Cranbrook hotellia

Plussat: Lovely location, nice room, freindly and helpful owner.

Plussat: Friendly and welcoming host. Very clean place. Perfect spot by the river. Best advice is to book minimum of two nights. You'll be sorry if you don't

Miinukset: Nothing

Plussat: We had a perfect stay at this comfortable & friendly B & B. It´s situated in a really nice landscape with a nice view to the river. We had a great and tasty breakfast on the terrace in the sun and so much space for us in our room and in the special sitting room for the guests. Thank you very much - we will come back soon!!!

Miinukset: Everything was perfect!!!

Plussat: Dale, the owner, is lovely.

Miinukset: A little tricky to find at night!

Plussat: The hostess was super helpful and friendly and she is the queen of clean. We enjoyed sitting down to breakfast in the company of another couple from the Netherlands. Their property is expansive and one could sit down by the creek to read or simply take in nature. This was a highlight of the trip.

Miinukset: A little of the beaten path but so worth the ride.

Plussat: One word, hospitality that made us feel at home welcome. Hope to make it back to Cranbrook soon.

Miinukset: Nothing

Plussat: So convenient and easy. Super friendly and welcoming owner. Clean rooms. fast wifi. Easy breakfast-to-go with fresh baked goods. What more does one need

Plussat: I have stayed here multiple times, and will book in here again. The check in is friendly, the rooms are clean, the location is easy access to the airport. For the money this is a great place. I recommend.

Plussat: The hospitality and helpfulness of the owner

Miinukset: Location is a bit out of town!

Plussat: Warm, good location. Provides basic needs.

Plussat: The staff was more them helpful with me. Nice place and affordable

Plussat: The room was clean, nice looking and a good location with a nice breakfast.

Miinukset: The heat was off, there was an open box of medication left in the room that my young kids got into while i was in the washroom, the heat was turned off and the smoke detector was labed to be replaced in 2018.

Plussat: Everything was just as described and pictured. We were on the side where the train yard is and didn't hear the trains - not at all!!! We believe it's because if the upgraded windows... They doubled the double-panes. My friend only noticed a bit of vibration and because it was in the middle of the night, was too sleepy to figure out what it was

Miinukset: Everything was great. It the price was a bit higher than expected

Plussat: Mostly everythin

Miinukset: That the space in the train car was smaller than expected and the noise from the train gets load!

Plussat: Love this place. Bright, clean, comfy.

Plussat: Very large bedroom. Coffee available in lobby and in room. Comfortable bed. Easy walk to the rail museum and downtown. Ample free parking. Swimming pool and hot tub. 2 of the hotel rooms are in railway carriage.

Plussat: Beds were very comfortable.We did not like the tv reception.no guide or movie channels.

Plussat: Clean and quiet. Conveniently located on Highway 3. Excellent restaurant.

Miinukset: Lack of in-room information regarding restaurants, shopping, etc.

Plussat: The check in staff were great and gave us an upgrade to a premium suite Absolutely stunning with a 4 poster bed and jet tub

Miinukset: Nothing

Plussat: Location

Miinukset: No

Plussat: Nice beds, quiet, great location, friendly staff, quick check in/check out.

Miinukset: No hot tub, kind of a bummer. And saw a man get his arm trapped in the elevator door. That was not cool. The elevator doors are too heavy and difficult to stop from closing.

Plussat: Very clean big room and good food

Miinukset: Everything thing was good so no complaints

Plussat: Cleanliness. Courtesy of staff.

Miinukset: Thought the breakfast experience at the hotel could have been better. Food was good but staff could be a bit more on the ball!

Plussat: Very friendly stuff. Clean rooms, great location!

Miinukset: n/a

Plussat: Good parking for truck and trailer

Miinukset: Nice staff

Plussat: Location Outstanding staff

Miinukset: At the beginning of our stay we ran into some issues regarding availability of facilities and room service, but it was more than adequately resolved by knowledgeable staff.

Plussat: Good location

Miinukset: Didn’t restock the coffee in the morning, expensive per night compared to o their hotels in the area

Plussat: Ok level

Miinukset: no breakfast

Plussat: Friendly, knowledgeable staff. Food was excellent, room was clean, modern, and the best beds we encountered during our vacation! Highly recommend this hotel.

Miinukset: The location was okay, easy to find. We found it tricky to cross the street on foot. Otherwise it was fine.

Plussat: freindly staff and clean

Miinukset: no

Miinukset: It was advertised to have a pool and a water slide. The pool was closed most of the day for cleaning. Our room was not cleaned. No new towels or toilet paper. No charging stations for electric vehicles.

