Cranbrook hotellia

Plussat: The accommodations were better than expected. Location to golf courses and paved bike/hike trail was awesome. Host was friendly and professional.

Miinukset: Not having enough time (1 nite) to explore more of the surrounding area.

Plussat: Lovely location, nice room, freindly and helpful owner.

Plussat: Friendly and welcoming host. Very clean place. Perfect spot by the river. Best advice is to book minimum of two nights. You'll be sorry if you don't

Miinukset: Nothing

Plussat: It’s a very tranquil location with the sound of the River nearby. Breakfast was delicious also!

Miinukset: There was nothing we didn’t like!!

Plussat: Everything, the best B&B! Great sleep, beautiful property, excellent breakfast and Dale was a wonderful host!

Miinukset: Nothing

Plussat: Fabulous breakfast plus use of fill kitchen

Miinukset: Nothing other than best to gave GPS

Plussat: Peaceful, relaxing location on the river, outdoor seating space, friendly and helpful host, 5 star breakfast

Plussat: We had a perfect stay at this comfortable & friendly B & B. It´s situated in a really nice landscape with a nice view to the river. We had a great and tasty breakfast on the terrace in the sun and so much space for us in our room and in the special sitting room for the guests. Thank you very much - we will come back soon!!!

Miinukset: Everything was perfect!!!

Plussat: Dale, the owner, is lovely.

Miinukset: A little tricky to find at night!

Plussat: The hostess was super helpful and friendly and she is the queen of clean. We enjoyed sitting down to breakfast in the company of another couple from the Netherlands. Their property is expansive and one could sit down by the creek to read or simply take in nature. This was a highlight of the trip.

Miinukset: A little of the beaten path but so worth the ride.

Plussat: One word, hospitality that made us feel at home welcome. Hope to make it back to Cranbrook soon.

Miinukset: Nothing

Plussat: Overall great experience. Facilities are clean and well kept. Very comfortable. Nice continental breakfast. Fridge and microwave in rooms.

Plussat: The location was good. Staff was excellent. It was clean and reasonably priced.

Miinukset: The pillows were a bit uncomfortable.

Plussat: Clean, quiet, friendly staff - great location and value for the price.

Miinukset: Nothing

Plussat: Very clean and comfortable, and a very good value

Plussat: Friendly staff, so accommodating. Super clean and comfy

Plussat: Nice big room, clean, comfortable beds

Miinukset: Older property that was showing its age a bit

Plussat: Friendly staff! Room was large and well equipped. Clean and comfortable. Price point is great. Easy to find the hotel and back off the highway a touch. Security of property was good with cameras in operation. Would stay again.

Miinukset: There was no breakfast bar. That was OK because Tim Hortons is right across the street. Only problem was early morning work crew was rather disrespectful to those of us who are till asleep. They started about 5 AM. Not the hotels problem.

Plussat: Nicely updated bathroom. Comfy beds.

Miinukset: N/A

Plussat: The owner was amazing! He spent time with us was very knowledgeable about the area and time zones. Very personable. We could walk to shops and restaurants. The bed was super comfy too!

Plussat: Very clean big room and good food

Miinukset: Everything thing was good so no complaints

Plussat: Cleanliness. Courtesy of staff.

Miinukset: Thought the breakfast experience at the hotel could have been better. Food was good but staff could be a bit more on the ball!

Plussat: Good parking for truck and trailer

Miinukset: Nice staff

Miinukset: No free breakfast

Plussat: Location Outstanding staff

Miinukset: At the beginning of our stay we ran into some issues regarding availability of facilities and room service, but it was more than adequately resolved by knowledgeable staff.

Plussat: Good location

Miinukset: Didn’t restock the coffee in the morning, expensive per night compared to o their hotels in the area

Plussat: Waterslide for the kids

Miinukset: No hot tube

Plussat: Ok level

Miinukset: no breakfast

Plussat: Friendly, knowledgeable staff. Food was excellent, room was clean, modern, and the best beds we encountered during our vacation! Highly recommend this hotel.

Miinukset: The location was okay, easy to find. We found it tricky to cross the street on foot. Otherwise it was fine.

