Hampton Inn & Suites Atlanta/Duluth/Gwinnett

Excuses galore

Location was perfect

We WAY overpaid for this hotel. Checked in and on the elevator to my room another guest says this is her third try getting checked into a room. The first two she was assigned already had guests she walked in on! Then housekeeping stopped the elevator from 3-4 with their cart. When I got to my room the door was wide open. The front desk said housekeeping must have left in a hurry. Tried to watch tv but the screen was messed up. Later I opened the closet and a roach was on the wall then my husband found a spider on his suitcase. The next morning housekeeping walked into our room at 10:30 even though checkout wasn't till noon! This was one of the worst experiences I've ever had at a hotel. The front desk said housekeeping didn't have access to a list of who hadn't checked out so its normal everywhere to have them walk in in the morning. When I mentioned the roach and spiders, I was told its summer in Georgia so bugs come inside like that made it ok!!! Horrified at how much we spent on this hotel.

All rooms very clean. New, comfy mattresses, sheets, and bedcovers in our double suite but we thought it a bit strange that the pillows were obviously much older and probably salvaged from the old bedding. The size of the bedroom and its transitional decor was better than expected for the price. Living room not as well decorated (green carpet, retro-ish burgundy chair/sofa upholstery) but still clean and comfy enough. The balcony overlooking the small pool area was a nice bonus - though it also overlooks the parking lot, which was fine since we liked being able to keep an eye on the car we rented. Well-appointed and decorated contemporary kitchen, separated, with full size fridge/freezer. Not many TV channels but free wifi was great!

Somewhat long distance from sights and attractions but still great value.