Plussat: Clean and casino fun

Plussat: The accommodations were amazing.

Miinukset: Dining options limited and over priced.

Plussat: It was great, room Was spacious, clean and odorfree! shuttle was lovely to have...friendly driver as well! Had dinner in the casino, our waiter was great, food was good Won a $25 slot voucher, kept me busy for an hr.!

Plussat: Tastefully decorated,warm,cozy atmosphere.Great staff from booking to checkout.

Miinukset: No nothing comes to mind.

Plussat: Beautiful location, very clean and comfortable

Miinukset: Key card issues required multiple return trips to the front desk.

Plussat: Oldness

Miinukset: Expected more

Plussat: Front end staff was excellent

Miinukset: Ran out of the duck dinner

Plussat: Great beds,and pillows; very comfortable room overall. The heated outdoor pool and hot tub/whirlpool tubs were awesome. Really enjoyed it. Wonderful location, views, yet very close to airport. Interesting , beautifully restored property, thought-provoking.

Miinukset: Our evening meal was disappointing, for the money. No other alternatives within walking distance though, and it was a holiday evening, perhaps main chef off-duty. Didn't do breakfast.

Plussat: Front staff upon arrival and departure were the best CSR's we have experienced at St. Eugenes. We were upgraded and the room was exceptional.

Plussat: Quiet location, plenty of areas to walk a dog, good price / value.

Miinukset: Parking was a little tight and the room was a long way from the parking area.

Plussat: I arrived late in the evening and was not able to sample the restaurant but the hotel itself seemed very nice - and historic. Was extremely pleased with my decision to drive the couple miles out of town to stay at this property.

Plussat: Spa & Pool area and historical link. Breakfast was good and plentiful, but not cheap.

Miinukset: Some areas look a little worn. In the corridors, the doors and baseboards are worn. Carpet in lobby is worn.

Plussat: The breakfast was minimal but facilities very clean.

Miinukset: A coffee pot in the room would have been a nice touch.

Plussat: Ok for one night. A car is required to reach touristic areas

Miinukset: The public shuttle is a taxi from the airport 20 $ per person or 30 $ for a couple

Plussat: They accept pets.

Miinukset: Not much grass nearby for walking the dog.

Plussat: Very friendly and accommodating staff. Appreciated the very late check-in. Off the highway enough so didn't hear traffic.

Miinukset: All was perfect for our situation.

Miinukset: We were told coffee would be available at 8 to 8:15 for breakfast . The girl arrived at 8:15. We went over and said "Good Morning " and she never looked up or said anything to us. Not a lot of choices for coffee (2 pods) very weak.

Plussat: We loved our stay at Model A Inn! We read reviews ahead of time on all area hotels in the same price range and we were not disappointed! The rooms were really clean and quiet. The staff was so pleasant and the owners were there to make sure things were at their best. We enjoyed the outside rooftop deck and the sweet smelling petunias! Will definitely stay there again on our next stay in Cranbrook.

Plussat: everything else

Miinukset: No coffee on the roomeverythinh else

Plussat: no breakfast provided

Miinukset: the outside stairs were very scary especially covered with frost

Plussat: The price was reasonable. The bed was comfy.

Miinukset: The owner lady was not pleasant. She called the room we booked "a cheap room" and didn't even welcome us or thank us for staying there. The room was not fully cleaned. Lots of little stains and dusts here and there.

Plussat: Great location for travellers! Very Clean and comfortable!

Plussat: The owner(i am assuming) working the front desk is super sweet. Asked to upgrade my room from a queen to a king which she politely mention it was going to be a little more expensive which was totally fine!. Have had places say yes to an upgrade but not mention the price increase till check out! Room was very clean, had everything we needed and was very affordable. We stay here anytime we are in Cranbrook.

Miinukset: Would be nice to have HD TV (may be the cable box or the tv not sure) but thats very minor.

Plussat: Clean room, close to amenities, friendly staff.

Miinukset: Placed in one of the last rooms on first floor,faced road and traffic flow. Other side didn't have this problem, they faced an outside solarium with pool and beautiful view that had patio doors that one could walk out and enjoy.

Plussat: Great breakfast! Friendly and helpful staff. Comfortable room.

Plussat: My stay in hotel was enjoyable.Room was clean,bed very comfortable.Breakfast was the best&access to tea,coffee&icy water around the clock.

Plussat: Staff was a little grumpy. The jet tub was smaller then in the pics. Other then that it was great

Plussat: Cook to order breakfast ? this is very rare in hotel industry. Staff was very friendly and checkin takes minutes. Best value for the price.

