Holiday Inn Express Chicago - Magnificent Mile

This hotel has an unbeatable location. At least for me, I wanted to be close to the Water tower mall and other shops. The room was a bit small, but it had everything I needed, a comfortable bed, a clean bathroom, a nice TV and a closet. The breakfast was good, I liked it cause there was more than just bread and jam, and in my experiences not all hotels offer something like this. But what really impressed me was how helpful the receptionist were. I forgot my airpods on the bed after I checked out and I only realized I did when I was on the train on my way to the airport. So I called reception and in that moment they couldn't find them, but I called about two hours later and they had found them and were keeping them for me! I had a friend picked them up. Honestly, I was really grateful for their helpfulness and honesty. THANK YOU NATE AND SHAYE.

My room was facing the street so I could hear all the ambulances and noise from the street. The wifi wasn't working in my room.

Place and staff professionalism.

Excellent staff attention. Excellent ratio cost and quality. Location very convenient.

Friendliness of staff Breakfast Location