Miinukset: It was advertised to have a pool and a water slide. The pool was closed most of the day for cleaning. Our room was not cleaned. No new towels or toilet paper. No charging stations for electric vehicles.

Miinukset: Mattress was worn out.

Plussat: Easy to find. steakhouse across the road.

Miinukset: No breakfast but maybe that's a Canadian thing.

Plussat: The room was nice, clean and comfy the building was beautiful

Miinukset: They were doing Reno’s and no one told us it was a disaster

Plussat: Everything was just as described and pictured. We were on the side where the train yard is and didn't hear the trains - not at all!!! We believe it's because if the upgraded windows... They doubled the double-panes. My friend only noticed a bit of vibration and because it was in the middle of the night, was too sleepy to figure out what it was

Miinukset: Everything was great. It the price was a bit higher than expected

Plussat: Love this place. Bright, clean, comfy.

Plussat: Very large bedroom. Coffee available in lobby and in room. Comfortable bed. Easy walk to the rail museum and downtown. Ample free parking. Swimming pool and hot tub. 2 of the hotel rooms are in railway carriage.

Plussat: Room was comfortable.

Miinukset: The train path is so close that it rumbled the room.

Plussat: Beds were very comfortable.We did not like the tv reception.no guide or movie channels.

Plussat: Clean, nice staff.

Miinukset: Wi-Fi sucks. Less than 5Mbps. It's 21st century, cmon!!! I had to fight my kids over the Wi-Fi.

Miinukset: There was major construction in the lobby and the restaurant. The main restaurant was not open. I don't think the hotel should charge full prices during such renovations that inconvenience travellers. This is particularly true when one books online and is not advised of the renovations.

Plussat: Clean, comfortable well laid out room Fire and Oak restaurant was superb!

Miinukset: Placement of toilet paper holders was awkward, requiring difficult and painful movement to reach.

Plussat: Location was easy to find alongside highway 3. Major freight railroad behind hotel was on level ground and not a significant source of noise.

Miinukset: Hotel lobby was under major renovation. Maintenance of ice machine next to elevator was lacking resulting in long term deterioration and poor appearance of hall carpeting that ran under the ice machine. Expected a refrigerator and microwave oven in the room, but there was no microwave oven. Visit was during a non-peak season so all building services were not available.

Plussat: Convenient location, comfortable bed. Clean room.

Miinukset: Limited options for breakfast due to reception Reno.

Plussat: Size of room was adequate. Size of pool and hot tub would be great (if working).

Miinukset: Under renovation (but understandable). Was very upfront of why our family was there and our desire to spend a great deal of time in pool and hot tub. Only to arrive and find out that pool heater does not work and jets not working in hot tub. Would have stayed elsewhere had we known. Our family is grieving the loss of our Dad and taking my Mom away for some needed R&R was the sole purpose of the trip.

Plussat: Clean and casino fun

Plussat: The accommodations were amazing.

Miinukset: Dining options limited and over priced.

Plussat: Our reservation request for a pet friendly room had been overlooked but the staff quickly and efficiently moved things around to welcome our puppy

Miinukset: The long walk to take our puppy outside

Plussat: Beautiful property, nice rooms

Miinukset: Service in the resort restaurant was horrible. The staff could not get away from the table fast enough, meals and drinks forgotten about, and food not fully cooked. We were warned but wanted to try ourselves hoping it was a one off but it wasn’t. Also noticed 2 other tables during breakfast get completely forgotten about and then served cold food.

Plussat: Nice venue

Miinukset: Would have liked to know they were doing a large wedding that took up a lot of parking. Worst thing was the DJ'd music which kept us awake late into the night. When I went to the front desk, they said there was nothing they could do about it, and gave me a coupon for free breakfast. Nothing like loud thumping till midnight.

Plussat: Good price and location

Plussat: Tastefully decorated,warm,cozy atmosphere.Great staff from booking to checkout.

Miinukset: No nothing comes to mind.

Plussat: Wife was very happy. Sheets on bed were great. Liked the size of the room. Also liked the fireplace.

Miinukset: After checking out received from card credit company (Citi) a text that an additional charge of$30.78 was made without card being available. Of course I had card in my wallet. Must get to bottom of this.

