.

Plussat: The rooms were cozy.

Miinukset: Bathrooms are a bit small

Plussat: Great attention and welcoming service.

Plussat: Long pool hours, great breakfast

Miinukset: No fridge in room

Plussat: Free underground parking. Friendly, English speaking staff.

Miinukset: The food in the restaurant was average, and I couldn't charge meals to my room. There were no English language news channels on TV.

Plussat: Price

Miinukset: Very basic

Plussat: The staff especially Carlos. Always willing to help.

Miinukset: The early morning noise. Not sure if it was maintenance crew doing repairs early in the morning.

Plussat: Acceptable facilities

Miinukset: No sound isolation. We felt like sleeping on the main road. Dogs barking all the night.

Plussat: the location was great and we felt save with the parking. Everything was nice.

Miinukset: Booked a room with king size bed, but received a room with regular double beds.....faulty in room phone (no wake up call).....beds too soft.....pillows to high (unable to sleep...creates neck muscle cramps)

Plussat: The property is really close form the airport, excellent for an early flight or late arrival.

Plussat: The location is great. There are many shopping and food shops directly outside of the hotel. The Mayan Museum is a few feet from the door. The city is not busy like Mexico City, so it is easy to navigate. The price is decent.

Miinukset: At first glance, the room appears nice and clean; however, I later noticed a lot of "unnecessary" dirt. By "unnecessary", I mean the dirt isn't due to "wear and tear", but simply not cleaning, i.e. the windows and corners. The bathroom was ridiculously small and it looked unfinished. There was no refrigerator in the room. If you're looking for a budget room (assuming the right price), then go for it. Else, if you're looking for a high end hotel, look else where.

Plussat: Spacious room, comfy beds

Miinukset: Extremely thin walls, had a family staying next door and could hear their annoying children all day and night

Plussat: Nothing

Miinukset: We found ourselves in Chetumal unexpectedly after missing a flight and so we were desperate. We came here at 2230 after the hotel further down the road was unbearable due to 4 young men partying in the room next to us, literally behind our heads, screaming. Singing & banging which despite being told not to, they persisted. We moved to the Capital Plaza hotel in the hope of gaining some rest in some degree of comfort. We were wrong. We were allocated a room at the very end of a corridor next to indescribably loud music coming from a party within the building. By 0100 this was unbearable so I got dressed and went downstairs pleading with the front desk to move us. The lady was helpful and did this for us. I HAVE NO IDEA WHY THEY DIDNT PUT US HERE AT THE START. It is totally unacceptable to put paying guests through that level of noise, from an event taking place within the hotel.

Plussat: The reception personel are good, they assist you all the time. The rooms are cozy. Hotle location is in the center of the city, not hard to find.

Miinukset: The room towels are dirty, the coffee brewer never been washed or cleaned, staff didn't even explained how to turn on the tv, rooms are not isolated from noise outside, there is a lady knocking on our hotel room 4am in the morming, ac not working good. All workers needs to learn how to speak english.

Plussat: Almost nice and everything was good

Miinukset: A bit expencive...

Plussat: Su personal muy amable y excelente

Plussat: Secured parking

Miinukset: Hotel appeared quite empty Room interior would need some update when we moved in the room, the toilet flush did not work. Got fixed right away though

Plussat: The duvets were wonderful. Shower perfect. Room was nice and clean.

Miinukset: The guy working in the reception when we arrived was totally ignorant and unhelpful. The reception staff hardly speaks English. The aircon in our room sounds like an engine running... We had read about the birds dumping in the pool- they do- not very nice:/ Wifi hardly working and they seem as if they aren't able to make an effort helping.

Miinukset: Its more wht i didnt like. I was told i was give the last room... the one next to te gym. There was a runner on the threadmill and the noise was so loud that it interupged our sleep at 6am. I approached the staff and all they did was apologized. I had a 7 hour drive to do after that. I was very pissed for not getting a good sleep in this hotel. I would have preferred that they tell me no room was available. It was a terrible experience.

Plussat: The staff was very helpful and happy.

Miinukset: The breakfast selection is always the same. Everyday! A little diversity in the menu would be great!

Plussat: I was welcomed on arrival and received friendly and efficient service throughout my stay. I liked the design of the room. Fortunately, the room was clean and comfortable.

Miinukset: The hotel appeared overwhelmed. The floors in the lobby, in the elevators and on the floors were dirty when I arrived. They were still dirty when I left the next day. After 9 nights in Mexico, this was the dirtiest hotel during my stay. Very cheap shower head. Poor water flow. Very disappointed with City Express.

Plussat: Was very close access to restaurants and shopping centers, great location easily accessible and lots of space for parking.

