Detroit hotellia

Plussat: Staff is friendly and accommodating

Miinukset: nothing

Plussat: Free parking, closeness to casino, beautiful view of downtown Detroit.

Miinukset: Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.

Plussat: I loved the restaurants especially the diner in the hotel , the servers were the best I've ever had!Which is saying alot since I was a server for 8 years , the food was amazing as well , you get so much! One hotel deck employee went above and beyond to make me happy after we had some serious concerns about our room! Also valet was great , very friendly and went above what they had to go help me out! Room service was also great ,so friendly !

Miinukset: MY room was so nasty , I stay in 5 star hotels anytime me and my wife go out and never have seen a room so nasty! I don't think anyone has dusted since the hotel opened! Hair on th the bathroom floor , in tub and shower ( it was not mine) !!! Sunflower seeds on carpet as well as crumbs (again not from me) food on the table , no suger for coffee and only 1 cup! The fridge would not get cold , I figured out why ( it's on a TIMER yes a TIMER) can you say cheap!!! Then the bed had hair in it (not mine) sheets looked liked they had not been washed! I did not even want to sit because everything was so gross !!! Chair at desk even had coffee dripped all over it, tile floor was caked full of black grime!!!! Hotel elevator and rooms floor smelled like pot , neighbors were so very loud! To get a clean room you must have to pay extra to get a floor higher in the executive level! This was my first time in Detroit and if I based if I would go back off of what my room was like it would be a 100% Hel l No! But I loved the atmosphere and restaurants and the city is beautiful , so I would go back just not ever stay here again! Heads up i am a smoker but my wife is not , I hate the smell of smoke any everywhere in the hotel smells like one big ashtray! Management really needs to step up and check on rooms before guests arrive and let go of employees who clearly cannot do there jobs!!!

Plussat: The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning.

Miinukset: I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.

Plussat: Very nive place fancy rooms and clean

Miinukset: Very expensive

Plussat: The first nights room that we booked through the hotel was beautiful and clean.

Miinukset: We stayed 2 nights. First night booked through casino. 2nd night through the site. First night room was beautiful. Recently upgraded. Clean. Got into our room by 12pm. Second night room was supposed to be vip and upgrade. We couldn’t get in until 4pm and staff was not pleased that we kept checking to see if it was. Floor had food on it. Wasn’t upgraded and looked like it hadn’t been redecorated in years. Thermostat was out of control. We paid a lot of money for a few jets in the bathtub and a subpar room. Knowing that they had really nice base rooms available and then knowing we had paid extra for this shoddy corner room - I wouldn’t do it again. When I called the desk to complain the second night, the boy who answered said all the rooms were delux and the same. I didn’t want to argue. We just won’t use the site to book anymore.

Plussat: comfortable bed, clean, friendly staff

Miinukset: noisy, horrible view from room directly looking at parking ramp

Miinukset: Toilet seat and cubicle was awful.

Plussat: Great room great service

Miinukset: Poor buffet staff. So smoky on casino floor it got hard to breathe.

Plussat: The rooms were nice..the casino, easy check in and out

Miinukset: Not much I didn't like

Plussat: The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay.

Miinukset: You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.

Plussat: Great customer service, excellent atmosphere, free valet, clean rooms!

Plussat: The rooms were very beautifully designed and accommodating!

Plussat: Accommodations and spa access

Miinukset: Price

Plussat: Casino is nice

Miinukset: Could have been alittle cleaner

Miinukset: NOT kid or family friendly. Honestly other than that it was really good. I didnt see anywhere on the web site that children under 18 couldn't use the pool, hot tub and had basically one restraunt to eat in. I guess common sense should've told me a casino hotel would be like that, lesson learned! I would stay here again but not with a 4 year old.

Plussat: The bathroom was spectacular. This was actually the ONLY thing I liked bout the entire hotel.

Miinukset: Valet and valet policy are in need of help. Some of the staff were rude, the room wasn't up to expectations considering how much we spent on the stay and how grand it sound in description online. The amenities didnt accommodate our stay, we felt trapped to the hotel. But there was no value to justify keeping us there, so we spent most of our time away from the entire place. Also, a complementary breakfast would have been nice. Even most cheaper, less star rated hotels at least give a complementary breakfast. This was my yearly vacation, with my spouse, and I feel like I wasted my time and money.

Miinukset: The bed was horrible! It was hard and extremely uncomfortable! We hardly got any rest. It was loud in the hallway and we could hear people doing very intimate things. The smoke smell from the casino was AWFUL! We literally could not breath. We do not smoke and it felt like we had been smoking all night. I was very excited for an over night getaway but my excitement turned into a huge disappointment!

