Mo2 Westown Lagoon

Our experience was unfortunate at this hotel, as the facility (pool and room) were actually quite nice, just tainted by the feeling of being scammed/squeezed for more money...

We felt like we we're being scammed for more money the whole time we stayed here. When we booked we were informed that we would have free WiFi. When we arrived we found that the free WiFi doesn't work but they have a good WiFi you can pay extra to use. The staff informed is the free WiFi never worked, we felt a little scammed into buying WiFi when we were told it would be included. We were also told that the room for my wife and I included free breakfast. After eating breakfast on the first morning and passing reception, they called us over and informed us that we had eaten for two people but the free breakfast was only for one person and we needed to pay for the second breakfast. Even though we booked a room for the two of us. On arrival we were told we had a budget for breakfast, which didn't give us much option on their breakfast menu but wasn't an issue for us, and we were going to pay extra to get what we wanted, but they didn't tell us we only had breakfast for 1 on arrival. Staff were also not very welcoming on our arrival, but we're better later on through our stay. There was also a very loud party just outside the hotel that kept us up till very late. We appreciate this wasn't the hotels fault, but felt they could have warned us on the day or given ear plugs...

Bed

Staff are not accomodating