Plussat: Cookies

Miinukset: Air conditioning sucked

Plussat: The included breakfast may be the best I've had.

Plussat: Good breakfast. Kids enjoyed the outdoor pool

Miinukset: Fitness centre is dated and only4 machines. No mats, balls, weights. Hotel is dated but bathroom showers updated which I appreciated. Air conditioning did not work so had to open window and street sounds were noisy,

Plussat: The staff and the coffee and water that was just at the lobby, being available.

Miinukset: Breakfast hours should be a little longer then 10

Plussat: Check in was easy.

Miinukset: The room was clean and tidy and the staff were very friendly and kind.

Plussat: It was very comfortable and very clean and feels like home away from home

Plussat: functional and comfortable.

Plussat: Staff, new Reno'd room

Miinukset: No a ton of parking spaces

Plussat: Efficient check in and very nice room

Plussat: They had keto seed crackers on the continental breakfast! Loved them! Hard to find anything low carb for breakfast let alone on a free continental. Place was clean and charming and the location is great. They also took good care of their big friendly cat and a sweet stray. Kind hearts.

Miinukset: The position of the tv wasn’t great for everyone in the room. It would have been better if it swiveled. They need shampoo AND conditioner, not those crappy “conditioning shampoo” packs. They’ve clearly upgraded the furniture, and it was modern and very nice. The bathroom fixtures definitely need an overhaul. Standard Motel stay.

Plussat: The room was great, newly renovated - felt more like an apartment. Breakfast was very basic.

Miinukset: The pilot light on the heater kept going out. The gentleman at the front mentioned this was a known issue when he came up to light it the first time, saying it does this quite often. He then had to come up two additional times - the last time I asked if this will be an issue all night and he assured me I should be good. At 1am I woke up freezing - pilot light was out again. In the morning I mentioned it to the lady at the front and she was very defensive of it. Saying they were waiting on parts to have it repaired. This makes me question why that room was being rented out if in the middle of winter heat was not guaranteed. Initially I was told no refund could be issued, though I have since received a message stating they will refund my room. Only issue - I paid cash and live 8 hours away.

Plussat: Location was convenient. That's about all.

Miinukset: TV wouldn't work. We stayed a second night, and the TV still didn't work the second night. Continental breakfast wasn't available early enough for our schedule. The room was on the dark side, and lacked sufficient lighting for easy reading. There was a strange smell in the room when we first settled in, as if someone had smoked in the room and housekeeping staff had then tried to get rid of the odour. The carpet was not thoroughly clean. The washroom was small. The walls were a thin enough that we could hear conversations of other guests on the balcony outside their rooms.

Plussat: The staff were amazing.

Miinukset: The bed was quite hard.

Miinukset: I was not happy with the extra $50.00 for having my cat stay. If a motel says it is pet friendly it should be for all pets. They should say that they are only DOG friendly if that is the case.

Plussat: The staff courteous. The room quiet and comfortable. All was great. And thank you for allowing pets. She is the true test. Not a bark not a whine. Which means all had a good nights rest

Plussat: Room great had a couch so I could relax and not have to lay on the bed

Miinukset: Traffic noise

Plussat: We've stayed here before and will stay here again. The included breakfast is a big factor

Miinukset: There's nothing we DIDN'T like. The rooms are getting older but everything is as advertised.

Plussat: Nice rooms, good food

Miinukset: Upstairs room noise

Plussat: This hotel was near the highway and easy access to food and gas. Quiet hotel, clean room and air conditioner worked great. Breakfast was hot and delicious. Full range buffet. Nice fridge, decent flat screen TV with HDMI access so we used our tablet.

Miinukset: Pillows were small but we had a room with two beds so we used all four pillows. Some light bulbs were out and the bathroom was not as clean as it could have been. Shower was good.

Plussat: Very clean and comfy with a small table and microwave/fridge.

Miinukset: Single pane windows let the sound of the highway/voices in.

Plussat: Very clean.

Miinukset: The pillows were horrible and the toilet ridiculously close to the counter.

Plussat: Room was quiet, Clean Bed comfortable, Good value. Breakfast a little disappointing,.

Miinukset: Could have more selection, Hot breakfast.

Plussat: Clean rooms and very friendly staff.

Miinukset: Wasnt very clean in bathroom bad smell

Plussat: Very clean and well kept

Plussat: Very clean and modern would stay there again next trip

Miinukset: Breakfast setup was for limited guests if motel was full some guests would have done without breakfast

Plussat: The beds had clean linens on them. Fridge was clean on the inside. Bathtub and bathroom were clean with exception of floor. This unfortunately was it. In midst of renovations and maybe that's why it was so bad.