Plussat: Clean & fancy

Miinukset: No refrigerator space.

Plussat: Casino & hotel part are separate, as the hotel's non-smoking. There were several food options within the property, the fitness/spa center offered many services/amenities, and the breakfast menu, provided in each room, is stellar! Staff members are very accommodating, friendly & personable. Toiletries are fresh & revitalizing

Miinukset: Water pressure in 1 of the shower heads was light; there was a double shower head in the King Room, though!

Plussat: The staff was very nice.

Miinukset: No fans in the bathroom, bed was so hot couldn't sleep even with the air conditioning running. One vending machine and it's not even in the actual hotel. I've spent less away other hotels and had better amenities. Very disappointed and will not be coming back.

Plussat: Very Elegant and Classy. The staff was very courteous and helpful.

Plussat: Everything

Miinukset: No

Plussat: Location and restaurant.

Miinukset: Our air conditioning did not work, the heat was left on.

Plussat: Easy to get to, beautiful view of the atrium, quiet, and a comfortable bed.

Plussat: Super comfy beds.

Miinukset: Covid restrictions on not opening the restaurant. All food was room service, with one chef and no other help cooking. Dinner took an hour.

Plussat: Customer service was beyond my expectations

Plussat: Overall it was a really nice place to stay. The room was clean and comfortable. It has nice amenities and decor throughout.

Miinukset: The food we ordered from room service wasn’t the greatest and was super expensive.

Plussat: No breakfast available. Location was excellent.

Miinukset: No pool as still advertised.

Plussat: It is indeed very close to the airport departure, just right next to it. View of the airport lanes is fantastic.

Miinukset: There are no large refrigerators where I can keep my ice cream or Kitchen where I can cook for myself. And no matter how much you pay, there isn’t an option for a room with these functionalities.

Plussat: The breakfast was really delicious, just right. The only thing I objected to was not being given paper plates. I asked for them and was told things had to be delivered in take-out cartons, which is fine, but having to eat out of them was messy and undignified. A couple of paper plates would have solved that. The evening meal was all right but way over-priced and very difficult to eat out of a carton and almost impossible to cut anything with cheap plastic cutlery. Paying $38 for my chicken and vegetable meal and then hardly being able to cut the broccolini was ridiculous. But the staff were all friendly, helpful and kind, and the location, especially after a gruelling flight from London, was fantastic.

Miinukset: See above. We were given the absolute minimum for towels, I would have appreciated a few more towels. The so-called free wi-fi was not free, we were charged almost $15.00 for using it.

Plussat: Overall hotel amenities were great, and food was good (although the crab avocado toast tasted like chunky lake water).

Miinukset: The doors separating the rooms was like an echo chamber. The customer in the next room coughed all night, and it seemed to be amplified through the separation doors. As well, when he got on the phone at 5am the next morning, we could hear every word he said, again like he was standing right up against the separator doors. Once he left his room, I opened up our side of the separator to see if he had his wide open. It was closed. Overall we had a pretty bad night's sleep due to this poor design.

Plussat: Front desk Sara

Miinukset: Rip off on a glass of vino! I was offended and sent it back

Plussat: Stunning lobby. Great beds and bedding

Miinukset: No micro

Plussat: It was awesome

Miinukset: Everything

Plussat: Great location.

Miinukset: It's very easy to hear folks in the hallway. Not ideal on a weekend night if you need sleep.

Plussat: We stayed here during the pandemic. The room was super clean and unoccupied for 3 days prior to our booking. The property is an older motel, probably from the 1950s, that has been updated and now has a very comtemporary hipster style. Our room had a polished concrete floor and felt like a West Elm showroom. Super comfy bed and linens. Parking lot is gated so we felt secure leaving car.

Miinukset: Restaurant was closed due to the pandemic but basic drip coffee was available in the morning.

Plussat: Staff was amazing

Miinukset: Nothing. It was perfect

Plussat: The room was sub-optimal, below expectations. The lobby bar was exceptional and the eating area looked inviting. Staff nice.

Miinukset: The small rooms.

Plussat: The service was really great, the location is prime.

Miinukset: Even with a coffee bar in the lobby, I found it really weird that a 4+ star hotel didn't have a coffee machine in the room. The bathroom tiles (corners) seemed half clean, as do the paper thin walls, I now know a lot about my neighbours.

