Duluth hotellia

Plussat: This property is awesome. I was sceptic cos it was in Duluth so I thought it would be far from everywhere downtown but nope. I was just 25 mins away from downtown and very close to other touristic areas. I stayed just for 2 nights and I enjoyed everything about the place. It’s so neat and the rooms are big and well fashioned. It’s close to the interstate which makes everything easier plus they have good restaurants close to the property, you can even walk to the restaurant. Will be booking next time I’m in Atlanta.

Miinukset: I loved everything!!! Was worth the money

Plussat: Updated room and bed

Miinukset: Price was high for breakfast, thought this was included in my booking , room was small but was not to much a factor

Plussat: The room was spacious and inviting and at a fabulous price! Would recommend your hotel to anyone!

Miinukset: Nothing

Plussat: Loved most Glass door instead of a curtain Room exactly met expectations Hotel has washer and dryer . Huge benefit for me this trip

Miinukset: Concessions are unreasonably high. Higher than 4-5 star hotels in Chicago.

Plussat: I loved the location; the area is beautiful; loved the staff. Two nice restaurants at the foot of the hill. Parking is free and plentiful

Miinukset: I didn't like that I had booked a room with a King sized bed. When I got to my room it was two twin sized bed pushed together. The only thing that saved us was the sofa bed, which was very uncomfortable. I didn't like that there was no complimentary breakfast

Plussat: The housekeepers were very polite. The ladies at the bistro were polite and professional. I will be back in the future.

Miinukset: The room did not have a bathtub, but otherwise it was clean and nice.

Plussat: Everything good,only the air condition makes noise all night that why we can sleep good

Plussat: I stay there due to me living out of state and I had to have surgical procedure done. All I can remember and I couldn’t see any face because of me being in so much pain. My husband was helping in the door. I heard a sweet voice asked me if I was ok and I shook my head no. Then she asked if I needed a wheel chair and my said do you have one they yes they told him to sit me down. All I remember was getting help into the wheel chair and to my room. I thought was the nicest and concerned thing ever. When we checked out I took to the manager on duty and told her she said she would make sure she tell them. I wish I could remember seeing them their faces so I can thank them myself.

Miinukset: There was nothing about this place I didn’t like

Plussat: Free breakfast!

Miinukset: N/A

Plussat: The rooms are very spacious and retro.

Miinukset: There's nothing I didn't like.

Plussat: Room was nice and big, very clean and quiet. I would definitely stay here again.

Plussat: Room was clean and comfortable.

Miinukset: Wifi wouldn't connect at all & no free breakefast - or could find it. Only pay café.

Plussat: I loved the location and the hotel was spacious. Loved the privacy areas in the lobby!! Breakfast was wonderful as usual!

Miinukset: We always book the Embassy because of the 2 bedroom suites. I missed the extra room in our room.

Plussat: Property was very clean and staff were extremely accommodating.

Plussat: Very nice hotel. The room was clean and comfortable. We especially enjoyed the complimentary drinks and breakfast with made to order omelets was a nice touch!

Miinukset: We were charged by mistake for someone else's room service meal. Hotel is in process of refunding money.

Plussat: Great hotel! Great breakfast!

Plussat: Staff was awesome and excellent customer service. Appreciated the cocktail hour.

Miinukset: There were no lemons/lime on display for tea.

Plussat: Clean and the easy check in.

Miinukset: Breakfast clean up staff. One person out of all was somewhat rude and walking over guest.

Plussat: Loved the breakfast and happy hour

Miinukset: Not confirming my reservation by phone when I called a week prior because they were too busy.

Plussat: Nothing

Miinukset: I was over charge

Plussat: I liked everything about the Embassy hotel. The rooms and the guest lobby for hanging out and just enjoying the place.

Miinukset: Too many people :-). So many people like the Embassy as well. I would have like a clothes hook on the back of the bathroom door.

Plussat: The atmosphere was great breakfast was great .

Miinukset: Had to change rooms at midnight AC not working after having to call desk twice. Slow service at bar at night

Plussat: Hotel was clean and had necessary amenities we needed.

Miinukset: Upgrade for breakfast and drinks were not as promised. Drinks were limited and were same for everyone. Breakfast upgrade was not as promised either. Same for all other guests The upgrade charge didn’t deliver anything for the charge. I will not do that again

Plussat: The omelets were Hot, everything else was luke warm to COLD

Plussat: Nothing

Miinukset: Not sure what's in the room but caused us to scratch a lot . We could not stay at the room

Plussat: Convenient location, cleanliness

Plussat: the room was really nice and had alot more than what we thought it would and front desk people were really nice and close to everything including the highway and where we had to go when there

Miinukset: internet was to slow to get on any of my apps, shower pressure could have been better and stayed hotter and no hair blow dryer

Plussat: Everything is top notch. Very clean and comfortable. Close to dining and shopping.

Miinukset: The bed was a little too firm. Nothing else bad at all.

Plussat: Location

Miinukset: Parking. Had to park on the curb at night

Plussat: Everything was great

Plussat: The staff team working the front desk both for check in and check out did an excellent job making us ladies feel right at home. They were extremely friendly.

