Holiday Inn Express & Suites Denver Airport

The bed was clean and comfortable. The shuttle drivers were very friendly and efficient.

One of the front desk people treated the person he was checking in quite rudely. The front desk staff never told me that breakfast was available and did not mention how to access the WiFi - and the instructions in the room were incorrect. The toilet bowl was stained and there was some kind of stain in the bathtub - don't know what it was but I wasn't about to take a shower! There was no book in the room telling about amenities, etc. And, even though I kept raising the temperature of the air conditioner because I was chilly, the room temperature never changed. I expect more for $130 a night.

The staff was quite courteous and helpful. I was given breakfast hours and asked if I'd like a wake up call as I checked in Sunday. I also asked for an interpretation of maps I had printed out and was given precise directions to downtown Denver.

Although I had prepaid my bill before arrival, I noticed a $10 charge on my bank statement when I got home. When I called, I was told the charge was for incidentals and I would be refunded. I don't like charges to my bank account without my knowledge.