Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Miinukset: "Delay in take off 45 min!!!!"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Plussat: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Miinukset: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Plussat: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Miinukset: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Miinukset: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Miinukset: "Seats were too close together."
Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Miinukset: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Plussat: "Great newer plane, great service!"
Miinukset: "Entertainment worked sporadically"
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Plussat: "On time, no hassle."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "Friendly attendants, entertainment variety"
Miinukset: "Comfort, food could have been better."
Miinukset: "Lost my luggage."
Miinukset: "boarding wasn't good."
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Miinukset: "Great experience"
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Miinukset: "Boarding at CDG was awfully slow"
Miinukset: "Booked with my partner. Ended up sitting apart. Not good"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."
Plussat: "The staff..the attentions..food."
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plussat: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Miinukset: "Nothing to like"
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "Good service at gate and on board"
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Plussat: "Very old plane with very poor screens where images was horrible"
Plussat: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Plussat: "Crew was great"
Miinukset: "Not enough food"
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Miinukset: "I was forced to rebook my 3rd leg after taking trains in the middle."
Fast, good loads in and out, totally worth of price.
Disembarkation at Seville airport was in a part of the airport distant from the main facility. We used stairs to leave the plane then had a very long walk to the luggage area and Covid monitors. They could do much better.
Boarding started ahead of time. But then we were waiting on the tarmac without knowing why there was a 40min delay. Would have been nice to have a bit more information regarding duration and reason of the delay.
Miinukset: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Miinukset: "Food and drinks for free"
Plussat: "The crew was nice."
Plussat: "Seats on the plane are really, really, really uncomfortable. I usually try and avoid using Ryanair because of this. at 6' tall the leg room is only just possible, there is no neck support as the seat back does not cater for tall people and seating being non reclining means that it is impossible to shift the my weight during the flight, bearable for shorthaul, but at 5 hours plus it is a penance. Like I said, I'd fly with any other carrier to avoid this, circumstance meant it had to be ryanair."
Miinukset: "plane seating reclining even 15 degrees."
Miinukset: "Flight not being late"
Plussat: "Once departed, the flight was about as average as any Ryanair flight can get. Crew were friendly and apologised on numerous occasions for the delay, and on arrival deboarding and getting to the terminal was swift and had no delay."
Miinukset: "Ground Crew Blue Handling was trialling a 'new process' of boarding & luggage handling which went into action the day I flew April 26th. This resulted in a passenger boarding the wrong flight and bags loaded onto the wrong plane. This led to a 40-minute delay in departure while they sorted this out."
Plussat: "Clean, comfy, practical. Just as you expect of low cost flight."
Miinukset: "Staff were tired and although not rude looked like they'd had enough."
Miinukset: "Everything - offering help to people, don't be overly close minded"
Plussat: "Cabin crew were excellent. Very friendly, professional, efficient."
Miinukset: "It was not Ryanair... It was KAYAK who fooled us."
Plussat: "Speedy check in at chaotic Crete airport Paying extra for priority boarding and taking carry on bags inside the cabin was worth it"
Miinukset: "Pay 68 euros for 5 kg excess luggage"
Plussat: "Quicker flight late at night"
Miinukset: "Waiting on bus to terminal Almost missed last train."
Plussat: "El avión está nuevo y la tripulación está bien"
Miinukset: "No hicimos check in por internet y en el aeropuerto nos hicieron pagar 55 libras esterlinas por persona para hacer check in"
Plussat: "Efficient service on board."
Miinukset: "Service slow on the ground but not terrible. The person who handled the bags was efficient but a miserable person and rude. That is not necessary! I am referring to checking the bags at the check in and check bag counter in Catania."
Miinukset: "Flight was late. They announced that it was time to start boarding so we left our seating area in the airport just to go stand around for a half hour. Then they scanned our passes and made us stand outside in the windy cold for another 15 minutes. They should’ve let us stay where we were until the plane was actually ready."
Miinukset: "We bought our tickets online, and even had the Ryan Air mobile app, yet still SOL. When we arrive at departure airport no mobile bording pass option (for our tickets), no kiosk for printing. Ling line to pay 50 quid for tucket printing, lol."
Miinukset: "I got charged 69 euros for not checking in online!!!!! More than the ticket price!!!!!!! This is robbery! Worse airlines ever, thieves! Do not ever travel with this company"
Plussat: "Cheapest way"
Miinukset: "Now must pay extra to sit together a new low Baggage costs as much as another fare All flights were at least an hour late Boarding doors kept open on freezing cold Stansted tarmac creating a wind tunnel inside with no heat turned on. Poor flight attendants in short skirts and panty house working in these conditions is outrageous!"