Plussat: The patio off of the room. The Jacuzzi.

Miinukset: The floors. I get the concept but they could be coated...

Plussat: The rooms are nice, clean, and well laid out. Nice big parking lot too.

Miinukset: Because of COVID I didn’t investigate any other amenities.

Plussat: The decor was really nice and the slippers since some of the floor had exposed concrete was a nice touch. Parking was only 10 bucks but it seems they don't really need to make people pay if they're parking outside of the gate.

Miinukset: The doors aren't sound proof and there wasn't a coffee maker in my room :/

Plussat: Location.

Miinukset: Walls were very thin. We could easily hear others in the hallway and the room next door. Hard to get a full nights sleep.

Plussat: I love the decor at this hotel, and that there is gated parking. Although now, it is not in the cost of the room. But it was before.

Miinukset: The room was not as clean as it has been in previous visits. Also, I was placed right by the elevator, which has an annoying ring that did not stop all night. The walls are VERY thin. Apparently parking is no longer included with the room rate.

Miinukset: Self absorbed and indifferent staff. Seedy neighborhood of Detroit.

Plussat: Nothing

Miinukset: My room was way to small.

Miinukset: This place was nasty!

Plussat: Located very close to Joe Louis Arena.

Miinukset: An older hotel so a bit run down. The neighborhood also didn't seem to be the best.

Plussat: Dodgy motel in dodgy area frequented by ladies of the night, not for the inexperienced visitor to Detroit

Miinukset: Yes,Everything checked out after one night

Plussat: Computer at reception for clients, wireless free. Motel in Detroit, do not expect big thing, dont go there with your family.

Miinukset: Located in a abandoned place of town, does´t look very safe. Just take care if decided to go there.

Plussat: Stayed here for the St. Patty's Day parade for the second year in a row. The room is what it is, a room. It served the purpose of a place to crash for the night after partying all day. Only a few blocks from the parade route. The room was clean and the staff were friendly and you can't beat the price.

Plussat: The Price

Miinukset: More than ex Holiday Inn restored, an hotel in disuse

Plussat: The pleasant people that run the place

Miinukset:

Plussat: Candy Bar and Staff are the best in Downtown Detroit

Miinukset: Rooms are claustrophobic and by far the smallest I have ever staying on. TV system is extremely aggravating, slow, and too complicated.

Plussat: Well designed and comfortable

Miinukset: No fridge/coffee maker in room. Have to buy coffee downstairs

Plussat: Didn’t like that guests didn’t have first availability to bars.

Plussat: The staff were all very nice! Love the decor! Very clean!

Miinukset: My only complaint is that the room was to warm. I do understand that most people probably like it that warm however I like a cool room to sleep in.

Miinukset: room was too small had no closet nor a large ironing board to iron my clothes. location was near our convention, however for the price of our stay it certainly wasn't worth the 680 plus i spent for the weekend.

Plussat: Place was beautiful and unique. Service was awesome and location unbeatable. Bathroom was huge and the bed super comfortable. Specially loved the low light atmosphere and how relaxing it felt.

Plussat: Charming decor in a historical building. I will come back for my next trip.

Miinukset: Insistence on using new technologies like texting to communicate with front desk instead of the usual in-house phone. The smart tv was also misleading. The app for premium channels like HBO are available, but the hotel does not have a subscription. I didn’t want to enter my own login information in case it was saved in the tv. It all felt like more work to be technologically forward.

Plussat: Awesome atmosphere, beautiful hotel, super comfy beds and great shower

Plussat: nothing to like will never stay

Miinukset: Everything

Plussat: This hotel way exceeded my expectations, the staff is so friendly, location is prime and the hotel is so clean and chic! We visited all of the shops, candy bar, coffee shop and Karl’s... all were perfection!

Plussat: Room was cozy. Staff was great. Karl’s was a great hang out.

Plussat: It's location and value.

Miinukset: I did hear what sounded like banging from another room.

Miinukset: Air conditioning didn’t work. Publicized amenities like room service not available.

Plussat: The cleanliness and hospitality

Miinukset: The fight the broke out on our floor and no one came up to rectify it

Plussat: Everything was great

Plussat: I liked the room itself

Miinukset: I didn’t like all the stuff I had to do to book the room ..I couldn’t pay with cash and they are real expensive

Plussat:  the shuttle driver and lady at reception desk

Plussat: Good customer service

Miinukset: Everything was great

Plussat: the staff very nice and helpful

Plussat: The staff was professional and friendly. Cookie was good and a nice touch. Lobby was nice but a bit confusing. Location was great. I had better expectations for the room. It really didn't have that look. Just average. best western style.. wish it had a po

Miinukset: Room didn't give an inviting allure. Just average.