Miinukset: The shuttle driver wasn’t very friendly and didn’t even put the stool out or help an elderly crippled lady.

Plussat: Great breakfast!

Miinukset: This place was exceptional! No need to change a thing...

Plussat: The bed and bedding were nice. The staff was very friendly. The breakfast was good and had plenty of options. The location was good for what we were there for. Overall, it was a great stay for a good price.

Miinukset: The hair dryer in my room was broken so I couldn't use it. But I informed the staff and I'm sure it's been remedied. I wish the check in time was a bit earlier, but considering the check out time was a bit later, it's a good trade off.

Plussat: The staff is Amazing. Free breakfast with mimosas! I will stay again.

Plussat: Cleanliness

Miinukset: Some type of loose metal in the shower.

Miinukset: Charged for night stay up arrival there was no rooms and was turned away .

Plussat: Everyone at the hotel was very nice! Upon checking out the front desk gentlemen said good bye Mr. Clarke. I was super surprised that he knew my last name.

Miinukset: Nothing. Everything was great!

Plussat: Food was awesome

Miinukset: Had a great stay no complaints

Plussat: Everything

Miinukset: everything was nice nothing to not like

Plussat: Location, fitness room, and pool, plus a decent breakfast bar.

Miinukset: I had to wait (only 15 0r 20 minutes,) for my room to be ready. This may not be a big deal, but 3:00 p.m. is a late check-in time, and I have paid for that time in 5 days advance. When I've been on the road for hours, I would like to go to my room.

Plussat: Bed is good

Plussat: Great breakfast and bed was really comfortable. Great location.

Plussat: Very polite staff and concerned about your stay there

Plussat: The staff was courteous and attentive to our needs.

Miinukset: The hotel was well kept and staff was great.

Plussat: Location, cost

Miinukset: Noise everywhere. AC extremely loud, even next door neighbors AC was loud. Neighbors were loud their children were loud finally stopped around 2 AM

Plussat: I loved everything about my stay. Bed was super comfy, room was comfy, it was nice and quiet, the facility was clean inside and out. The staff was awesome.

Miinukset: I didn't like the fact that my stay was only for a couple of days. Wish it were longer

Plussat: Nice breakfast

Miinukset: nothing

Plussat: Very clean and staff was helpful

Miinukset: I liked everything about it, great place!

Miinukset: Air conditioner didn’t work in the room

Plussat: The manager was amazing!!

Plussat: everyone and everything in the hotel was nice.... the staff was very welcoming!!!

Miinukset: I was charged a no show fee so for not showing up after I specified that I was in a terrible car accident and would be showing up later than expected.

Plussat: The hotel was quite clean and comfortable. The beds were sturdy and neatly made. Bathroom was roomy and well equipped with Neutrogena products

Miinukset: The wifi was quite slower than expected.

Plussat: Location, staff, amenities

Miinukset: Expensive breakfast No bathroom exhaust fan

Plussat: Breakfast was great

Miinukset: Key is hard to use

Plussat: Clean, quiet, comfortable.

Miinukset: The person checking me in was not overly friendly. She also did not explain about breakfast, etc. without me asking. Would have loved a little warmer welcome!

Plussat: Clean comfy

Plussat: My meal was hot and good. I just wish was included in my stay.

Miinukset: I had to pay for my breakfast.

Plussat: The staff was great - very friendly and very responsive to any needs. Check in was easy and exactly as expected. The room was perfect.

Miinukset: There were some charges on the credit card that had to be taken care of and they were for the most part. There is still a $5 charge for something in the pantry or water that I did not do but I guess that is just what they did. The front desk said they will remove it - as helpful as they were, I expect it to be removed. They put 2 bottles of water in the room and attached to them is a printed flyer to please enjoy them and you will only have a $5 charge added to your bill. We had our own drinks so we did not bother them. Personally, I think doing that is rather tacky. Either do not put the water there or do not charge for it - it's water. Heck, they had free lemon water in the lobby so what is the point of 2 bottles of water?

Plussat: Guests laundry, breakfast options and rooms

Miinukset: Overall very good..was close to my relative home and thus very useful location wise..facilities like guests laundry was very helpful for us.

Plussat: Cleaning staff was extremely polite and professional.

Miinukset: Restroom off of the lobby badly needs some deodorizer. Also, the toilet in room 224 would run but I would take off the top and fix it never reported it. I thought I would get a local paper or Wall Street Journal in addition to the USA Today.

Plussat: The location, the price, the cleanliness and the convenience. It was in the perfect spot and no more than5-15 minutes away from everything we wanted and everywhere we needed to go. Definitely a winner in my book. I’d stay here again!

Miinukset: Finding the entrance was a small setback for about 2 minutes; but that’s only due to construction and renovations to the area, so nothing major.

Plussat: Nice but did not like the construction site

Miinukset: All the construction going on

Plussat: Breakfast was not that good standard dried out scrambled eggs

Plussat: The hotel was welcoming, clean and quiet. I did not use the gym; however looked adequate for a regular user. Nice lobby. As a single traveler, I felt safe.