Miinukset: Floors were filthy and other than the beds and the bathroom which were clean, the remainder of the room was dusty. Hot water in bathroom sink only worked after you turned hot water in in tub. Deadbolt was hanging out of door. Nothing like the pictures!

Plussat: Full kitchen , friendly staff, good location.

Miinukset: Pillows , old towels , & it could have been cleaner.

Plussat: Location was nice because it was close to a park so I could take my dog there.

Miinukset: They turned the heat off every day so I always came back to a cold room, the breakfast was the worst out of any hotel I’ve ever stayed in that was supposed to have breakfast (one type of cereal, toast and hard boiled eggs that were sitting in a dry bowl out in the open).

Plussat: Updated, modern interiors. Cozy but roomy. Simple but very nice.

Miinukset: The coffee

Plussat: Was clean, comfy, good breakfast.

Plussat: Water slide was fun for the kids

Miinukset: Have to drive everywhere cause it’s in a rather industrial area

Plussat: The close parking proximity to the main entrance and easy access to highway.

Miinukset: The parking could have some covered spots but Cranbrook in general is all open parking with no roof cover.

Plussat: Location

Plussat: clean and relatively spacious, most of the staff pleasant and helpful.

Miinukset: breakfast choices, only white bread for toast, only fruit apples.

Plussat: accessibility

Plussat: Very clean

Miinukset: Pool towels were very small/scratchy

Plussat: Beds were very comfortable and room was clean.

Miinukset: At the edge of the town, so a bit of a walk to the tim hortons/restaurants

Plussat: Hotel was very good. Breakfast could use a hot item or two.

Plussat: That I was able to check in early and unload the car before meeting up with family members.

Plussat: Great

Plussat: Nice size room for the cost. Very clean. Loved the pool with the slide. Housekeeping was very friendly. Very satisfied overall.

Miinukset: Front desk staff could be a bit more friendly and cheerful.

Plussat: Excellent front desk staff.

Miinukset: Air conditioning not working too good. Fan in bathroom was very loud. Ironing board broken. Pool a little cool.

Plussat: Clean and quiet place! Beds were comfy ! Staff was friendly and helpful!

Plussat: it was easy to get to. We were traveling through and it was clean, reasonably priced and comfortable bed.

Plussat: The room was large and well prepared

Plussat: bed Was very comfortable.

Miinukset: Room was very tiny and is showing signs of aging.

Miinukset: Front desk was unmanned. Had to wait for service.

Plussat: Staff friendly and accommodating. Easy to find. Pet friendly.

Miinukset: Room was run down and very dirty. May have been because we needed a pet friendly room this trip.

Plussat: atached to restaurant..very handy

Miinukset: Sandman is a old outdated hotel chain , rooms in need of a makeover, noisy air conditioning that was to loud to use.. pillows were hard not comfortable at all .

Plussat: The lady at reception was very nice and helpful

Miinukset: Coffee machine didn't work, bedside lights didn't work and the heating was so loud we had to turn it off for the children to be able to sleep. Reception gave us extra bedding as it was minus 17 out but the standard and quality of the hotel left a lot to be desired.

Plussat: Comfy bed and nice shower

Miinukset: Road noise

Plussat: The location and staff

Miinukset: None

Plussat: Close to city centre/hospital. Spacious and comfy bed.

Miinukset: Door was draughty. Toilet leaked and ran all night. I could hear the room next door.

Miinukset: Upon check in, the room was dirty. Hair on and in the “freshly” made bed, stains on the pillow cases and sheets. Stained and dirty looking hand towels, stains on the carpet. The additional security lock on the door was missing, clearly the door had been kicked in and the lock pulled from the door jam. The fridge had contents from the last guest still. Very disappointing. Checked out without an hour of checking in.

Plussat: In dire need of renovation,mold present and obvious in bathroom,

Miinukset: Not a clean feeling

Plussat: Location

Miinukset: The sheets were too short and came lose immediately

Plussat: It was conveniently located and within our price range.

Miinukset: The air condition unit needed to be recharged as it didn't put out cold air.

Plussat: Location and price

Miinukset: The bed was not comfortable, the bedding was stained, the room was stinky. Also the room was not properly cleaned...

Plussat: Place is ok.

Miinukset: Charged me $11020.00 in stead of 110.20 and yet I am waiting for my refund two weeks later.