Plussat: Staff was nice shower felt wonderful!

Miinukset: Advertising city view no view fro t desk states no room had a view our original room had been giving away 1st room was dirty and 2nd room had dog hair in it. Very disappointed

Plussat: I Like That’s It Downtown And Close To Everything .

Miinukset: My Shower Had Footprints In It When I Had Just Checked In . Sheets Had A Stain On It . I Only Know Because I Check All Mattresses And Coverings When I Go To A Room . Just Not Satisified Fr

Plussat: Great location downtown, very clean rooms, very friendly staff

Miinukset: No vending machines on our floor, no late night room service options

Plussat: Very nice hotel in a great location

Plussat: Friendly staff, easy valet parking. Convenient to downtown and Windsor border crossing. Would stay again.

Plussat: The hotel was very close to everything. Restaurants, stadiums, music venues, Etc

Miinukset: $2 for a bottle of water is a little high.

Plussat: Great View

Plussat: I loved the location of the property. It’s right near the heart of downtown Detroit I was literally able to walk everywhere.

Miinukset: N/A

Plussat: My room toilet wouldent flush then I got change to a bigger room

Miinukset: The screen on the ac didnt work It just come on when it wanted but It had some good timing so I'm not really complaining

Plussat: Everything

Miinukset: Tubs can be better

Plussat: location

Miinukset: Pool, hot tub, exercise area not in operation. Does not say that on the web site. Planned on an evening in the pool. Asked for a wash cloth and towel three times took over hour to get. Car got blocked in because of football game parking in lot an ex

Miinukset: Very handy location

Plussat: Great checking process. Valet parking was speedy at getting our car. Location cant be any better.

Plussat: I liked that it was close to the venue I was going to and that the beds were comfortable along with a spacious clean room.

Miinukset: The fact that you had to valet park your car for a 30.80 charge to the room no matter if you wanted to or not as it was the only overnight parking for a 5 block area.

Plussat: The hotel is in a great location!!!! Like a 5 min walk to the Tiger Stadium, actually everything is very close by. The front desk were great. They were a pleasant to talk to and to help me have a safe and enjoyable weekend.

Miinukset: It is a bit costly!!!

Plussat: visiting Detroit downtown. But the downtown was empty of people. The staff at the hotel did not have any idea to go.

Miinukset: The area around the hotel was only a lof of asfalt

Plussat: Staff was very helpful, good recommendations. Room was very clean and cosy, we appreciated having the corner room with 2 windows.

Plussat: The location was great. The fact that there is a fridge and a microwave in your room made it a bit easier. There is a little fireplace in the lobby, which was nice. All in all, it was a very good stay

Plussat: The room was spacious and clean. I loved that they do things like the lavender essential oil next to the bed and an actual metal ice bucket.

Miinukset: Staff was not especially welcoming during check in but everyone working Valet parking was great.

Plussat: The location, the room was berry comfortable and inviting. The pool area was very nice. Staff is always kind.

Miinukset: The showerhead was horrible and the water didn't get hot.

Plussat: The hotel had a restaurant called 24 Grille on the first floor it was quite of a spirit.

Miinukset: For the hotel to be as large as it was it had a small gym and a small swimming pool.

Plussat: The lady that checked us in was extremely nice. She also checked us out the next afternoon. We really like the late check out. The room was very clean and very nice.

Plussat: Great restaurants . Great service.

Miinukset: The furnished are showing some wear.

Plussat: The view of the city.

Miinukset: N/A

Plussat: The atmosphere was perfect

Miinukset: The nice staff and all above

Plussat: I love that they allow dogs under 40 lbs free of charge and supply comfy dog beds upon request.

Plussat: From the vallet service to the manager the whole experience was exemplary!

Miinukset: The fact I could not stay longer!

Plussat: Bed was comfortable

Miinukset: The design of the floors was dark,halls narrow and turned many corners where bad people could hide. Need brkfst bar. Some live music. Not at all inviting

Plussat: Location and great staff

Miinukset: Nope

Plussat: Was promised a view first night we looked at another buolding and i had to argu and complain, to get a dif room the 2nd night was horrible agervating expierence and overpriced

Miinukset: Everything

Plussat: Room was great. We received complementary upgrade for my wife's birthday. Service staff in lobby bar was excellent.