Miinukset: The beds were a little high. Not a problem if you are average height. I’m 5’1”!

Miinukset: The front desk agents reynold and Dawani were liars. Also Dawanni didn't know what she was doing at all. She swiped my card 4 times. Made my card lock and then tried to reswipe it and my payment declined. It was a horrible experience

Plussat: Beds were very comfortable. Rooms were very clean.

Miinukset: For one night’s stay I can’t think of anything bad to say.

Plussat: The floors were not carpet which I enjoyed they were lament/hardwood. Everything was new and nice. No weird smell. Love that they do not charge extra for dogs

Miinukset: Unfortunately they put all the customers traveling with dogs right next to each other which created a very noisy hallway. Our dog does not bark but the other dogs did so it was somewhat of a restless night sleep. Now I have learned to not be near other do

Plussat: Clean, updated hotel with friendly staff and excellent manager.

Miinukset: No

Plussat: Nothing

Miinukset: There is bed bug.... The bug bites me and my sister-in-law. This is terrible experience for our family.

Plussat: I appreciated being on the first floor,so it was easier to take my dog out.I also enjoyed breakfast in the morning.

Miinukset: The only problem I had was the beds were too high...I had to use a step stool to get into bed.other than that everything was wonderful.

Plussat: The beds were very comfortable and a good breakfast.

Plussat: Everything!!!

Miinukset: Nothing!

Plussat: This is a great location. Peaceful

Miinukset: Hot in the hallways

Plussat: Clean, friendly and very comfortable

Miinukset: Loved all

Plussat: I love your pillows. I wish I could purchase them

Plussat: Only think negative is the eggs were cold

Miinukset: I really don't have any complaints

Plussat: Breakfast was great!

Miinukset: Hotel front desk staff was very rude.

Plussat: Yes just right soft n snuggly room was freshly clean.Good AC and hot water.

Miinukset: No dislike score a 10

Plussat: The bed was cozy. The staff were very friendly. Great parking. Great free breakfast. We stayed here for a conference so there were A LOT of teenagers staying here as well and the staff handled it beautifully. Loved the 24-7 coffee station. A must!!

Miinukset: Pool towels always need to be bigger but that seems to be consistent with all hotels. We stayed in a suite with a small kitchen and there was no silverware. I don’t blame them though people probably steal those things unfortunately or they get accidentally thrown away. No biggie. They directed us to the Suite shop to get some plastic utensils.

Plussat: Very comfortable beds. Good supply of towels and wash cloths on arrival.

Miinukset: No microwave and needed another comfortable chair; only 1 and there were two of us.

Plussat: Location

Miinukset: I stay at Hampton Inn's across the country for my job, and am always so satisfied with them. I booked this one for a family vacation, and what a disappointment. This particular Hampton falls short of all the others I've stayed at in every way. The staff are not welcoming. Cold is how I would describe it. This location doesn't offer fresh baked cookies and flavored eaters like everyone I've been too. There is no hot tub. They are out of everything at the front desk. Breakfast is not replenished when something runs out. The guy who serves it seems angry each morning. Anytime you go to the front desk they are not there. Cigarette ashes all over outside front entrance. I will not book again at this location. Very disappointing.

Miinukset: I woke up to ants on the air conditioning unit.

Plussat: The beds were extremely comfortable, the rooms were modern and clean, and the breakfast plentiful.

Miinukset: Unfortunately the pool was broken during our stay.

Plussat: Extremely clean and the facility was modern and up to date,

Miinukset: N/A

Plussat: The rooms are spacious and comfortable. The banana bread at breakfast was delicious.

Miinukset: The breakfast could use a little better variety. The scrambled eggs were cold.

Plussat: Everything. Great staff. Nice beds. Nice walking trail behind hotel.

Miinukset: Bathroom a little small.

Plussat: The location and cleanliness of the facility was great.

Miinukset: There weren't any complaints.

Plussat: The staff was pleasant and accommodating

Miinukset: Yes, the pool needs to be updated. Around the whole pool is cracked. It looks like a bad paint job to make it look better so no one would pay attention to the cracks. If a child was in the water and a crack fell in anyone could swallow and be hurt.

Plussat: This is our second stay here, and when we come to visit again, we will stay here. The rooms are huge, the staff was amazing, and breakfast was real and not freeze dried!

Miinukset: It is on the pricey side, but as are all decent hotels in the Atlanta area, and you get what you pay for.

Plussat: I forgot to get his name but the front desk personnel was very friendly and courteous

Plussat: Staff was very helpful when I needed them.

Miinukset: Overall stay was ok. Room could have been cleaner. Area by air conditioning was dirty. Room was warm and smelled like mold until air was turned all the way down.

Plussat: Breakfast was excellent

Miinukset: The $75 pet fee should be disclosed up front during booking, not on arrival.

