Hilton Garden Inn Cusco, Peru

The service in the front desk for Lucia and Ingrid was very good, they helped to give solutions for some problems with the service in front desk

Slow service in front desk, a concierge had no cooperation in delivering luggage in custody that contained medicines and at my insistence he responded in a very bad way and did not stop arguing even though I asked him to stop because I felt bad, I requested to be assisted by another concierge Lucia who was quick and friendly in attention. The pillows are uncomfortable and the bath towels are very used and are gray and not white, the shower water takes a long time to heat especially if we are. On climatic problems where nothing should be wasted, the breakfast area is not well ventilated so the clothes are smelling of food and one of the days did not open at the expected time delaying our departure.

Room is spacious

Location is not convenient. The hotel is situated uphill. Nobody want to walk back to the hotel in a high attitude city climbing uphill to get attitude sickness. Also the steps downhill is steep and absolutely not suitable for old people or people has leg problem. At first I stayed in the hotel for two night booked a room with a view. However, it turned out the room has a small window overlook the patio and not as mentioned in previous comments as spectacular and paramount view of Cusco city. I was very disappointed and asked the front desk and they insisted they were right. As the second stay cannot be cancelled, I change to a double room with less price and the room’s view is almost the same as previous one.

Nothing.

Service, price, location, breakfast quality , front desk service