The Alex

Reception team were very friendly and helpful

Some seriously rude staff who don't know the meaning of hospitality, manners or customer care. Woken up by accommodation staff banging doors incessantly both mornings and an awful breakfast experience due to staff both mornings of our stay. Not the luxury experience I paid for.

Breakfast room service

Crib the provided us was stained and in terrible shape. They did replace it after we called. There are no hooks in the bathroom to hang towels, no robes or slippers, and only instant coffee and black team(no decaf tea) in your room. They also don’t have a doorman When we called downstairs to request help with our bags upon check out we were told they were too busy and wouldn’t be available for “a while” so we did it our selves. However when we showed up downstairs there was a porter hanging around who didn’t didn’t help with the door while we were carrying 6 bags between two of us and a baby. For a four star place it really lacks some basic amenities which is disappointing.