Chetumal hotellia

Plussat: I like the room and service

Miinukset: Well, i like this hotel.

Plussat: Nothing

Miinukset: No coffee in room, no bottled water, for the price they should have beer

Plussat: Good accessibility by car + underground parking Quiet room with garden view Swimming pool

Miinukset: Unmotivated staff Restaurant facilities

Plussat: Well on my last review I was complaining about the cleanses of the room, well this time it was clean with clean sheets, good service good location

Plussat: Location, easy walking to restaurants and stores.

Miinukset: It was great.

Plussat: The location is outstanding, right on the lagoon.

Plussat: The view was fabulous and that’s why we came there! The boat trip was so cool. Just surreal! And super funky!

Miinukset: Ok, not enough electrical outlets for each room! And the doors slamming and ants. Friendly ants, however! Overall, we loved it!

Plussat: The location of the property was very nice overlooking the laguna. This was the most positive thing, the staffwere very nice as well and helpful.

Miinukset: The property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences broken, some stairways are even blocked with yellow lining, the rooms are big but are outdated! No airco and some rooms have a refrigrator and some don’t have one. We traveled with our 2 year old, major risks! i would not recommend a stay here! They need to invest in some maintenance...

Plussat: Great view to the lagoon

Miinukset: Doors and windows did not close properly Toilet was not working

Plussat: The location was perfect, no better place to lodge.

Miinukset: No airco in our room

Plussat: The view and Kayaks are worth all the rest. For expert travelers for which the hotel is the least important part of the trip.

Miinukset: The sink.

Plussat: Beautiful view. Pretty good food at a very reasonable price.

Miinukset: Very plain furnishings in both bedroom and diningroom. Front desk and wait staff could not have been more friendly and helpful.

Plussat: Location was great, view was amazing and being able to book a tour of the lagoon from the hotel and leave at the dock below was very convenient.

Miinukset: No AC and there were little bugs in the beds at night (not bed bugs), but little nats or something that we were trying to get rid of and was uncomfortable to sleep.

Plussat: I have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon. One can swim or take a boat tour of the beautiful area right from the location.

Miinukset: For the cost, I think offering breakfast would be nice and set a tone for creating comfort and friendliness. The rooms are very bright at night from just having shutters and a light curtain. But bringing eye covers address that. It's right along a road, so one can hear cars. Bringing ear plugs helps with that. .

Plussat: Beds were comfy, views were perfect.

Miinukset: Bathrooms need new tile.

Plussat: la laguna Bacalar

Plussat: Espetaular view! Incredible sunrise!

Miinukset: Lack of ammenities.

Plussat: Free bikes to rent Nice location close to a night market

Miinukset: Smelly old rooms with windows to the indoor pool Could only check in at 4:30pm

Plussat: Clean, modern decor, nice pool, and the location was nice.

Miinukset: My bed sheet had a hole in it. And we didn't have a place to hang our towels.

Plussat: Check in was speedy and accommodating and staff very helpful and friendly. The room was very clean but small and tastefully decorated. Beds were comfortable, air conditioning worked well and shower was hot and had good pressure. We were there for only one night so we did not use the pool but the area and pool were clean. The location was convenient for our purpose of catching the ferry to San Pedro and shopping for food for Belize. It is close to the waterfront square, right out the back of the parking area. This was great for dinner with various vendors. Parking was indoors and safe. I also had to visit the pharmacy after dark. I was and felt safe walking the 3-4 blocks alone as my husband was in the room with a fever.

Miinukset: Nothing. All my expectations were surpassed. Beware of locals surrounding you at the ferry dock with the impression of being helpful. I had $900 stolen from my purse.

Plussat: Clean, modern, well functioning facilities. Good shower. Good location.

Plussat: It was a reasonably safe place to stay while Covid 19 was everywhere in the world.

Plussat: We stayed one night before catching a ferry. The hotel is clean, rooms are modern and clean. Short walk to the terminal for ferry to Belize. Staff were very professional. We didn’t use the pool but it looked fine.