Plussat: They met with my expectations

Miinukset: A toaster oven would have been helpful

Plussat: It was very clean and welcoming! Perfect location in John’s Creek with many restaurants, shopping and walking trails close by. Beds were very comfortable, including the hideaway that our 5th person slept on. Breakfast was plentiful and fresh with great options for everyone.

Plussat: It was fairly clean

Miinukset: The accommodation the bouncy bed, the tight spaces and the rate of the hotel

Plussat: Room was clean. Bed was comfortable. They had a computer that we could use.

Miinukset: Breakfast was not included with our stay.

Plussat: When we checked in it was nothing like I imagine, it was so much better. Huge lobby, staff was wonderful. We had double room WOW. Clean, spacious and great. My 1st time staying, I would definitely go back to that location.

Miinukset: One night of our stay one of the pools was filthy, other then that no complaints.

Plussat: Room was nice......

Miinukset: Found a dirty glass in cabinet around the rim of glass

Plussat: The staff at the front desk, restaurant, bar, room service, office, were polite, friendly, well informed and treated us like family. The room was great. The hotel was very clean, the parking lot was well lit. The landscaping was beautiful. Breakfast was 2 levels above a similarly priced hotel in food quality, selection, dishes/silverware and a wait staff to get more water or coffee. Happy hour was a great touch too We had a thoroughly positive experience at Sonesta ES Duluth Georgia We'll see you again

Miinukset: Nothing really

Plussat: The ES Suites room layout was good

Miinukset: THE SONESTA ES SUITE WE HAD (ROOM 627) HAD A HORRIBLE SMELL, IT WAS INFESTED WITH A VARIETY OF ROACHES. I CALLED FRONT DESK ABOUT IT, THEY SAID SOMEONE WOULD COME UO AND SPRAY, BUT NOBODY CAME. THE NEXT DAY I WEND DOWNSTAIRS IN PERSON AND STILL NOBODY CAME. WE HAD TO GO TO WALMART TO BUY A BIG CAN OF RAID TO SPRAY OUT THE ROOM. I SRAYED ROACHES ON THE COUNTER TOP, THE TABLE, THE FLOOR, IN THE SINK, IN THE BATHROOM, ON THE WALLS IN TGE BEDROOM....IT WAS THE NASTIEST EXPERIENCE OF MY LIFE!!!! AFTER COMPLAINING AGAIN, 3 DAYS LATER HOUSEKEEPING FINALLY CAME IN TO "CLEAN"...IT WAS CLEAR THAT ALL THEY DID WAS EMPTY THE BATHROOM TRASH AND REPLENISH THE TOWELS BECAUSE ALL THE DEAD ROACHES WERE STILL RIGHT THERE ON THE KITCHEN AND ENTRYWAY FLOOR AND ON THE COUNTER AND WALLS!!!! WE WERE THERE FOR 6 NASTY DAYS IN AN UNHEALTHY ENVIRONMENT WITH OUR CHILDREN. THIS WAS BEYOND ACCEPTABLE AND NOTHING WAS DONE ABOUT THE PROBLEM....CLEARLY THEIR "HOUSEKEEPING " IS A GIGANTIC JOKE!!!! NO TYPE OF REMEDIATION OR COMPENSATION WAS DONE!!!! THIS EXPERIENCE WAS BEYOND DISGUSTING. I'VE HAD A CLEANER AND LESS BUG INFESTED TIME CAMPING!!!! DEFINITELY A NO GO AND -200 STARS IN OUR BOOKS!!!

Plussat: Breakfast was excellent

Miinukset: Had to get battery replaced in the door after several re-key attempts. This caused me to not be able to shower and be late to my son’s baseball game that I was in town for. This was very frustrating but it happens.

Plussat: Rooms were nice pool was nice hotel was in a good location near stores and restaurants breakfast was nice overall great hotel

Miinukset: We were charged more than we booked on booking.com

Plussat: The size of the rooms were great. I had a problem with my TV not working, but it was quickly resolved. Bed was very comfortable and clean. Towel rack was broken, but water was always hot. Jacuzzi was my only problem. It wasn't clean so I didn't take advantage of the pool area. Morning breakfast was good just all the meat variety was Pork based. My server Laurant was excellent. Staff were friendly, gracious, and knowledgeable. Overall customer service was great. When you walk into the Hotel the the most inviting small greats you. That was a plus. Overall experience was excellent. I will make this my Hotel of choice when I'm in the Atlanta area again.

Plussat: The Breakfast, Love it and the Staff was awesome!

Miinukset: Room was dirty the sheets has blood stains

Plussat: The look of the building. That is the only thing that I liked about this place. Couldn't take my card for pre authorization upfront because my "name" was on the card. My first and last name are followed by LLC on my card because I'm a business owner... yes I'm serious. Also had i.d. to give them with it but still couldn't accept my card.....

Miinukset: The look of the building. That is the only thing that I liked about this place. Couldn't take my card for pre authorization upfront because my "name" was on the card. My first and last name are followed by LLC on my card because I'm a business owner... yes I'm serious. Also had i.d. to give them with it but still couldn't accept my card.....