Miinukset: 6 elevators but still had to wait for two elevators due to overcrowding. Had to "compete" with passengers from 1st floor spa / pool area and guests checking in on 2nd floor.

Plussat: The building has beautiful Architecture. The age fo the building is defied by the interior improvements, geourgeous, clean and comfortable. Of course the bed lives up to the excellent standards proclaimed.

Miinukset: Detroit

Plussat: Brand new, very nice style, efficient personnel, central location. Adviceable for a nice staying in Detroit

Plussat: Nice bedrooms,24 Grill restaurant along with nice and funny waiters.

Miinukset: Non!

Plussat: Such a gorgeous hotel. Everything was top notch, from the common areas to the rooms and it seems no expense was spared in creating this breathtaking hotel out of the main Detroit firehouse. The staff was welcoming, helpful and informative about the area. Detroit is a great city and the Foundation hotel is the place to stay.

Miinukset: The restaurant however was underwhelming. Again, the most amazing space, but our breakfast was just okay. And the coffee game needs to be stepped up.

Plussat: Clean and beautiful.

Miinukset: Nothing

Plussat: Ambiance was excellent and staff were so wonderful!

Miinukset: Our only complaint was the lighting in the room- was dark

Plussat: Staff was on point, restaurant was swanky and served great food, rooms were large, well appointed and comfortable.

Miinukset: Not a thing.

Plussat: The building is amazing and the hotel is super cool and trendy. The rooms are big and the location is great!

Plussat: The room was very clean

Miinukset: The restaurant is small but cute, couldn't smell any of the food. Breakfast was a little pricey an Bland

Plussat: Location

Miinukset: Nope all good

Plussat: The location was near a lot of events that was happening during my stay.

Miinukset: The hotel was under construction.

Plussat: Nothing

Miinukset: Hotel is under construction, should not be renting rooms

Plussat: Nice location within walking distance to arenas, recently updated room was clean and spacious, bed was very comfortable.

Miinukset: Hotel under construction, elevator door would not fully open on 9th floor (saw on both days of our stay). Very difficult to get an elevator down from the 12th floor on check out day even 2 hours before checkout time and the elevators are in desperate need of updating. Arrived 1 hour before normal check in and valet was already full. Price per night was high due to event in the area, considering the construction I would have opted to stay else where if made aware of the construction. Bathroom fan did not work.

Plussat: I like that it was a 10 minute walk to Ford Field.

Miinukset: The property is going under renovations right now. The bathroom didn’t have a light over the sink which I thought was odd. I should not have to pay for parking when I spent 400.00 a night to stay there. They jacked up the price for the Garth Brooks concert.

Plussat: Good location, very clean.

Miinukset: There was renovations going on but once you got in your room it was okay. There were no vending machines working had to walk to drug store for water. No water or towels in gym, no phones were working in rooms or hallways.

Miinukset: It was under construction and that wasn’t communicated with booking. Also poor parking. Extremely overpriced

Plussat: The property was conveniently located.

Miinukset: Under constructions so it wasn’t all that appealing to the eye, however that is understandable. What I didn’t understand is how the valet lost our keys so we stood there waiting for over a half hour for our car. The delay caused us to be 20min late for the dinner reservations we had to celebrate my boyfriends 40th bday. The other issue I had with the valet service was that you had to leave your car and go in to actually use the service. It was overall just a poor valet experience. Breakfast was also disappointing. When you expect breakfast but the food is all gone and you wait 15 but no one ever comes to refill it it’s a little irritating. We ended up having to leave and go out to eat.

Plussat: Location

Miinukset: The room was filled with drywall dust, one room was missing multiple light fixtures, towels were not available and bedding was missing for the the pullout and no comforters were provided for the beds. They ran out of valet parking spots and the room doors did not shut well unless you slammed it.

Plussat: Rooms were nice

Miinukset: Hotel is in process of getting remodeled. It is a mess! No pool and that was a disappointment and we were planning on using it. Staff was great and rooms were great. Just wish we would have known about the conditions of the hotel/pool

Plussat: Good location, convenient. Rooms were spacious and clean.

Miinukset: Vending machines were not working on any floor, had to walk to drug store to get water. Gym didn't have water or towels. There were no phones in the rooms or hallways, had to use cellphone to call front desk.

Plussat: Very little...

