Columbus hotellit lähellä Palace Theatre

Plussat: Beds were nice and the pool when we were able to swim

Miinukset: How much I paid and how little we could use the pool

Plussat: The front desk staff was fabulous! Tiana arranged for our dinner to be delivered due to my husband’s physical disabilities. We will definitely stay there again.

Miinukset: There was no fan in the bathroom. But that is not a big deal.

Plussat: They upgraded our room to a double queen suite.

Miinukset: The swimming pool closed early. There was no cable the entire stay so no TV at all. And the Internet was down for a couple hours. Then in the morning when we wanted to get back in the hot tub from last night they had just refilled it so it was ice cold.

Plussat: The whole stay there was nice the lobby was very inviting, the staff very accommodating, and the rooms are very clean. Thank you

Plussat: It was so beautiful!

Miinukset: We loved everything

Plussat: Location, free breakfast and dinner buffets. Nice pool.

Plussat: Free beer and breakfast

Miinukset: No

Plussat: Staff was friendly. Indoor / outdoor pool was very nice.

Miinukset: Room was a bit disappointing. Carpet had odd blue stains, beds and bedding were not very comfortable. Room would never get cool enough for deep sleep.

Plussat: Great customer service. Great location. We love the 5:30 kick back dinner as well as the complimentary breakfast. Have stayed there 3 times now and will continue to in the future.

Plussat: The staff was very respectful to us.

Miinukset: As we were getting ready to leave to go home. We found a bed bug in the bed we did not sleep in.

Plussat: It was wonderful. Staff was helpful and informative. They gave us meal tickets for free drinks and dinner. Breakfast was outstanding.

Plussat: The nightly Kickback in the lobby, free alcoholic drinks and appetizers. Pool/hot tub was nice also.

Plussat: Loved the location, loved the building, great continental breakfast, really nice room, very polite and helpful staff!

Plussat: The hotel was nice and well kept,the location to Nationwide arena was great.

Miinukset: Parking is $ 27.00 per night I understand charging a fee but that fee is high. We went to a concert and came back to hotel at about 11PM,I went to take shower and we had no water,I called the front desk and they stated that the water was off until 6 AM to do repairs and I asked why we were not informed and they stated that notes were delivered to rooms and I said we did not get anything,then I asked why we were not told this when we checked in and she said someone should of said something and then she realized that she checked us in and she said she was sorry for not telling us in advance.She said water would be back on by 6 AM. I woke up at 7 AM and went in the bathroom and the water was not on yet I called and she stated that it was going to be a few more hours,I asked what we were suppose to do for showers and using the bathroom and she said they made an agreement with a gym a couple of blocks away to use their bathrooms and showers,and if I wanted she would have someone bring bottled water up so we could use the bathroom,she said all you have to do is pour the bottles of water in the back of the toilet to flush it. We checked out and left.

Plussat: The hotel was amazing. They talked a lot about the property being an old bank and gave us some information. The hotel room was amazing set with a kitchen and everything you could possible need.

Miinukset: One thing that I did not like is the water was warm. It would not get hit enough for a comfortable shower.

Plussat: Free shuttle to OSU game!

Plussat: breakfast was good though it was typical of any other hotel

Miinukset: bed was supposed to be a queen but it was really a double there were not enough trash cans in the room toiletries provided were only good for one person

Plussat: Very clean, friendly and helpful staff. Beautiful lobby area! Easy to find and very close to all events in the Columbus area.

Miinukset: Breakfast - eggs were rubber like. Other then the eggs there was a good section of breakfast items to choice from.

Plussat: Check in

Miinukset: No water the whole stay. The waterpipe to the whole hotell in the basement had broken. They were working on it. The staff didnt even offer a discount, or a complimentary stay. This is a big company, and could have done something.

Miinukset: I was quoted 1 price by Expedia charge two different price at the motel and then had to additionally pay for parking which I'm not used to

Plussat: The bed & ladies at front desk

Miinukset: The fact valet got paint on my 2020 2wk old car that we paid to have valet, was discounted for 2 days of valet(wasn't enough) they scraped up our window to get paint off, all paint was then STILL visable which we had to get removed upon arriving home! , no breakfast like stated at check in! We were told to wake up vome down a meal (as advertised would be boxed and bagged due to the virus issue) we were handed 2 banana, and no juice, coffee or anything! no cleaning was offered, was told no upon asking and to leave our garbage outside the door after it sat in our room for 2days . Sheets not given, asked to have them changed was told they weren't doi.g that on days we were there. Pretty gross really. I change mine at home every other day...shower was broken needed fixed on arrival, the "store" was like 5 shelves of over priced .50 snacks. Asked for more coffee never came, no ice available. Oh anytime we walked out someone was begging for money,smokes.. I complained sa.e guy was still there when we came back out!