Plussat: Great staff late at night at front desk. AWESOME breakfast.

Miinukset: None

Plussat: The nice gentleman bellhop who apologized for the horrific experience he witnessed by the hotel representative towards me.

Miinukset: problems w/ desk. did not get room reserved. credit card was charged for incidentals/deposit & Have not been credited back. verbally assaulted by employee and extorted for cash to get my belongings. Manager was not available! Manager still unavailable!

Plussat: Room color base made you feel at home, beds were very comfortable and the Fruits were fresh

Miinukset: Room keys stop working had to go to front desk several times to get new key

Plussat: While this is no Four Seasons, the suites were large and comfortable with well equipped kitchens. All the staff we interacted with were extremely helpful and friendly. For what it is, I find it hard to fault this hotel.

Plussat: Staff

Miinukset: Nothing

Plussat: It has everything we needed for one night stay and wanted stay longer but we had another booking. Kitchen was more then great.

Miinukset: Nothing

Miinukset: Very clean and comfortable

Plussat: The room was spacious and comfortable. Also it was well equipped and furnished

Miinukset: They did not change our bed coverings nor made up the bed nor brought new towels to the room. Little noisy from mechanic shop next door and someone upstair in hotel room was running around

Plussat: Comfortable and the room was pretty

Miinukset: They charge an extra $25 just in case you get snacks. I still haven’t gotten $21 of that back yet.

Plussat: Great location, we always get a great room,staff is always very nice.

Miinukset: Na

Plussat: I love the Comforts of the room the Privacy you have do friendly staff the only problem I had was the bathroom but other than that I will say there again

Miinukset: I didn't like the fact that the bathroom was not clean like it should have been

Plussat: Everything

Miinukset: There wasn't anything that I didn't like

Plussat: Location and room looks refreshed

Miinukset: Ice maker

Plussat: I liked everything about this property, especially the courtesy of the staff and the comfort of the room.

Miinukset: N/A

Plussat: The hotel  furnitures were great. The staff were very professional and understanding. The hotel was also very clean.

Miinukset: None.

Miinukset: The layout of this property is horrible

Plussat: How clean the facilities were. The staff was quick and efficient and my room was real neat and comfy. The hotel was well situated close to all restaurants and shopping areas

Plussat: Location and pricing

Miinukset: N/A

Plussat: Location

Miinukset: Room was not cleaned.

Plussat: Beds are comfortable

Miinukset: Nothing

Plussat: Cleanliness

Miinukset: Over all great

Plussat: Pleasant and clean

Plussat: Every part of my stay was extremely pleasant. Staff was super nice. Hotel was great, room was extremely clean and comfortable. Totally recommend this hotel! Will stay here on my visit to the area next year!

Miinukset: Mattress was to soft

Plussat: Loved the updated rooms and the balcony over looking the pool and courtyard.

Plussat: Everything was great

Miinukset: Sheets had a few strings of hair on them

Plussat: Front desk and manager were great

Miinukset: The maid didn't refill the shampoo and body wash in the showers and being there a week you go through the stuff

Plussat: Friendly staff

Plussat: Location..nice staff

Plussat: Wasn’t to expensive and it was clean too

Plussat: A+++++++++

Miinukset: N/a

Plussat: Best Western Gwinnett Center was great. The fellow at check in was so friendly and offered us advice on restaurants in the area. Room was very clean and the only problem is that the door latch on the closet was faulty and difficult to keep closed.

Miinukset: Not a thing We Will be back!

Plussat: hotel staff and location

Miinukset: no

Plussat: Its location. The breakfast was very good.

Plussat: Friendly staff, free breakfast, clean exercise room

Miinukset: desk chair uncomfortable in room. Height of chair could not be adjusted.

Plussat: Very clean all around. Like the location to travel to Buckhead & all Korean restaurants. We liked staying here so much, we came again when we had to be in Buckhead area. It is the middle of a large Korean community.

Plussat: The staff was so nice, room very clean, breakfast was perfect!!!

Plussat: Hotel employee went out of his way to help me when I arrived late at night and too tired to think straight

Plussat: Everything about the stay was suburb.

Miinukset: No

Plussat: The front desk staff was super friendly And accommodating.

Miinukset: I was a little nervous showering, the tub was slick and could use additional safety. Also, had to get out of shower to get towel because there was nowhere near to place towel

Plussat: The bathroom was clean and big

Miinukset: The tv program selection the room itself for the price was small. The breakfast the first day was not very good ran out of food and the pool was very small with the rules of no jumping or playing what are u supposed to do in the pool just stand there??

Plussat: Size of room was good.

Miinukset: Tv didn't work, no wifi, no cable. I was moved to another room and the toilet didn't flush. The room smelled like smoke. The fire alarm went off early in the morning which wasn't good; it was a test. Could have told us. Other guest children were loud.

Plussat: The availability to connect Netflix to the TV

Miinukset: I enjoyed my experience

Plussat:

Miinukset: I reserved a king bed but ended up in a room with two queen beds.