Miinukset: Rooms face inward to an atrium where the pool is. There is a large frosted glass panel to the interior and no exterior windows, so there is no natural light in the room and it feels quite stuffy quite quickly. The toilet didn’t flush properly, and the shower was only tepid.

Plussat: It’s location - great for the port Plus it’s clean and safe - so does the job if you’re just passing through

Miinukset: THE POOL! It’s pictured like It’s outdoor but it’s indoor... which wasn’t what we wanted at all! Plus the rooms are clean but really noisy. The man on reception was really helpful but the other staff that we met were very disengaged I

Plussat: Just location and friendly crew

Miinukset: The room was soooo basic, it smell like humidity specially when u turn on the aircon. So.e of the furniture was very old. It doesnt have elevator and it is an expensive room for what it offers

Plussat: Near the Bahía and modern facility.

Miinukset: No windows in any rooms except to center courtyard.

Plussat: The proximity of the Hotel to the Mall. The staff spoke and could understand Engish. The room was clean.

Miinukset: There seems to be a difference in the price I remember confirming.

Miinukset: BREAKFAST was not up to standards. .

Plussat: We love the breakfast.

Miinukset: Open the swimming pool later in the evening.

Plussat: Great access to shopping areas Clean Comfortable

Miinukset: Bath towels worn out - did not smell very fresh

Plussat: Location and breakfast was included.mo

Miinukset: more options for kids on the menu

Plussat: Free continental breakfast is appreciative. The location is good!

Miinukset: A/C issues. Just wouldn't cool down at all during daytime. Cost is significantly higher than some of the other non-chain hotels available. Which I will definitely choose in the future.

Plussat: Perfect Location

Miinukset: GUEST COULDNT TAKE FOOD AND DRINKS AROUND THE POOL TO RELAX.

Plussat: Nothing.

Miinukset: The hotel seems to be a converted warehouse so the dividing walls are basically cardboard. Maintenance is zero. We stayed in a suite so there was plenty of room but hardly any furniture and no refrigerator or coffee maker.

Plussat: Have glasses in the room

Plussat: The 24 hour store!!!!

Plussat: - the size of the room. - comfortable beds - a lot of good tv channels - the location - nice pool/food - really friend and helpful staff

Miinukset: - a certain drink on the menu was not available - small number of choices of food/drink - AC is too small, does not cool the entire room properly. A fan would be awesome - A mini-fridge would be a good idea

Plussat: Front desk crew was friendly and helpful

Miinukset: Continental breakfast is not just a cup of coffee and a stale muffin. 2 slices of toast for just $2.50 USD. Restaurant was over priced and not in line with the value if the hotel. People don't talk about the pool or the soft bed when the restaurant experience leaves them feeling they have been overchaged. This is what they remember and tell thier friends.

Plussat: The hotel is located in a main road, right In front of the Town Council Palace. Very close by they have restaurants, shops and pharmacies within a walking distance of not more than 100 meters. The bed was nice, clean and comfortable. The room was very spacious and included flat screen tv, A/C, complementary toiletries, hot/ cold shower. The check in and check out was very easy.

Miinukset: They are working hard to improve the hotel service, so there is still ongoing construction still going on.

Plussat: Price

Miinukset: Very basic

Plussat: Location

Miinukset: The wifi comes and goes and it has to be a little better .

Plussat: The check in was quick, we had big bed, was comfy

Miinukset: The walls were super thin and got quite noisy from the hall at night, limited English of the staff, but would book this place again, was great stay for passing through Chetumal.

Plussat: Great location just a few minutes to the sea, Sams Club etc. Coffee at front desk is good.

Miinukset: The AC could be better

Miinukset: Booked a room with king size bed, but received a room with regular double beds.....faulty in room phone (no wake up call).....beds too soft.....pillows to high (unable to sleep...creates neck muscle cramps)

Miinukset: The construction that was going on.

Plussat: Nice simple design that doesn't feel dated and manages and proves the basics for a good stay.

Miinukset: The pillows were soft but too thick and our shower valves felt so stiff i almost gave jp trying to open.

Plussat: location is inthe center of the city. lot of taxis to get you around. across from the market8

Miinukset: bathrooms needed aome detail cleaning

Plussat: Nice big car park. Decent swimming pool.