Miinukset: lobby was not clean

Plussat: The buffet breakfast was awesome. The staff were very cordial and helpful.

Plussat: Free continental breakfast is appreciative. The location is good!

Miinukset: A/C issues. Just wouldn't cool down at all during daytime. Cost is significantly higher than some of the other non-chain hotels available. Which I will definitely choose in the future.

Plussat: Location - very close to main shopping street, few blocks distance to ocean promenade. Spacious parking behind hotel.

Miinukset: Stinky air-condition, bathroom could be much cleaner, no elevator (however personnel was offering help with luggage). Low quality of WiFi, toilet flush not working.

Miinukset: Room 523 needs some maintenance work on AC and toilet. My other room 522 was perfect.

Plussat: It’s an old hotel but it’s well taken care of.

Miinukset: To close to the noisy street Main Street.

Plussat: I didn't stay because of the changed trip plan. Hope in the future have the chance to enjoy the service.

Plussat: Free bikes to rent Nice location close to a night market

Miinukset: Smelly old rooms with windows to the indoor pool Could only check in at 4:30pm

Plussat: Clean, modern decor, nice pool, and the location was nice.

Miinukset: My bed sheet had a hole in it. And we didn't have a place to hang our towels.

Plussat: We were to check in at 3pm and we didn’t receive a room until around 6pm and the front desk was not fair. Also maybe you can share the closing time of the garage for we couldn’t enter in the garage after a certain hour of the night. Our bathroom toilet was also not working. Also to make things a bit more comfortable to guests it would be better or control the outside events that takes place at the hotel. We couldn’t enjoy the pool.

Plussat: The bed was huge and comfy albeit a bit soft, the swimming pool was great, we had it to ourselves most of the time, the indoor parking space was great, the location: very close to the malecon. The staff was friendly and helpful.

Miinukset: The bathroom was not great. The toilet did not flush properly and the shower made the whole bathroom floor wet. The towels were very old. That said, the shower pressure and temperature were great and they immediately came to fix the toilet when we complained. Another dislike was that the rooms don't have windows.

Plussat: Great location close to all the activity and walking distance from Belize ferry. Free bikes for nice waterfront bike ride. Great friendly staff willing to help . Clean nice sized rooms

Plussat: The location of this hotel is the best! Surrounded by activities and the main shopping boulevard. It contains a good restaurant and Starbucks to satisfy every meal or coffee break of the day.

Miinukset: Reservations are not accurate. The property tends fo be different from the booking made through this medium therefore being a bit more over priced.

Plussat: We stayed one night before catching a ferry. The hotel is clean, rooms are modern and clean. Short walk to the terminal for ferry to Belize. Staff were very professional. We didn’t use the pool but it looked fine.

Miinukset: Rooms face inward to an atrium where the pool is. There is a large frosted glass panel to the interior and no exterior windows, so there is no natural light in the room and it feels quite stuffy quite quickly. The toilet didn’t flush properly, and the shower was only tepid.

Plussat: It’s location - great for the port Plus it’s clean and safe - so does the job if you’re just passing through

Miinukset: THE POOL! It’s pictured like It’s outdoor but it’s indoor... which wasn’t what we wanted at all! Plus the rooms are clean but really noisy. The man on reception was really helpful but the other staff that we met were very disengaged I

Plussat: Location was good and we got to have our dog with us

Miinukset: The bar did not have margaritas and the food was terrible

Miinukset: I was disappointed that they no longer offered complimentary breakfast.

Plussat: I like everything about the hotel. I will glad to go back again pretty soon.

Miinukset: Nothing

Miinukset: According to the front desk i didn't book my room. It's charge in my credit card! What kind of service is this now i have to pay my card and I had to pay to the front desk cash on that day.

Plussat: Pillows were awesome.

Miinukset: The room could use a little bit more comfortable furniture, like chairs.

Plussat: The hotel is located near the old market so that was very convenient. The room was quite comfortable and the hot shower was a nice availability especially since the weather was cold when we booked the room. Our room had enough space (we booked for triple occupants) for all of us, the availability of the TV and the A.C.unit made our stay quite comfortable. The staff members were also nice which made us felt welcomed.

Miinukset: The room lacked a few basic necessities however, and that was somewhat disappointing. To begin with we booked the room for three occupants but there was only two towels available in the room. Additionally there were no hand towels nor bathroom rugs and not to mention there was only two bars of mini soap which was barely sufficient for all three of us. It seemed that it would have been sufficient for two occupants only but the room was catered to hold 4 occupants.

Plussat: Elevator.

Miinukset: My cc was charge for a room I did not get. Had to pay again over the counter.

Plussat: Predatory to foreign currency

Miinukset: Predatory to foreign currency and we believe that we were robbed on the exchange, when compared to market value.

