Fort Lauderdale autonvuokraukset

Plussat: Our trip was cancelled due to COVID and I could not get a refund or credit. I also could not even reach someone on the telephone after multiple attempts and long Wait times On hold.

Miinukset: Someone to talk to I’m customer service

Plussat: Couldn’t rent vehicle. Said I couldn’t travel out of state for a day trip. You would think that would be a major disclaimer when renting. So now they have my money and I didn’t receive any thing in return.

Miinukset: Disclaimer. About not leaving state. Refund. Etc.

Plussat: The staff was friendly

Miinukset: The car wasn't good

Plussat: The staff was very nice during drop off

Miinukset: Staff CONSISTENTLY lied to me. When renting this car, I was not told I would have to pay an “under age” fee. When I went to pick the car up, I was yelled at and treated like a child in front of several people waiting in line for not knowing about the fee and having to pay for it at the airport. It was EXTREMELY embarrassing and dehumanizing. Not only that, but when I called and had asked about toll fees, I was told that this was done through FOX and I would pay at a later date. I was NOT told about the extra $15 “administrative” charge every single time you go through a toll. If I had been told about this on the phone with the FOX employee, I would have asked for other options regarding toll use. This, to me, was very shady and manipulative of them to exclude this detail purposely so they could make more money off their renters. Overall, FOX brags about having the lowest prices for rental cars but I think this is the most I’ve ever heard for paying for a rental car for 10 days. I would NEVER EVER EVER recommend FOX to anyone. While the price was ridiculous, so was the staff. Again, I have never been so embarrassed and humiliated in front of so many people for just politely asking what the extra $200 fee was for, and why I wasn’t told about it when renting the car in the first place FOX, you should seriously be ashamed AND embarrassed of yourself

Miinukset: I was up sold on paying $13 a day for the express pass for tolls. The employee told me some of them costed $15. That was not true. I feel tricked and take. Advantage of. Will not use fox again

Plussat: Absolutely nothing! You don't have to take my word. Let their ratings on Google and Facebook show you the reputation they have and how they deal with customers. Didn't give me the car I pre-paid for. Rude, unprofessional, etc. Luckily their competitor, having heard my story with Fox many times before, gave me a discount just because of my experience with Fox.

Miinukset: I could have done a better job researching the company and realizing that they have the lowest price because "you get what you pay for", in service and quality. If I can turn at LEAST one person away from them, I will be happy.