Miinukset: The hotel is a bit of a walk to restaurants.

Plussat: Good sized room.comfortable bed. Good internet. Very helpful staff. Quiet

Miinukset: Bathroom was very tired, toilet seat loose.

Plussat: I liked the fact that I could have went into my room from around midday

Miinukset: What I didn't like was that we could have only stayed for 1 night.. but we just couldn't because we had to come home..

Plussat: All was great!

Plussat: Location, buffet breakfast, staff.

Miinukset: I was on the ground floor right next to the pool. Room was a bit small, noisy, and the bath tube was very slippery.

Plussat: Su personal muy amable y excelente

Plussat: Spacious, very clean rooms. Lots of storage and a big bathroom with plenty toiletries. Good pool area. Central location and easy to walk to sea front, restaurants etc. Water provided daily.

Miinukset: No glasses in room so nothing available to drink water or keep in bathroom for brushing your teeth. Coffee provided in room wasn’t up to much.

Plussat: I liked the location of the hotel and the view.

Miinukset: I didn't like the internet service and television. I believe a refrigerator is also needed in the room.

Plussat: Staff rooms

Miinukset: Very very slow WiFi.

Plussat: The room been thoroughly cleaned before check-in, has the amenities as described. Also it is not far from the downtown area. Caters to solo,couple, and fanily travellers.

Miinukset: Check-in time was delayed a little

Plussat: Nice pool. Clean rooms and helpful staff

Plussat: Very Beautiful and Convenient and centrally located

Miinukset: All was ok

Plussat: The bed was the nicest thing ever.

Miinukset: When alot of people was in the pool,the water looked dirty. Did not go in any at all.

Plussat: They were all ok.

Miinukset: The check in time was too late.

Plussat: Bed comfort

Miinukset: Cleanliness

Plussat: The was really pet friendly and a bit serene. It was nice relaxing on your balcony.

Miinukset: I felt it was a bit restrictive in regards to the time slots for the hot water to come in. The pool was always cold so baby could not swim.

Plussat: Big and comfortable rooms. Small but cean pool.

Miinukset: Coffee was terrible at least should have brew coffee and at least creamer front desk was not helpful

Plussat: I like everything about the hotel. I will glad to go back again pretty soon.

Miinukset: Nothing

Miinukset: According to the front desk i didn't book my room. It's charge in my credit card! What kind of service is this now i have to pay my card and I had to pay to the front desk cash on that day.

Plussat: Pillows were awesome.

Miinukset: The room could use a little bit more comfortable furniture, like chairs.

Plussat: The hotel is located near the old market so that was very convenient. The room was quite comfortable and the hot shower was a nice availability especially since the weather was cold when we booked the room. Our room had enough space (we booked for triple occupants) for all of us, the availability of the TV and the A.C.unit made our stay quite comfortable. The staff members were also nice which made us felt welcomed.

Miinukset: The room lacked a few basic necessities however, and that was somewhat disappointing. To begin with we booked the room for three occupants but there was only two towels available in the room. Additionally there were no hand towels nor bathroom rugs and not to mention there was only two bars of mini soap which was barely sufficient for all three of us. It seemed that it would have been sufficient for two occupants only but the room was catered to hold 4 occupants.

Plussat: Elevator.

Miinukset: My cc was charge for a room I did not get. Had to pay again over the counter.

Plussat: Predatory to foreign currency

Miinukset: Predatory to foreign currency and we believe that we were robbed on the exchange, when compared to market value.

Plussat: El personal muy profesional

Plussat: I love the location and cleanliness. Staff was great too.

Miinukset: The beds were comfortable but a little on the small side

Plussat: Location - very close to main shopping street, few blocks distance to ocean promenade. Spacious parking behind hotel.

Miinukset: Stinky air-condition, bathroom could be much cleaner, no elevator (however personnel was offering help with luggage). Low quality of WiFi, toilet flush not working.

Plussat: The location is about 7 blocks from the main strip. very close to the Mayan Museum. The hotel is very nice and the the staff are very humble and help you on any information you need toward the city.

Miinukset: N/A