Plussat: Everything was great

Plussat: Location was good, staff friendly and rooms mostly clean. A/C worked very well in the room and the beds were soft enough.

Miinukset: One towel had someone else’s hair on it. And some of the breakfast items were a little cold.

Plussat: Not fond of the breakfast. after the first day, we went off premise to eat breakfast.

Miinukset: The waffles were very thick.. The fruit (Melon)was obviously from a jar. There was wasn't a selection of fresh fruit.

Plussat: Great staff, the 2nd shift front desk Chelsea went above and beyond to fulfill my reservation request. She will make me come back at this location. All staff very helpful Only thing I would comment is no one was present at the breakfast - no attendant - would be helpful if one present!

Miinukset: Move the toilet paper holders over so the toilet paper doesn't fall off everytime you use the washroom

Plussat: It was a good location for me and the breakfast was nice.

Miinukset: The room smelled a bit and the pool was too small to swim in.

Miinukset: We're unable to sleep due to the very noisy elevators next to our room. It was a room for hearing impaired.

Miinukset: room didn't look clean. pillow cases looked like they had not been changed. outdated. bathroom had unfixed damage.

Plussat: The breakfast

Miinukset: The room location When you look out the window their is a tree right view.

Plussat: The location, the bed was very comfortable, the staff was friendly, check in and out was easy.

Miinukset: The room had a smell... possibly from someone smoking... the room didn't get as cool as I would have liked even with it set to 60°.

Plussat: Very clean

Miinukset: No slippers

Plussat: The location was great and they had a very nice breakfast.

Plussat: Location is perfect, close to anything especially to hwy 85. Staff is friendly and accommodating. January is extremely helpful, she's very pleasant to deal with.

Miinukset: Breakfast needs improvement. Hotel is clean but It's time for new touch, bathrooms needs renovation.

Plussat: We loved the bed!! So much so that I went to Kohl’s and purchased a “cloud”mattress pad that felt like it. The breakfast was great. The stag worked very hard to keep items out fresh & hot and to keep everything neat & clean

Miinukset: The coffepot outlet in our room did not work even after using the reset button. So I moved the pot to the bathroom. Loved the Puck coffee but needed more creamer packets!

Plussat: the breakfast was very good but you need change up on the bacon. The location was awesome.

Miinukset: My closet was locked in room 505. there was nowhere to hang our clothes.

Plussat: Everything was excellent

Plussat: I've been received at about 4:00 pm by two nice ladies sorry I don't remember their names I only know one of them is from FORT- LAUDERDALE ,Fl and I really love the location.

Miinukset: clean up a little bit, like bath tub.

Plussat: Staff was friendly and efficient. The hotel honored the same price for the extra day that I had to stay due to my fathers passing. Everyone was very helpful, would highly recommend.

Miinukset: N/A

Plussat: Decent breakfast (yet on one morning they were out of grits). Overall, a pleasant welcoming facility in a nice neighborhood.

Miinukset: Bed was sagging in outer spot. Bugs in the sofa bit me and my guest on our legs and our lower back. Jacuzzi was at right temperature but it could use a make over because there were many (around 10) large (3-6 inch) spots where paint had come off. Carpet in room was very dirty because every time I walked from the bathroom into the room and back to the shower (tried this several times), my feet got dirty enough so leave dirt stain in the shower and had to be rinsed off.

Plussat: Helpful friendly staff and location

Miinukset: Two queen bed options would be nice

Plussat: clean

Miinukset: Couldn't change the temperature

Plussat: I was well r

Miinukset: The hot tub was a filthy mess. The water was green with a film all over the top of it. I wasn’t able to get in and enjoy it.

Plussat: Cleanliness

Miinukset: Congested,VERY SLOW ELEVATORS. Busy weekend..several family reunions

Plussat: The Hotel was very nice the staff was great.

Miinukset: They only had one elevator working

Plussat: Went for my Best Friend Birthday we had everything around us food place to shop a little traffic but to be expected we could walk if need be had an great time

Miinukset: No breakfast included

Plussat: The hotel was nice, comfortable bed, decent food.

Miinukset: My booking price was $206 for 2 nights which is pricey for no nicer than the room is but it was fine. However the lady at the front desk neglected to tell me that there was going to be a $50 deposit. I WAS NOT not told what I was being charged for and how much it was, I was not given a receipt or asked to sign for anything when she swiped my card. So we were short $50 for things to do on our trip. Also, when I booked the hotel booking.com stated that breakfast was included(which was the reason I picked this hotel vs a different one) however when we got to the hotel they said it was $11 or so for each person each morning. The woman did however give us two ticket for one free breakfast. This trip was to celebrate mine and my boyfriends one year anniversary and it was almost ruined by being charged the extra $50.

Miinukset: I paid for a specific room and they give me a lower price room, but they still keep all my money. I didnt have any chance since I got there very late. Wont go back there and wont recomend to anyone that hotel chain

Plussat: The room was comfortable and clean.

Miinukset: The AC thermostat goes down to 65, but it never got cooler than 71, but that was still fine. There were several very large family reunion groups everywhere in the hotel that were being loud and making it difficult to walk through lobby and park.

