The Peninsula Chicago

The location was great. The bed and bathroom was good. The hotel provided a bed rail for my toddler upon my request.

The main reason I chose this hotel among nearby five star hotels was the ice rink. However, the opening hours kept on changing each day and it wasn’t even real ice! It was plastic tiles put together. I didn’t have to worry about getting wet but it didn’t let you glide either! Another big disappointment was the Chinese restaurant. The service was good but the food wasn’t good at all.

Not only was our room exceptional and the staff helpful and friendly, but they allowed us to ship all our Christmas gifts there before we arrived which made our holiday very convenient.

The food and drink prices were very high in the bars and restaurants. While we appreciate paying more for a hotel to get a great experience, the prices for meals and cocktails were more than I like to pay. They were very good, just priced at a premium.

The room was a great size and the location can not be beat. Loved the Z bar too.

I would like to have had a shower cap, two robes vs one & two soaps (one for shower and one for hands - I do not prefer body wash).

Fabulous bed. Great breakfast. Very helpful staff.

Toilet paper too thin—use Charmin. Newspaper at room door be nice.

Everything was wonderful!

Nothing