Plussat: Nice room looking out to the driveway, comfortable bed, wonderful food in the restaurant and bar, golf course in great shape, good munchies at the 19th hole, friendly staff, etc. What more can I say? I wish we could have stayed longer. Great place to celebrate our anniversary.

Miinukset: Everything was fine.

Plussat: Scenic location, excellent food, friendly staff.

Miinukset: Nothing.

Plussat: Oldness

Miinukset: Expected more

Plussat: Was a hidden gem. Once we arrived, we didn’t need to leave. Great bar and restaurant at the hotel.

Plussat: The proprietor is always friendly and accommodating. She runs a clean, tight ship.

Miinukset: Nothing comes to mind.

Plussat: The room was very clean, staff was so nice. Across the street is a good restraunt/ lounge. Had a sweet little kitchenette.

Plussat: Very clean. Adequate aupplies

Miinukset: The toilet was too low

Plussat: Clean

Miinukset: Had to climb 2 flights of stairs when I had booked for a ground floor. Coffee maker was dirty and didn't work.

Plussat: Beautiful little kitchen! Very comfortable bed! Loved the hardwood floors!

Plussat: Our 2 bedroom updated suite was perfect.

Miinukset: The toilet ran and bathroom sink was plugged.

Plussat: Always a favourite place to stay on my way through Cranbrook. Very clean, surprisingly quiet, and always very comfortable. Very well cared for little motel.

Plussat: Very, modern, well kept outside

Miinukset: No bathroom fan

Plussat: It was great to have the kitchen, we had been on the road eating in restsurants for 2 weeks and it was a pleasure to have a home cooked meal.

Miinukset: Furniture was a little uncomfortable, towels had seen their best before date.

Plussat: nice breakfast, nice to have a table and chair in the room.

Miinukset: signs notwithstanding, some guests move chairs from the deck into the outside corridors to sit and smoke. Only an issue if one has a window open.

Plussat: nothing

Miinukset: breakfast was terrible. price was very high

Plussat: Pretty basic continental breakfast. Cereal, toast & yogurt. The owners were freindly & helpful. Nice rooftop patio to hang out on if the weather is good. Basic rooms, but clean & the beds/pillows were very comfortable.

Miinukset: Continental breakfast could be beefed up.

Plussat: Clean and lots of space.

Miinukset: We stayed three nights the first two were great nice and quiet on the third night not so quiet ( Friday night ) we had very loud construction guys beside us and over us on the second floor shouting and banging doors until two or three am in the morning and then started again in the morning. Not impressed,

Plussat: Great location if you want to check out Harley-Davidson of the Kootenays.

Miinukset: Very thin walls and ceilings. Wifi didn't work.

Plussat: Great staff, very clean and comfortable!

Plussat: Value for the overnight stay

Miinukset: The room was dark and dated, they must of just clean the carpets and chairs as they seem wet. we could not sit on them and miss the breakfast due we where getting an early start and it was not open till 8 am

Plussat: Always a pleasure staying at this motel. The folks are amazingly helpful and kind! Room is always clean and quiet. Great for me travelling to the airport! Thanks always!

Plussat: Cleanliness and had been updated.

Plussat: We loved our stay at Model A Inn! We read reviews ahead of time on all area hotels in the same price range and we were not disappointed! The rooms were really clean and quiet. The staff was so pleasant and the owners were there to make sure things were at their best. We enjoyed the outside rooftop deck and the sweet smelling petunias! Will definitely stay there again on our next stay in Cranbrook.

Plussat: Staff, new Reno'd room

Miinukset: No a ton of parking spaces

Plussat: The staff were friendly. The property is older but everything was clean and well kept. The continental breakfast was basic but appreciate having it available. I like all the flower baskets hanging on the eaves. It is within walking distance of several restaurants.

Miinukset: The property sits right on a busy street so it's a bit noisy.

Plussat: Room was a good price, comfortable bed, very clean, continental breakfast was average. Staff was very friendly and accommodating.