Plussat: Easy distance to walk back from Nationwide Arena. Great little neighborhood off the beaten path. Staff was extremely friendly.

Plussat: Really liked the room and the amenities included.

Miinukset: Just disappointed we couldn’t enjoy a better breakfast. COVID-19 put a stop to that.

Plussat: Architecture and location. The building is an ornate old bank that has been converted to a hotel. The architecture is stunning. The location is also terrific with plenty of good restaurants in walking distance. Breakfast was above average.

Miinukset: Parking. There isn't any place to park nearby without paying by the hour or you can pay the hefty $24 per day valet fee (plus tips). I know it's downtown, but they should make those valet spots available for a fee instead of valet only. I felt trapped.

Plussat: Location

Miinukset: Minor fixes

Plussat: Good restaurant menu, dinner and breakfast. Excellent serving staff, particularly Zach, great asset to the hotel.

Plussat: My 4/5 staying with Joseph

Miinukset: All good

Plussat: I liked all the little amenities. They had q-tios, cottonballs, shower cap and extra toothpaste in the bathroom. Netflix capable remote.

Miinukset: The shower could have been cleaned a little better. There was a hair in the shower wall from the person who stayed before us.

Plussat: Great location close to Nationwide Arena, bars, restaurants and shops. The coffee at the hotel was excellent.

Plussat: The location was fantastic. Easy access to highway, in a hip area w/ plenty of dining options, easy access to Nationwide Arena and easy access to OSU.

Miinukset: Shower drain clogged but other than that, room & hotel were fantastic.

Plussat: Good location, comfortable, large room, nice hotel, friendly staff.

Miinukset: Mattresses are hard - zero memory foam. And they felt old and somewhat lumpy. Also didn't like that they had no breakfast at 7:15am on a weekday, not even coffee or to-go items.

Plussat: Perfect hotel for this uncertain time. The occupancy was low, and we were still given a top floor room with a view. Room was clean and comfortable. They tried to accommodate by offering to-go options for breakfast in lieu of buffet.

Miinukset: Not a big deal, but a pastry they offered was the stalest thing I’ve ever attempted to eat. Also guests were clearly smoking in a non-smoking hotel.

Plussat: Had a great one night stay

Plussat: Everything

Miinukset: Nothing

Plussat: Location

Miinukset: Expensive, not well maintained

Plussat: Clean comfortable and convenient

Plussat: I loved the location. The pool was also great. I loved how it opened out onto an outdoor patio.

Miinukset: There were some maintenance issued that I did not like: the ac stopped working halfway through our stay. In our room the closet door was broken and the refrigerator was improperly installed.

Miinukset: The air conditioner was a little loud.

Plussat: Clean

Miinukset: The room was offered with a limited breakfast. The problem was when the limited breakfast was supposed to be available the staff was not prepared to serve and gave no polite information how long it would take to get a roll and coffee. No communication.

Plussat: accommodations were great. However with the "stay at home" policy we had to travel for food (take out) and morning coffee was not the greatest.

Miinukset: I wish beds were softer, like Marriott beds

Plussat: Everything

Miinukset: Nothing everything was great .

Plussat: We were overwhelmed by the room, view and comfort!

Miinukset: Nothing

Plussat: Bed was very comfortable, room was clean, Starbucks coffee in-room, view of downtown was fantastic. Front desk staff was very friendly and happily accommodated my room request. Noon checkout time.

Miinukset: Finding the garage and valet was tricky, but garage was connected to hotel. Bathroom could use updating.

Plussat: The front desk staff was wonderful and even helped me switch rooms after the first one was too high for me

Plussat: Location was great. Very clean. Helpful staff at front desk. Shower did ok.

Miinukset: Did not like flat pillows. Stiff sheets. Small bathroom. Sink faucet water output was dismal.

Plussat: location was fantastic

Miinukset: No

Plussat: There was no breakfast

Miinukset: No food available at time of stay

Plussat: The view from room was spectacular! We also loved the location as we were able to walk with no problem to the aquarium

Plussat: The toilet wasn’t working, had to remove the top of it to push the flush button every time it needed to be used.

Plussat: Monica at the front desk was absolutely amazing! Very helpful, and very friendly.

Miinukset: Found a few left over things from previous guests.

Plussat: I had a delay and checked in late. The night manager was extremely accommodating asking if I wanted something to eat and went to the café to make me a sandwich and delivered contact free to my room when I settled in. He also let me keep my car in the from of the hotel overnight and accommodated me with a late check out. I had an over 3 hour standstill delay on I 70. This definitely helped me settle in and he made a difference in my stay. The gentlemen in the café the next morning was also great and he was happy to be returning to work and his customer service proved he is a valuable employee. Top notch staff!