Plussat: Nothing. Bad experience. Room smelt terrible. and we were being rushed out of our hotel and we are a genius memeber on booking which allowed us an entire hour more. And the staff refused.

Miinukset: I did not like anything. Will never stay there again.

Plussat: El personal muy profesional

Plussat: Great location. There was a restaurant in site which served a variety of food. The service was excellent and food was delicious. The staff spoke a little English.

Plussat: good bed, ok internet

Miinukset: The reception wanted id papers for both of us, and they made photo copies, I do NOT like that, when asked why, they said that they needed the photo so they could ID us at breakfast, most hotels handle that with a voucher or a room key.....or first room had a defective lock.......want a cup of coffee in your room???? nope, not possible, cups can not leave the restaurant....I stay in Chetumal on a regular basis, there are more and way better options...

Plussat: Our Front Desk Service was very good from the time we arrived until the time we departed. Very comfortable stay.

Miinukset: I have worked in the hotel business for over 25 years. I would highly suggest adding a mini refrigerator to the Suites :)

Plussat: Great service and accommodating came in before checking in and they help with a room to relax

Miinukset: It is a fantastic hotel just the ceiling too thin could hear the people above us walking around

Plussat: I like the clean rooms, the staff and the comfort of beds

Miinukset: The room had no suitable table

Plussat: The complimentary morning coffee was the bomb. The rooms are very nice and welcoming.

Plussat: X

Miinukset: When we arrived the hotel had no electricity and the receptionist suggested that we go elsewhere and we did

Plussat: I would not recommend this hotel. Look around for other places to stay. The rooms were spacious but....

Miinukset: The staff was rude and very unhelpful. The price we booked our room changed once we got to the hotel. The rooms walls are so thin every noice, including tv could be heard from the next room. No hot water in the shower. Internet was not working. We checked out of the hotel and realized minutes later that my wife’s wallet with $ and ID’s was left behind. We returned to the room to retrieve it, but instead of letting us go back up to the room they called and had the staff “check the room”. Of course it was not found. We insisted on going up to check ourselves. Once they finally let us go up they had already started cleaning the room and the wallet was gone. We are quite sure where the wallet was left, but it was gone. Overall the experience was very bad, even before the wallet was taken. I do not recommend this property to stay.

Plussat: Bed comfort

Miinukset: Cleanliness

Plussat: The was really pet friendly and a bit serene. It was nice relaxing on your balcony.

Miinukset: I felt it was a bit restrictive in regards to the time slots for the hot water to come in. The pool was always cold so baby could not swim.

Plussat: Location. Room nice.

Miinukset: Needs a desk in room. Real coffee for breakfast.

Plussat: Big and comfortable rooms. Small but cean pool.

Miinukset: Coffee was terrible at least should have brew coffee and at least creamer front desk was not helpful

Plussat: Beautiful view. Pretty good food at a very reasonable price.

Miinukset: Very plain furnishings in both bedroom and diningroom. Front desk and wait staff could not have been more friendly and helpful.

Plussat: I liked the location of the hotel and the view.

Miinukset: I didn't like the internet service and television. I believe a refrigerator is also needed in the room.

Plussat: Staff rooms

Miinukset: Very very slow WiFi.

Plussat: The room been thoroughly cleaned before check-in, has the amenities as described. Also it is not far from the downtown area. Caters to solo,couple, and fanily travellers.

Miinukset: Check-in time was delayed a little

Plussat: Nice pool. Clean rooms and helpful staff

Plussat: I like the ambiance.

Miinukset: There was no notification that I would be charged 19% tax at the property which boost up my bill to almost $30Bz extra. The pool seemed dirt/cloudy. I also had to walk up four flights of stairs to the third floor, since there was no elevator. This was extremely uncomfortable as I had a hip injury previously. Too far in its location.

Miinukset: My room didn’t have a refrigerator, and due to a peek weekend another room was unavailable

Plussat: The bed was the nicest thing ever.

Miinukset: When alot of people was in the pool,the water looked dirty. Did not go in any at all.

Plussat: They were all ok.

Miinukset: The check in time was too late.

Miinukset: Room was way too small, a.c didnt work had to change room. We checked in late, which was enough time to ensure everything was working properly in room. Pool was not in use, disappointment for the kids. Rooms look different online. I would never stay here again and i would not reccomend this hotel.

Plussat: The beds were nice. The air condition worked well.

Miinukset: The pool was dirty. The filters were not working up until the day I was leaving. That's when they decided to fix the problem. The toilet had a problem and the price of the rooms increased since my last visit.

Plussat: Nothing

Miinukset: Didnt pay attention to our needs and someone who cleans room stole money out of wallet! Never returning to this hotel....