Miinukset: No complaints

Plussat: Very clean

Miinukset: Noisy traffic. Can't be helped

Plussat: The outside may look a little tired, but our room was newly remodeled and very nice.

Miinukset: The breakfast was mostly carbohydrates.

Miinukset: Water temperature in shower fluctuated based on other consumption in the lodge.

Miinukset: They need better lighting outside the downstairs dead end doorway

Miinukset: traffic is loud, but that is not your fault!

Plussat: We didn't make it into breakfast. The room was clean. The bed was comfortable. The staff were friendly and helpful. They stayed open until we arrived and we arrived quite late for which we were very appreciative.

Miinukset: The shower was very old and the hot water took a long time to get to our room.

Plussat: The room was large enough to have a sofa and the bed was very comfortable. Towels were thick and felt like quality. Even tho the building is on the main street, it was not at all noisy. Breakfast was delicious with so many choices including omelettes and waffles. We will definitely stay again.

Plussat: The included breakfast may be the best I've had.

Plussat: Room was clean, staff friendly

Miinukset: Room was unbelievably hot, hot air blowing all night had to have window wide open all night -2 outside. Breakroom's juice machine down didnt provide anything to drink except coffee or milk, bananas were all brown.

Plussat: Love the chocolate dipped strawberries

Miinukset: Breakfast didn’t seem as good as before. Need more fresh fruit.

Plussat: Nice to have someone making a cooked breakfast omelettes or burrito.

Miinukset: Dog fruendly but no grass at the hotel. You have to cross the street. Not a big deal but it would have made our choice of hotel different.

Plussat: The amazing breakfast included in our fee was a very pleasant surprise. It set us up for a great full day of driving. Thank you.

Plussat: The Breakfast was outstanding Fabulous Omletts and burritos -Tons of crispy bacon and top quality sausages. Best Hotel Breakfast in western canada

Miinukset: too close to highway but they provided ear plugs

Plussat: My stay in hotel was enjoyable.Room was clean,bed very comfortable.Breakfast was the best&access to tea,coffee&icy water around the clock.

Plussat: Great value. Very nice rooms.

Miinukset: Frickin noisy and black out blinds weren’t big enough.

Plussat: Breakfast very good

Miinukset: Sadly there was a problem with the heating - staff were waiting for engineers to correct

Plussat: The breakfast was fantastic. The staff were great.

Plussat: The hotel was very clean, beds fantastic. The staff very extremely helpful and polite. Breakfast was ok. The set up of the room was confusing, bay Marie's were all alight, but no food in them. The food was in a different room and a little cramped. The scrambled egg was good. The Thai Family restaurant, a 5-7min walk from the hotel was very good. We would stay again.

Miinukset: The welcome to breakfast and set up was confusing.

Miinukset: Tile around bathtub

Plussat: The location

Miinukset: All the beds did were squeak they were so uncomfortable the fridge didn't work in the room the room smells musty and stale the hot tub wasn't working didn't create any Bubbles and was fairly dirty When We complain to the front desk all we got was well it's the long weekend there is no excuse in my books we would not stay here again and $400 a night we didn't get anything we needed and we were there for two nights

Plussat: location great,Staff friendly ,Kitchen provides good food in bar and resturant. Beds seemed decent -slept good once noise died down

Miinukset: Bad lighting in room ,quite a bit of noise in area where our room was (ground floor level north) . Really needs upgrading in the are we were in - not sure about other rooms.

Plussat: Front staff was nice

Miinukset: The room smelt moldy and musty. Like a basement. Everything is out dated. Dusty... I could see dust floating around when I opened the blinds. Oh and did I mention the smell!

Plussat: We've stayed here before and will stay here again. The included breakfast is a big factor

Miinukset: There's nothing we DIDN'T like. The rooms are getting older but everything is as advertised.

Plussat: The staff were fantastic.

Plussat: Breakfast was good, and the room was ok

Miinukset: Hotel is situated between main street, and the railway - very noisy at night. No elevator. Extremely noisy ventilation in the bathroom.

Plussat: Comfy beds. Fridge and microwave came in handy.

Miinukset: Pillows too big they hurt the neck. Pool area seemed unclean and had dark lighting.

