The Empress Hotel

Some members of the staff went out of their way to be helpful, others seemed to regard guests as a neccessary inconveniance they were required to put up with.

My room, I have been in larger broom closets, some with better views. The old facility is more than a bit down at the heels and in need of significant repair and care.

The atmosphere of the hotel is very good, especially the bar area. Staff were friendly and helpful with queries and local information.

The charge for use of the internet is not fair in modern times; this should be a free open service which would attract more custom. The rooms are clean but small and the external windows were sealed shut.

Attitude of some staff at checkout