Plussat: "Super nice crew ,always on time ,cheap fares"
Miinukset: "Boarding process .Shunted from side to side in a gloomy part of Satnsted airport (gate 52) .Tired plane with knackered seat ."
Plussat: "Cheap flights - that’s about it for the positives.."
Miinukset: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Miinukset: "Very hard landing."
Plussat: "Checked bag for free at gate. Got a window seat"
Miinukset: "departed 15 mins late."
Plussat: "Price is good"
Miinukset: "Called to gate only to then have to wait over an hour before boarding. No info given just stood there like lemons. Also they do their upmost to make you pay to sit next to each other! I know they are trying to make as much profit as poss but just annoying."
Plussat: "The general friendly attitude of the staff. I adore the music that is played after we land!!!"
Miinukset: "The boarding took long and the seats, plus no reading material, such as a magazine or newspaper. Everything else was very good."
Miinukset: "I had the boarding pass on computer, but was unable to print. Took a long time to finally get one from one of the agents."
Miinukset: "Check in process at airport was sheer chaos. Only one check-in agent, with several standing around doing nothing."
Miinukset: "Website is very hard to navigate and impossible to get a hold of anyone for assistance"
Plussat: "Neat plane and friendly hostesses"
Miinukset: "Lousy timing flight was delayed over an hour"
Miinukset: "£50 to check in at the airport. No mobile boarding passes allowed for non-U.K./eu passport holders."
Miinukset: "Stupid 50 we had to pay extra. Never fly this airline again. A scam leaving me feeling like I was just screwed. I will actively tell people to never fly with you. Cut the surprise check in fee like normal airlines."
Miinukset: "We pay 135 euros por Boarding Passed and a piece of luggage very small. What an INSULTED!!!!. We felled abused and assaulted. NEVER more... What a mistake. We are Frecuently Travel around the world and we telled that to aour friends. Again????...No Thanks!!!"
Plussat: "Was cheap"
Miinukset: "Was very late"
Plussat: "They didn't lose my luggage"
Miinukset: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Plussat: "The plane made it to Las Palmas"
Miinukset: "8 drunk women shouted and disrupted other's quiet"
Miinukset: "We purchased a luggage allowance of 15 kilos. As it turned out the exact same bag with the exact same contents fell within this limit coming from Madrid to Arrecife but not from Arrecife to Madrid. The person that checked our bag had absolutely no flexibility. We had to pay a fee for the 1 kilo overage. Later we purchased coffee before getting on the flight only to be informed we could not have hot beverages while boarding, something that has NEVER happened to me. The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Miinukset: "They tell you to check in online, it is not possible, then they charge you an extra €45 at the airport. Second time it has happened, it's a scam. Last time I fly Ryanair."
Plussat: "Ryanair has the no nonsense way of doing things and I noticed for example the lack of the seat pockets in front that usually hold magazines.. and passengers rubbish... I recon whats not there doesn't have to be inspected preflight. I love these things. The app works just fine for boarding. Loved the priority boarding too. I'm always happy to get on a 737. And tired of seeing companies get the airbusses."
Miinukset: "On the return a 45 odd minutes delay, caused by? The weather maybe? I had to guess but... Not really a big deal tho.. oh and 2 gate changes... gate 10 to 15 and then 10 again... again not something isn't out of the ordinary when you fly any airline out of a busy airport... security que took ages too ;)"
Plussat: "Excellent service from the crew and fantastic freshly brewed coffee"
Miinukset: "Please tone down the yellow in your planes"
Plussat: "Cheap, efficient, works!"
Miinukset: "Customer service is just bad. We had to self check in and self drop bag. We intentionally went to a lady to help us she said "this is self check in and you have to do it alone", in the process we had a mistake so she asked "why did you do that, the machine told you not to" - that's exactly how you should NOT treat your customers. We thought our luggage will not arrive - and she was rude and stressing us out. 0/10 for her"
Plussat: "All is done smoothly"
Plussat: "I do not like the idea not able to take my hand luggage on the plane"
Miinukset: "Queueing up by 35 degrees in the sun with a baby Being told that the cabin luggage babyzen cannot go in the cabin while we had paid for all our other luggage to be checked in Being told by on board staff that buggy is given back at aircraft at arrival while this is completely misleading as this never happens"