Omni Chicago Suites - Magnificent Mile

Convenience, layout of the room. Although the corner suite was much quieter than the other rooms

We stayed two nights a week apart. The first time we stayed I booked through the hotel directly and the customer service was much better. There were emails, cookies etc. The second time we stayed we called about the cookies because my son was looking forward to it and they said they were out - and didn’t offer any substitute. Only one email the day we were checking out.

Great location for shopping and nearby restaurants.

I’d expect a little more for the price, nothing really different from other chain hotels.

The door guys & concierge were friendly and helpful. The location was great.

There was no continental breakfast and there wasn't even coffee other than what was in the room and it was terrible! There was no one at the street level desk when we got there and we did not know where to check in.