Royal Beach Palace

Location

Room smelled like camp, mold.

I am not happy with my stay. I booked a room at the Royal Beach Palace Hotel but when I arrived to check in was told my room as down the street at Galt Villas Motel. There was no pictures on your website representing this location when I booked my room and felt like this was complete false advertising. It should be made very clear that there are separate parts to this location and actually show pictures of where people are staying instead of only showing pictures of the nice part which I didn’t stay at. I feel like this was a complete waste of money, incredibly overpriced for what I received and a horrible experience. I have enjoyed using booking.com before after this experience I have lost respect with the company and that they are not accurately showcasing the locations people are booking for. I honestly can’t believe I paid that much to stay at a cheap motel, very disappointed.

Room had an awful smell and parking was full, I had to drove around for a while to find one.

Room had an awful smell and parking was full, I had to drove around for a while to find one.

The restaurant was amazing

Water was literally yellow. And there was a dead roach folded into face towel