Embassy Suites Chicago Downtown

The arrangement of the lobby caused needless delay for check in.

Great location.

Long check-in despite using the mobile app in advance. Staff tried checking me into the wrong room (I have a common name). No housekeeping one day (not sure how they entirely missed us). Staff/hotel seemed clueless there was a marathon in Chicago.

Be carefull ordering from kayak.

Amazing staff and very nice looking rooms. The pool was ok.

Breakfast was over a little early. My room had a continuing smell of fried chicken which we didn't have in the room. Be careful when ordering from kayak. When I put my parameters in for my room to have a king suite with a sofa for three adults and a child; also to include parking. When I got to the room it was only a king bed so hey had to move me to a double bed room since they were sold out of king suites with sofa. My reservation was only down for two people and after my stay I received an email saying I am being charged extra for parking.