Miinukset: We checked in at 3:00 (some guests waited in the lobby for 2 hours before they could check in) with 5 people and immediately had to ask for a blanket and pillows for the pull out bed for our 5th person. After several reminders we were eventually told at midnight that there was no extra bedding. In the morning we attempted to call for towels since they only left 2. No one at the front desk would answer the phone, no housekeeping was found, so 3 members in our party dried themselves off with their pajamas. We were in a suite with 1 small garbage for the whole place. We were unable to stabilize the room temperature. It automatically went from air conditioning to high heat all night long. The hotel was under renovation. It took 15 minutes to get an elevator from the 16th floor. Their excuse was that they were changing ownership and renovating. I am not interested in hearing they overbooked and were not prepared for their guests. They reduced the price from $435 to $225 which is still way overpriced for guests without blankets, pillows, and towels!

Plussat: The comfort and cleanliness of the hotel as well as the convenience of the location.

Miinukset: I didn't have a coffee pot in my room, just the machine. I was charged for market food and I did not shop in the market. There was no toothpaste in the bathroom. The parking was horrible.

Plussat: Everything was clean staff was very nice

Miinukset: There was nothing I didn’t like

Plussat: Check in was easy and the attendant was very attentive, friendly, and kind.

Miinukset: Great place to stay

Plussat: The services where not all that great, i guess due the the covid 19 situation.

Miinukset: They kicked us out of the room because we didn’t make a payment by checkout time.

Plussat: The location

Miinukset: Poorly staffed the air conditioner In the room was not working and the manager Vera was disrespectful to the issues I presented that the room had not been cleaned properly and dusty i was not offered a housekeeper to make it right or a different room the issues were excused because of covid 19 I was told house keeping cleans every 3 days also I wasn’t offered anything to alleviate the heat in the room or compensation the next day I was offered a fan that I had to call down twice for I am extremely angry and would never stay there again they should close if covid is causing poor quality

Plussat: The cleanliness, the view, location, and the fact that it had a restaurant inside.

Miinukset: No

Plussat: Very clean and location is prime

Miinukset: Loved everything especially the staff very friendly

Plussat: Everything was nice

Miinukset: Pool closed due to covid 19

Plussat: Location

Plussat: Cleanliness

Plussat: Room was very nice!

Miinukset: Nothing

Plussat: Location was great

Miinukset: Parking was difficult. It was a lot of walking with carrying bags. Our room did not have lights in the bathroom

Plussat: Great location, staff and decor. Very clean

Miinukset: You van tell it's a covered office building. Air handling system was VERY loud in the room.

Plussat: The Aloft is a great hotel. Rooms are nice, although a bit dark and could use more lighting. Staff was extremely helpful and answered all questions. The bartenders at the WXYZ bar were great.

Miinukset: The hotel needs a restaurant or small place to eat. For being a wonderful downtown hotel, it is nice to get something to tag at the hotel.

Plussat: Colors in room and view.

Miinukset: Nice junior suite but definitely over priced, the phone did not work, room was very dusty

Plussat: Everything

Miinukset: Parking

Plussat: Lounge for gathering.

Miinukset: Coffee out

Plussat: Everything

Plussat: Great location. Staff were exceptionally nice. Loved my stay as brief as it was

Plussat: Walk to most of Detroit’s best attractions. Suites are comfortable and spacious. Amenities are minimal.

Miinukset: Price was quite high compared to past visits, could have stayed at the Book Cadillac for same price with premium rooms and amenities for the same price.

Plussat: Amazing location

Miinukset: No parking. Had to pay $30 for valet

Plussat: Great staff very clean and neat

Miinukset: No microwave in room had to go down four floors to use microwave we spent 1000 dollars on 3 night suit with horrible view

Plussat: Great location downtown. Historic building gives a special feel and decor celebrates its past.

Miinukset: Peeling paint and creepy, dimly lit hallways.

Plussat: The hotel has character, and is close to the riverwalk.

Miinukset: Heater didn't work in the room.

Plussat: Location

Miinukset: I could not change the thermostat temperature. Room stayed cold.

Plussat: The view and it was nice in the inside

Miinukset: Some of the employees were rude and I never even got the rooms. Poor experience ever I would have thought it would be different, because of the location.

Plussat: Space in the rooms was large, nice view, lots of parking, close to town

Miinukset: Tried to check in early and was refused which was fine but when we returned it took over an hour to check in as there was a concert in town. There was no foresight on the staffs part. River view room I would have expected a full size window not a small one at the side of the room

Plussat: Close to downtown and price.