Plussat: Nothing

Miinukset: First room we were given was dirty. The second room had no a/c. The temp was 85 degrees all night. We were told that someone was on the way to fix it and they never came.

Plussat: Friendly staff

Miinukset: Saw roaches in the room after midnight. Very disturbing, disgusting, and very disappointing. This was my third stay at Sonesta but it may be my last as well. On Thursday morning the elevators were very unkempt

Plussat: It was in close proximity to my Event.. The Hotel itself was nice...bed was comfortable..pretty much offered what I was looking for... staff was nice

Miinukset: Arrived on Friday..room was clean opposed to stains in the carpet...When I left Saturday morning and arrived back at 11pm.. my room had not been serviced.. Dirty towels etc..Maids did not speak any English.. couldn't communicate..

Plussat: This hotel was amazing beyond all of our expectations. The hotel was beautiful, room comfortable, and so spacious. The staff was more than welcoming and made for an amazing experience.

Miinukset: Later pool hours even though it makes sense to end them at 10.

Plussat: Location was great. Friendly staff. Room very clean and beds were comfortable. Complimentary breakfast had a variety of items (eggs, waffles, cereals, grits,etc).

Plussat: Location was great

Miinukset: Floor seemed sticky. Breakfast was ok

Miinukset: The room was warm. The AC did not cool it well.

Plussat: Quiet room Breakfast Parking Manager- very courteous and helpful

Miinukset: Shower head- to powerful

Plussat: Did not ea breakfast

Plussat: The gravy biscuits The day of checkout were great, the bed was comfortable.

Miinukset: The bathroom was very small, my debit card was charged twice which left my checking account overdrawn and put me in a bind.

Miinukset: We had a leak in the restroom ceiling.

Plussat: It was very clean. Staff was nice. There was a shuttle bus that would drop you off and pick you up within 5 miles of the hotel.

Miinukset: The food there was non existent during my stay. But there are plenty of restaurants next door.

Plussat: Staff was superb!! Comfortable and quiet.

Plussat: The Room was quite spacious and breakfast had nice options. The location is central to a lot of eateries and shops.

Miinukset: The bathrooms are too small for the family rooms, and the shower curtain in our bathroom had stains

Miinukset: Bathroom too small. Had to almost step into the tub in order to close the door. A Barn type door would be ideal for the bathroom

Plussat: Very convenient to the concert venue I was attending. The shuttle was very convenient.

Plussat: Did not eat there. I assumed breakfast or dinner was included with price. I was wrong.

Miinukset: Nothing. Everything I needed was provided including the shuttle, which were a very pleasant ride and drivers.

Plussat: Welcome was good

Miinukset: Cleaning lady was very harsh in spite of letting know that we will be checking out late. We checked out at 12:15 PM and for 15 minutes she was in so much angst. She left and asked somebody else to clean.

Plussat: the bed was better than the other places I've stayed, but not great.

Miinukset: the breakfast is over priced and cold.

Plussat: Check in was very enjoyable, I was offered a free drink from the bar and appetizer which was gooodddd. The room was nice and the bed was comfortable.

Plussat: Bathroom was great.

Miinukset: Curtains in my room were falling down. It looks like they are renovating this hotel.

Plussat: Clean and close to concer Venue . Staff was very nice and helpful.

Miinukset: Wish they had complementary breakfast.

Plussat: Breakfast was great

Miinukset: No king bed. Toilet seat was loose and room somewhat dated , tv did not work at times.

Plussat: Bed and pillows were great. Markus was the shuttle driver for us and he was AWESOME!!! We will be back!!

Plussat: Breakfast was good.

Miinukset: The the door was weird.

Plussat: Loved they were so accommodating to me & my dog. We were there for a Dog Show. Loved having the restaurant and not having to go back out after a long day. Bartender was very nice!

Miinukset: Everything was excellent.

Plussat: Quiet. Comfortable beds.

Miinukset: Only that the indoor pool was under repair.

Plussat: That it was exceptionally clean

Miinukset: Too small room, hard to open and close doors in room. Lighting was horrible

Plussat: I thought breakfast was expensive would have been nice to have voucher or free breakfast

Miinukset: Very disappointed in pool small and unkept

Miinukset: We killed a cockroach in the bathroom.

Miinukset: The beds weren’t comfortable, the bathroom want cleaned well (toilet was filthy) The ceiling in hallway was falling down. It’s very old not updated in the room

Plussat: The location, the staff and it as clean

Miinukset: The bed made so much noise that every time I moved it woke me up

Plussat: I really enjoyed my stay everything was Awesome

Plussat: The food was excellent

Miinukset: Paying extra for breakfast

Plussat: Close to the Infinite Energy center for a concert my daughter and I attended Sunday night.

