Ona Ogisaka Garden

It was a nice hotel setting with the long pool area and all verandas facing the nice inside garden/pool view.

Overall it was quite narrow and often quite loud.

The property is good value for money , spacious rooms well equipped.

We came for 1 night only arrived after 11pm in night check in , went to get something to eat as we had ferry to catch in the morning. Came back to hotel about half 12 in night. Wake up at 6 went to reception to leave the keys as i was thinking we leaving already but we had problem with our ferry so went back an hour later at 8 in the morning to get back the keys and get breakfast , as we did pay until 10 am and was refused to be given the keys back. The man at the reception said it was already cleaned - I’ve offer to pay as we had no where to go that early and 5 years old daughter with us and was told its not possible , Ive cried as were so knackered after a long journey from the day before and he said it nothing that he could do , so very bad situation to be in - ive offered even to pay extra just for my daughter to get some sleep . Will never treat anyone like that . I understand that i have given the keys back but there is no chance the cleaner would cleaned the room that quick and early . I wouldnt wish anyone to be treated in this way. I should have been given a refund as i dint use any of the hotel and slept 3 hours in that room. Ive travelled all over the world and never had problems . Very disappointed

Very nice personnel, they did everything to make our stay as pleasant possible: early checkin, early breakkfast. Very friendly. Great service!