Safestay Edinburgh Royal Mile

When I arrived, I was told that I was going to have to change rooms during my three day stay, which is not fair. I had paid just as much as any other person staying at Generator. I asked to get refunded and multiple employees said that I would be able to be refunded for the second two nights, but not the first, which I was fine with. When the manager finally reached out to me, they said I could not be refunded, because they sent me an email informing me of that I needed to change rooms only 24 hours before I arrived to this hostel. I had been traveling for a couple weeks at this point so I didn’t have reliable access to my email and so I never saw it. This is unfair, because I was unable to cancel my stay and receive a refund. I was misinformed by multiple employees and was asked to change rooms, which makes me feel less important than other guests staying at the Generator at the same time even thought I was paying the same amount as them. This was not a good experience with this hostel or the team of employees. I am disappointed that I never received a refund for how misinformed I was. I would not recommend Generator hostels.

It is in the hart of old Edinburgh, it is safe, and it is cheap.

Being a hostel we did not expect much, for two nights is alright.