Miinukset: I had to pay $3.18 for some toast and cereal I thought it was I continental breakfast guess I must have overlooked that part so it was added to my check out receipt. Our room looked like the ceiling had been leaking. That was confirmed while I was sleeping on our last night and water started dripping on me through out the night. When I checked out I told the front desk about it all they said was sorry I’ll get maintenance to look at. You’d think maybe they would have at least given me something if just wiping out the breakfast charge but nope just a sorry. We still gonna charge you full price even though you kept waking up with water dripping on your head. Normally I never complain but this one irritating me.

Plussat: Hotel employees were very professional, knowledgeable and always had a smile. The facility offered a free shuttle to and from the concert site.

Miinukset: The room was an average room, needed an update to the bathroom, the sheets were clean as proven by the bleach smell in the sheets. Air conditioner was controlled by a wall thermometer which had a loud click when it turned on, heard it all night.

Plussat: Clean rooms . Nice people working there. Nice entrance.

Miinukset: Needs free breakfast when you stay there like other places. . Drinks are over priced in the lobby. When it rains the cable gose out. Not a good thing.

Plussat: The front receptionist Dee Dee was amazing!

Miinukset: The breakfast was the same thing everyday and didnt include waffles. Wasn't much to choose from.

Plussat: Nice beds Nice pillows Effective AC Decent shower/bathroom Very nice desk chair (Herman Miller Mirra)

Plussat: Did not attend for breakfast. It was uncomfortable facing the gents at the front desk. I chose to take my family outside for breakfast.

Miinukset: The staff could be better. The two gentlemen at the front desk can do better than this. Their customer service is very poor. The first question I got when I arrived "Where is your ID, I want your ID". Very invasive. Many people I saw had problems with badges opening doors, but the gents had an attitude helping and assisting to reactivate. You could hear "We don't open doors at night" to a resident outside in cold with children. It is not my first stay, but this round was uncomfortable. The front desk is the first impression.

Plussat: The updated room.

Miinukset: none

Miinukset: That $10 parking fee was unexpected and frankly a bit tacky. This is a motel. No one walks there. Everyone drives and there are many empty spaces. They should have deducted the $10 for the inconvenience of driving around all the construction debris.

Plussat: The ladies in the breakfast room were extremely nice!

Miinukset: Didn't realize there was only 1 bed in each room. Probably my fault.8 Maybe there was something that asked how many beds we needed. We were four single people wanting separate beds. Next time I'll know Residence Inns only have single room. Otherwise nice

Plussat: Good location..

Miinukset: Interleaved noise

Plussat: I've stayed here before and each time has been very pleasant. I want to give a special shout out to the lady who does the hospitality service. She is always so "cheerie" and pleasant.

Plussat: We did not stay. The person at the desk said the price of the room had increased to $116 with a $10 parking fee. I replied You should put that in the advertisment

Miinukset: The whole ad was a lie

Plussat: When checking out the day manager apologized when i told her if all the issues and made an adjustment to the bill. She definitely made things right.. I am a reward member and since ur was corrected i woukd stay again.

Miinukset: Construction issues were not mentioned during booking .First room shower went on floor walls toliet all over the bathroom we were moved. Then second room had stopped sink and plumbing issues.

Plussat: The location being near most of the market and restaurants.

Miinukset: The hotel have no sound proof being a 3 star and a 3 floor hotel . I was on the 2nd floor and I could hear all the foot step plus even snoozing sound and the wall would shake. Check in a 9:30pm the loud sound didnt stop until 4:00 am

Plussat: Good breakfast

Miinukset: Very Bad, they did not have our rooms and we had to split up our whole group We will never stay again. We had a group of 30 people

Plussat: big rooms clean

Plussat: Price

Miinukset: Charged $10 for parking without being told there was a parking fee included in stay at checkin.

Plussat: Staff was very friendly and polite. Big spacious room

Miinukset: The breakfast. No bacon or meat. No silver ware for breakfast. The floor was dirty in room.

Plussat: Eggs were great. A little more proper probably. I’m not complaining. The bed was very comfortable. Soon as I laid down on it I passed out. Only thing that came across my radar is my daughters said that a grown man(Asian) took a picture of her feet at breakfast. That’s creepy. Never saw him again but besides hat this is a terrific place

Plussat: Great location, nice staff !

Miinukset: It wasn’t very clean.

Miinukset: Breakfast can be improves

Plussat: Closiness to area being visited

Plussat: Very comfortable and food is very good

Plussat: Staff were great.

Plussat: Good

Plussat: My room was spacious and clean. It was a very good value!

Plussat: The hotel was in a great location and the breakfast was pretty good.

Miinukset: The pool had what looked like algae in the corners

Miinukset: The four lights above the bathroom mirror were burner out. When I tried to call the front desk, the phone did not work. I went to the front desk and they did send maintainence, and they did replace the four burnt out bulbs, but could not fix the phone. Also,there were stains on the furniture and floor.

Plussat: The beds were comfortable and the location was convenient to stores and restaurants.

Miinukset: This hotel is not the cleanest, the rugs in the hallway are filthy, the pool was gross and we wouldn’t dare let the kids swim in it and the free breakfast was a joke, every morning we had to wait for them to refill what was available to guest. You get what you pay for!