Country Inn & Suites by Radisson, Dearborn, MI

Just Okay

Location was good, easily accessible. The room was clean enough and the staff wasn’t overly welcoming but they were not rude.

Upon checking in, I was not greeted with friendliness. I was given a room on the first floor, even though requesting a room on another floor the gentleman told me it was the only room left. Didn’t even bother to check, just said it was the last room left unless I wanted to switch to two queen beds. I was given a room next to the electrical room, so it was quite loud. The room had an odd sort of stale smell to it. The mirrors had marks on them from not being wiped down. Floor was sticky in some areas... did not feel comfortable taking my shoes off. The hair dryer provided in the room did not work, as the outlet was broken so I called for a different one and they said they didn’t have one but they had an extension cord since they were aware the outlet was broken.... when I was done, I returned the cord to the front desk in case anyone else needed one. An apology was not given, nor was a thank you for returning it. A guest in front of me was requesting another pillow and the lady at the front desk at what type of room he had, he replied and she said she only has one pillow for him to use. What? Why does it matter what type of room he is in? If he was in better room/if he paid more, would he be able to have two pillows? I won’t be back to this hotel. Pretty disappointed with their hospitality.