Outrigger Laguna Phuket Beach Resort

Gorgeous location and the service was excellent....best thing I have to say about this resort unfortunately.

The facilities are outdated and it is apparent. The elevator broke down twice in the 7 days we were there. The plumbing in the shower was old and had issues with draining (felt like I was wading in a pool) and the rain shower head was non-functional. The themed dinner buffets was nice, but lacking in quality...the seafood buffet left quite a bit to be desired especially for the price! The fish was bland, overcooked, crab was less than impressive by far...no utensils provided to crack open the tiny spindly legs/claws, resorted to using fork as a pry utensil. Not impressed. The Thai street food buffet was also a waste of time....just go to the real street food, there are an abundance of night markets with much better food and save a ton of money...oh, and there were no Thai crafts and merchandise as advertised...disappointing. Cost of laundry service is ridiculous! Immediately next to the pool AT the resort, you can drop your own laundry off and have it cleaned ironed, pressed, etcetera for 1/4th the price and that is still more expensive than locations away from the resort compound. The beach has no lifeguard on duty and it is posted...but watched two people have to be rescued from drowning by a passing jetski.....riptides here can be bad.