Detroit Marriott at the Renaissance Center

Room was filthy

Excellent Breakfast Buffet.

As a Marriott Rewards Gold member I expected much better! Room was clearly not cleaned prior to our arrival. Front desk eventually connected us with Chad, Housekeeping Mgr, who sent someone to clean our room. However, Chad should have come to see for himself since there obviously were issues that need to be addressed with the housekeeping staff.

Wouldn't know, didn't get to use the rooms.

Booked the rooms for a group gathering downtown. Several people came from out of state. The room was booked far in advance. We showed up, only to be told that they double booked the room and we were bumped. They had double booked so many people that day and displaced them to other downtown hotels that the nearest accommodation was more than a half hour away. Single handedly ruined a get together we had been anticipating for more than 6 months. Told us this with smiles and jokes like it wasn't a big deal. Oh, the rooms on the other side of the state were free though, so that totally makes up for it, right? (It didn't)