Plussat: Being on top floor and the many windows in my room

Miinukset: Parking but it is downtown so eh

Plussat: Loved the helpful staff. Comfortable room. Great location

Miinukset: Nothing

Plussat: Location

Miinukset: The hotel is old and needs updating. Not very clean and definitely not worth the money.

Plussat: I loved the renovations that were done so far, I think it will look amazing when it's all do. The room was gorgeous and was a great space!

Miinukset: They did not seem prepared for the of people that were staying there (long check-in lines, long elevator lines, and it was so hot in the lobby). My room service for breakfast card was never picked up on my first morning there.

Plussat: Very convenient for concerts.

Plussat: Rooms have been reinvented nicely as has the bar area and reception. But for me best thing is the fitness centre and the Peleton bikes. This is now my go to Columbus hotel.

Miinukset: Valet is quite expensive.

Plussat: This was the worst hotel stay I have ever had. They refused to comp us or move us due to the lack of services. Many people where not happy. The only ice machine that worked was on floor 3 and 11

Miinukset: The TV did not work, called the desk and they sent a guy up to fix it. We went out for dinner, came back and it still did not work.The internet did not work. There was no internet service. Had to take 2 different elevators to get to room. Very bad night

Plussat: Nothing.

Miinukset: Under construction. Was in next door building. Rooms dark and poorly lit. No shampoo or soap in bathroom. Asked for it to be sent. Ended up going to desk. Just a sad, tired property with an indifferent staff.

Plussat: The room was real nice

Miinukset: The young lady that was working in the front she was racist . She didn’t smile at me or even look me in my face but when a while couple came up she was talking to them smiling and everything . She was young , while , short , with blond hair .

Plussat: Awful staff.

Miinukset: I was charged three times for one room. Payed in advance for a king room and got two full beds because thats all that was available? Why the hell did I pay in advance then? For real...don''t stay here. Go anywhere else Staff was terrible

Plussat: Cleanliness of the hotel.

Miinukset: The walk from the parking garage to the hotel then having to go up to the 5 thefloor then walk a country mile to get another elevator that took for ever to stop on the 5th floor. Then to take it up to another floor to walk another while to get to our room

Miinukset: no reception on the tv. picture was distorted, at times the power would go off. Son and his girlfriend went to concert I stayed in the room with nothing to do. I couldn't watch tv.

Plussat: The hote was going thru renovation that wasn't told to us until we were checked in. We were told that the water would be shut off from 9:00 AM to 4 PM owing to the renovation but the water was shut down at 8:10 and 8:15 the two days of our stay

Miinukset: Everything, the staff charged us for water that we needed for a normal routine of washing hands and /or brushing teeth etc.

Plussat: people are trying to be helpful to us.

Miinukset: houskeeping was bad. smoking was not allowed. crowdeness at reception. restaurants are few. no safety box in guest room.

Plussat: It had a computer in the lobby

Miinukset: Staff was rude and didn't treat me like they should have

Plussat: The staff person that checked us in & out was EXCELLENT!

Miinukset: The room just had an odor, like wet or mildewy. I didn’t see anything that would suggest a reason for the odor so I assume it may have been from the air conditioner.

Plussat: The staff!! Very helpful, and willing to help and answer questions. Always courteous and pleasant.

Miinukset: None. Very much enjoyed my stay.

Plussat: The room

Miinukset: The pool wasn't ready.

Plussat: Hotel employee at the front desk was a star!

Miinukset: Nothing about the hotel but trip was marred by riots/protests on both nights of stay within a block of hotel.

Plussat: Room was clean. Bed was super comfortable.

Miinukset: Due to the Chinese Wuhan virus, no pool, hot tub, or amenities

Plussat: I liked that it was close to a lot of Columbus attractions. Friendly and helpful staff.and the fitness center was still open.

Miinukset: The bed could be just a little firmer for me, the tv was tricky to operate

Plussat: I loved the locations

Miinukset: A continental breakfast could have been served

Plussat: Location was good

Miinukset: It was loud, our exhaust fan in the bathroom didn’t work. We had ppl skateboarding outside our window at 230 am, when I called the front desk they we were rude with me.

Plussat: There were riots going on we were literally afraid for our lives and couldn’t receive a refund

Miinukset: There were riots going on we were literally afraid for our lives and couldn’t receive a refund

Plussat: We had a corner room with a great view of the city

Plussat: It was quiet, inviting and very clean!! Staff person was friendly, accommodating and professional. She was patient with computer issues getting me registered. I will return.