Miinukset: Took over an hour to check in due to the staff being so slow. Took over a half an hour once at the desk being helped. It was very busy but the check in process was beyond ridiculous. The bathroom counter and sink were not clean. There was hair all over it

Plussat: Worst place I ever stayed

Miinukset: Locatuon

Plussat: The view by the water and customer service desk woman

Miinukset: My tv wasn't clear

Plussat: This hotel has a beautiful view. The staff is very friendly. It was a great peaceful stay.

Plussat: The hotel look nothing like the pictures. They had no clean towels or blankets available. Staff ruined. The heat did not work properly.

Miinukset: Update hotel

Plussat: Big comfortable bed. The view is great. The room is big.

Miinukset: Unfriendly staff except for daytime desk lady, no housekeeping, had to ask for towels which were old and torn,did not look clean,filthy bathroom floor, found dead bedbug, flipped mattress didn't find any,1 trash small trash can,1 cup coffee maker, 1 hanger,walls paper thin,if room next door having a good time sounds like they're in same room.

Plussat: Nothing.

Miinukset: We were moved to three different rooms. Each one we were sent to had various issues such as no bedding (down to the mattress) or had not been cleaned at all from the prior guest. The front desk associate was extremely unhelpful and unapologetic.

Plussat: The front desk manager was very nice and pleasant.

Miinukset: A lot of things very broken and out dated. The tv didn’t work, there was not other exits besides the main entrance to access my car or outside. Seem under staffed

Plussat: staff's good mood and attitude

Miinukset: it's a run down facility for the price - broken was basin etc

Plussat: The efficiency of staff (especially the lady at the reception who found for us how to go to the Henry Ford Museum at Dearborn by public transport). The excellent shuttle bus service offered to the hotel guests. The location, with the pleasant view of the river. Complimentary coffee and tea and evening wine.

Plussat: Whenever you called they were able to assist.

Plussat: The outstanding service of the staff.

Plussat: the hotel was great and the staff was wonderful and treated us like VIPs

Plussat: Staff were pleasant and very helpful.

Miinukset: Slightly more expensive than a normal 2 star motel.

Plussat: The female that always works when I come in is always smiling and happy. I don't know her name but she was working on the 24th and 25th in the morning/afternoon. always willing to help and has a great attitude

Miinukset: The place is clean and nice inside we love staying here

Plussat: Nothing

Miinukset: Seems like a lot of prostitution going on

Plussat: Very friendly staff, clean rooms, breakfast bar and of course the bar.

Plussat: I like everything I didn’t have the breakfast though lol I forgot

Miinukset: I like everything

Miinukset: They said free shuttle to bowl game but I had to pay for my own cab home. Cost me 25 bucks.

Plussat: No breakfast

Miinukset: Dirty and very loud at this location.

Plussat: The room was nice and clean. The bed was comfortable and very relaxing.

Miinukset: The location was a little much for me. Very busy area.

Plussat: Everything was great

Miinukset: COVID 19

Plussat: THE STAFF IS AMAZING HAD A LONG CONVERSATION WITH HOTEL EMPLOYEE AT THE FRONT DESK AND HE POINTED OUT ALL OF THE PLACES TO GO AND EAT BEFORE THE REDWINGS GAMES. EVERYONE SAYS GOOD AFTERNOON, FOOD FOR BREAKFAST WAS GOOD, AND ROOM WAS NICE AND CLE

Miinukset: NO

Plussat: This was the worse three nights I have ever had .the place was so noise could not get any sleep.

Miinukset: So noisy couldn't get any sleep or rest.

Plussat: The staff was friendly and as accommodating as possible. The location is great for going to Chene Park for a show. There is a Coney Island in the parking lot which is convenient.

Miinukset: The room was pretty small and we didn't get the King that we had reserved. The staff was willing to change our room but they had no Kings left.

Plussat: the front desk staff were very helpful and did more then needed to make my stay great especially shaun

Plussat: Front desk staff were pleasant and accommodating.

Miinukset: General condition of the hotel was poor....halls, elevator,etc. Work out facility was not available.

Plussat: The staff was pleasant. The location was great. The bed was very comfortable. We were surprised on the bed! The price was right in our budget for that particular wknd. Thank you!

Miinukset: We waited like a half hour for the shuttle so we were late for the concert. But once he picked us up he was very knowledgable and brought us right to the front ticket entrance. The was nice! The late night pizza place...I believe it was called Tamarack or something was absolutely a joke. They forgot our order. We called back 2 times after the order was placed and finally got pizza at 3:30 in the morning. Pretty sure the place was already closed for quite sometime. Anyway an experience it was. But I guess I would definitely stop recommmending that place to people. It was the worst pizza take out experience we have ever had!

