Hotel Santo Tomas

Nothing much

The staff was horrible!! They charged us more when we got there than what was originally booked, no upgrade or anything and they were rude. The balcony didn't have chairs. We called the front desk and asked for chairs and they said they didn't have any, but our neighboring room did. I told them that our neighbors had chairs and then they said, "well, we have chairs, but we don't have any for your room." I asked how that was possible and again they were rude!

ok stay

Location is good, bars are nearby. and this hotel is central to tourist location. It is quite a walk to the cruise ships though.

Some rooms were updated and other not so good. The beds are very soft and can cause problems for people who have back can't sleep on soft beds. My AC unit was leaking water onto the carpet. Another's bathroom really smelled bad.

Dirty, no heat, no hot water.

Room was large and had a great street view. Pillows were very nice and bedding was clean.

TV didn't work very well, all Spanish channels. No water pressure in sink or shower and hot water was non existant. Bathroom floor and shower had paint chips all over and also hair. Charge $100 deposit for second room key for my wife. No clock in room and free WiFi only worked if.in the lobby. Employees were okay but not very helpful or friendly. Next time I'll go back to Hotel Villa Fontana a few blocks away.