Miinukset: On friday we went into the lounge for a meal with our daughter. We wanted to have dinner. The service was atrocious. The waitress was rude She looked after other people when we were there first. My daughter had questions about the menu. She stood about 5 ft away to answer. My daughter said I feel like you are serving us but not really. The waitress then said. She had a really bad night. We then said we are sorry to hear that. My daughter got up to get our cutlery. When we said thank you for clearing our table or bringing our drinks. Never even responded with a Your Wecome. She was pleasant to other people inthe restaurant. I have never been treated so badly in my life at a restaurant. We arrived on friday night. On Saturday our room was not cleaned. On Sunday our beds were made. But the sheets were not changed. I know this because I had dropped chocolate on the sheets. We slept there 3 nights. I would think the sheets should have been changed.

Plussat: Nice rooms, good food

Miinukset: Upstairs room noise

Plussat: This hotel was near the highway and easy access to food and gas. Quiet hotel, clean room and air conditioner worked great. Breakfast was hot and delicious. Full range buffet. Nice fridge, decent flat screen TV with HDMI access so we used our tablet.

Miinukset: Pillows were small but we had a room with two beds so we used all four pillows. Some light bulbs were out and the bathroom was not as clean as it could have been. Shower was good.

Plussat: Very clean and comfy with a small table and microwave/fridge.

Miinukset: Single pane windows let the sound of the highway/voices in.

Plussat: The room was clean, beds were comfy, had amenities like microwave, mini fridge, and hair dryer. Was what we expected and the staff was friendly.

Plussat: Nice staff

Miinukset: The room smelled like an old cigarette. The window was old & not sure if it actually locked. The room was actually very cool when the heater wasn't cut in.

Plussat: Continental breakfast could have been better. Not much left when I got there at 8. I asked for a quiet room and I got one. Thanks

Miinukset: Continental breakfast could have been better

Plussat: Clean rooms and very friendly staff.

Plussat: We loved the modern look of the room and we also really liked the fact that it was within walking distance to all of our favorite dining areas and amenities.

Plussat: The breakfast was good, quick and handy. Great to have it included in the price of the room.

Miinukset: Maybe have the option of a coffee machine and coffee in the room. Also would be great to have Decaf coffee as a choice.

Plussat: Very clean and well kept

Plussat: The bed was super comfy! At first glance one would assume the bed was going to be quite firm, but to my surprise, the mattress was quite soft and very comfortable.

Miinukset: Lack of parking for the amount of rooms in the place. And upon returning from an evening of visiting friends...discovered a cricket in my room

Plussat: Clean and comfortable bed.

Plussat: The beds had clean linens on them. Fridge was clean on the inside. Bathtub and bathroom were clean with exception of floor. This unfortunately was it. In midst of renovations and maybe that's why it was so bad.

Miinukset: Floors were filthy and other than the beds and the bathroom which were clean, the remainder of the room was dusty. Hot water in bathroom sink only worked after you turned hot water in in tub. Deadbolt was hanging out of door. Nothing like the pictures!

Plussat: Full kitchen , friendly staff, good location.

Miinukset: Pillows , old towels , & it could have been cleaner.

Plussat: Very nice place. The owners are super nice. The room was comfortable and very clean. I would definitely stay here again.

Miinukset: There was nothing to dislike. I was a great little motel.

Plussat: Clean, cozy bed and pillows. Great location.

Plussat: location, services,

Miinukset: Accomodations were fine.

Plussat: Overall it was good for a one night stay, had everything we needed.

Miinukset: Small breakfast area

Plussat: accessibility

Plussat: Clean, comfortable and reasonably priced.

Miinukset: The breakfast is a little lacking but is overall decent.

Plussat: Breakfast was fine

Miinukset: No elevator, Had to lug our suitcases up to the second floor

Plussat: Very clean

Miinukset: Pool towels were very small/scratchy

Plussat: clean, friendly and affordable

Miinukset: Did not agree with the $100 deposit as the hotel lacked any great ammenities. The fancier hotels ask for less!

Plussat: The breakfast was ok

Miinukset: The hot tub looked dirty

Plussat: Nice size room for the cost. Very clean. Loved the pool with the slide. Housekeeping was very friendly. Very satisfied overall.