Plussat: The Manager was very friendly.

Miinukset: The ice machine on our floor did not work

Plussat: I liked the location, nice and close to the centre (10 minute walk). Breakfast was o.k. considering it was free and for the price of the room ($70). Free parking is good. Rooms were clean & good bathrooms. Friendly staff, always helpful.

Miinukset: Corridors/communal areas seem a bit shabby, but fine really.

Plussat: The breakfast was good. The manager went out of his way to make our stay good.

Miinukset:

Plussat: No towels to wash it with and the room was dirty

Miinukset: Will never go back to their

Plussat: The room was was very small. The breakfast was less then a continental breakfast and the gentleman at the counter which I think may have been management said that it was an actual breakfast. (Very disappointed)

Miinukset: Also that same man said that they hold a $50 deposit on top of the room amount. Later I found out from another employee that he was not supposed to do that. I will never come back to this place. (motel) because that is what they should advertise this as!

Plussat: Location to the river front

Miinukset: arrived at the hotel and they did have the room I booked, which was a 2 queen suite for two adults and a toddler. They only had single beds. Ended up canceling and leaving. A family member took us in that lived 45 min from the hotel.

Plussat: Everything was great, no problems.

Miinukset: No

Plussat: Customer service

Miinukset: The cleanliness of the room

Miinukset: The walls are paper thin people in hall talking loud at 3am for over 2 hours off and on pissed me off i could not sleep and i paid --- for my one night stay smh

Miinukset: I wanted a refund and they wouldn't refund my money because I booked it through this site.

Plussat: Nothing it was very uncomfortable an ghetto

Miinukset: Everything the place has bed bugs

Plussat: Staff was friendly and accommodating.

Miinukset: Room was dirty. Environment was loud. Outdated. Smelled bad.

Plussat: Nothing

Miinukset: Upon checking in at 3pm I had to wait 10mins while the guy went to see if our room was ready. After finally getting in the room I realized I didn't have pillow cases, I asked the housekeeper and she gave me some. Then I discovered I was missing towels and a blanket I then had to go find someone and vs her telling me she'll bring them up she asked me to follow her and gave me the blanket and towels. Once my boyfriend arrived and tried to shower we discovered we had no soap. The layout is odd the windows are facing the hallway and the AC units are also in the hallway leaking which makes the carpet wet. I'll never stay here again.

Plussat: Rooms are not what the picture make it out to be and the hot tub are old and busted.

Plussat: None

Miinukset: The first room I had smells like cigarettes so I had the lady switch my room and that room tv did not work so my kids was not able to watch television before bed.

Plussat: The staff were very friendly

Plussat: The staff was pleasant when I decided to check out earlier.

Miinukset: Not clean. The outside and inside of the hotel are filthy. The entrance is so hidden I was afraid to get out at night or early morning. I checked out after the first night at 6:00 am.

Miinukset: More TV options no way to use input or source

Plussat: Nothing over rated for t hug e price

Miinukset: Room was so cold I tried to cut on the heat and the room was still cold

Plussat: The bed and tv

Miinukset: Yes I had to pay 70 dollars extra for the stay 50 for incidents and 20 for valet parking when I self park my car myself the hotel was very old it didn’t have any updates also the staff not very helpful let me tell you the room didn’t have a

Plussat: Would come again

Miinukset: Everything

Miinukset: The hotel was under construction, missing several necessities. Only one elevator, restaurant closed down.

Plussat: Location

Miinukset: Yes, their is a few things. I was disappointed about. No ice available, the room was supposed to be renovated. The the bathroom was horrible to be renovated. The tub was peeling and the ceiling in bathroom starting to mold from water damage. The paint job

Miinukset: Ceiling leak in shower

Plussat: Valet was great

Miinukset: Renovations

Plussat: Location is good. Was very clean. New tasteful wallpaper, carpeting and renovated bathroom. Parking overnight /valet at $20 is reasonable.

Miinukset: Walls are thin. No soundproofing. Heard EVERYTHING. Plastic cups are not indicative of 3.5 rating. Anxious to see end result of renovation. Furniture is dated.

Plussat: The view

Miinukset: Parking and construction

Plussat: Location.

Miinukset: Did not get the room we reserved, no ice in the morning, waited over an hour to check in.

Plussat: Hotel employee at the front desk made the hour wait to check in manageable.

Miinukset: One hour wait to check in. No box of kleenex in the room. The king room needed updating.