Hotel Indigo Bali Seminyak Beach

Pool and reach to the beach Nice staff

On 2nd night, waked customers due to alarm in 2am. The alarm was talked indonesia language. Not english. No one can get it Called to reception for a while no one answer and i was out after people comes out room to know what is going on. BUT NO ONE EXPLAIN ON THIS HAPPENING. i had to fall a sleep with afraid Bali or anyplace have possibility to some accident I hope there is way to communicate with pax even small one. Staff is soooo kind and well trained but emergency situation. Thank you for being kind and had good experience excpet 2nd nights

Everything about this hotel exceeded our expectations and more. On arrival we received a free room upgrade and were congratulated on our anniversary. The staff were very warm and welcoming and extremely attentive. Everything from the word go was perfect, thank you hotel Indigo for making our stay extremely special, we will definitely be returning next year!!

Nothing.

We had booked for 4 days on the 1st day we received a letter saying the main pool would be closed for 3 days(our remaining time at the hotel). It was to be closed for a private event. We complained and received an apology, however they didn't seem to understand that what they were saying was a private event was more important than their paying customers. Around the remaining small pool in this 1st day closure was a lot of unhappy people, you'd think we could have received some compensation or even some complimentary drinks being as we were all crammed into a very small space and not receiving what we had paid for. I should point out we were there just to relax around the pool, so not receiving the experience we expected was letting us down. We are not sure why but the hotel then decided they wouldn't close the main pool for the remaining days, I can only imagine from the sheer number of complaints, unfortunately damage was done, we didn't feel important to them, and hence this review. We then also had to watch the whole main area taken over for an evening of dinner, drinks and live music which we were not invited to. Turns out the event was to celebrate their 5th star. Funny I thought it was customers which made a hotel successful, yet we were not invited to join and not important enough to receive 5 star service.

Everything was perfect - the space was impeccable and well maintained. The staff was welcoming and helpful. Beach and restaurants a few meters away.

There’s not enough chairs by the pool, but you can easily rent chairs at the beach.