Miinukset: Front desk staff could be a bit more friendly and cheerful.

Plussat: Clean rooms. Good continental breakfast descent pool.

Miinukset: Limited hot water in the morning

Plussat: Excellent front desk staff.

Miinukset: Air conditioning not working too good. Fan in bathroom was very loud. Ironing board broken. Pool a little cool.

Plussat: The room was large and well prepared

Plussat: bed Was very comfortable.

Miinukset: Room was very tiny and is showing signs of aging.

Plussat: I was staying at another hotel in town and it was awful. Can here and in so thankful I did. The staff is amazing and very clean

Miinukset: No breakfast included

Miinukset: Front desk was unmanned. Had to wait for service.

Plussat: Staff friendly and accommodating. Easy to find. Pet friendly.

Miinukset: Room was run down and very dirty. May have been because we needed a pet friendly room this trip.

Plussat: The staff was very nice and welcoming

Miinukset: The room smelled like smoke. There were no locks on the windows

Plussat: atached to restaurant..very handy

Plussat: Danny's breakfast, parking, WiFi.

Miinukset: The room was dusty, bathroom very small and the girl at the desk forgot to give us the cards for Danny's breakfast, we had to remind her about it.

Miinukset: Sandman is a old outdated hotel chain , rooms in need of a makeover, noisy air conditioning that was to loud to use.. pillows were hard not comfortable at all .

Plussat: Pillows were good

Miinukset: Toilet seat was broken

Plussat: You know, we have stayed here off and on, for many years. We were very disappointed this time around. Service in the Smitty's was very slow. Our room was disgustingly filthy! Won't go into the details, but I did take photos and those will be sent to Wyndham. Too gross to share here. Not a good look for such a normally outstanding motel chain. I was too tired to go all the way back down to the front desk, and possibly be moved to another room. We have noticed the last few years that it all seems to be going downhill.

Miinukset: Our room was filthy. Toilet, tub, dirty pillowcases...YUCK!

Plussat: As far as l was aware, no breakfast, if there was l missed it..My husband & l were in Queen suite 102, everything was quiet for hours, then at 10pm someone moved in above us & slammed doors & jumped around until midnight, then at 4 am it started again, we had to leave early so l did not notify staff but it was very annoying..

Miinukset: Covered above..

Plussat: The location and staff

Miinukset: None

Plussat: Close to city centre/hospital. Spacious and comfy bed.

Miinukset: Door was draughty. Toilet leaked and ran all night. I could hear the room next door.

Miinukset: Upon check in, the room was dirty. Hair on and in the “freshly” made bed, stains on the pillow cases and sheets. Stained and dirty looking hand towels, stains on the carpet. The additional security lock on the door was missing, clearly the door had been kicked in and the lock pulled from the door jam. The fridge had contents from the last guest still. Very disappointing. Checked out without an hour of checking in.

Plussat: I liked the location for gas and food. The onsite restaurant was very good and very convenient.

Miinukset: In need of room upgrades

Plussat: In dire need of renovation,mold present and obvious in bathroom,

Miinukset: Not a clean feeling

Plussat: Location

Miinukset: The sheets were too short and came lose immediately

Plussat: Broken lamp and lock on door broken off. Water from tub was yellowish. Beds were great.

Miinukset: Carpet soaking wet from carpet cleaning all night. Smelled. Sink drain plugged.

Plussat: The location was convenient. The beds were fairly comfortable. The steward brought us two extra pillows fairly quickly when we asked for them.

Miinukset: We had stayed in a Wyndham motel the night before and was so impressed with the quality of service, the room the food and everything about the stay. The motel in Cranbrook is old dirty and tired. The sheets and towels were yellow and thin with years of use. There was no breakfast provided and the facilities are old and need a major overhaul. The air conditioning worked only part of the time. Burned out light bulb in bathroom and mould on the tiles in the tub area. This is by far one of the worst motels we have ever stayed in. The price was the same as the one we had stayed in the night before. We were

Plussat: Did not have Breakfast as we were visiting friends. Restaurant on the property was very good