Halvat lennot Fort Lauderdaleen

Miinukset: "Boarding crew not very friendly"

Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"

Plussat: "The entertainment"
Miinukset: "Departure times"

Plussat: "The crew was amazing"
Miinukset: "Other travellers where rude"

Plussat: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"

Miinukset: "The delay was totally unexpected and frustrating particularly when no bad weather around!"

Plussat: "The crew was great."
Miinukset: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."

Plussat: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."

Plussat: "The crew was amazing. My seat was comfortable."
Miinukset: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."

Miinukset: "Flight was delayed due to crew not being available."

Plussat: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Miinukset: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."

Miinukset: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Miinukset: "Everything was good!"

Miinukset: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."

Plussat: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"

Plussat: "Being in First Class"
Miinukset: "Heavier food selection would be appreciated."

Miinukset: "Seats were a little tight."

Miinukset: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."

Plussat: "Attentive and friendly crew, great entertainment system"
Miinukset: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."

Plussat: "On time."

Plussat: "Everything in 1 class"
Miinukset: "Nothing"

Plussat: "The welcoming and kindness of flight attendants and staff"
Miinukset: "That headsets are not free and the leg space seemed tighter than usual"

Plussat: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Miinukset: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."

Plussat: "Early arrival!"
Miinukset: "Didn’t know that I didn’t have a window on the row I was on"

Miinukset: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"

Miinukset: "The two hour delay"

Plussat: "Aircraft appeared to be brand new"

Plussat: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"

Plussat: "Great crew"

Plussat: "Staff"
Miinukset: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."

Plussat: "Everything went wonderful. Excellent crew"
Miinukset: "No problems"

Plussat: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Miinukset: "Everything was perfect. Nothing negative to report."

Plussat: "New Plane - super roomy great selections of movies to watch for free on the TV!"

Plussat: "We made it safe."
Miinukset: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."

Plussat: "Everything went smoothly boarding etc."
Miinukset: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."

Plussat: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"

Plussat: "Delta Comfort seats"
Miinukset: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"

Plussat: "Delta Comfort seats"
Miinukset: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."

Miinukset: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."

Miinukset: "Amazing"

Miinukset: "They were rude and notnhelpful lost my luggage"

Plussat: "Overall it was good"

Plussat: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Miinukset: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."

Plussat: "When I was finally able to get on a later flight this was a very good one"
Miinukset: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."

Miinukset: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."

Miinukset: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."

Plussat: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Miinukset: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."

Plussat: "The new plane was great. TV's on each seat back w/ great entertainment options"
Miinukset: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."

Plussat: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Miinukset: "Boarding was a little awkward."

Miinukset: "Klm is the best, even on a 40min they served small breakfast."

Plussat: "Services is good ."
Miinukset: "Food can be better"

Plussat: "Confort and kindness"
Miinukset: "It was too cold"

Plussat: "Impressive service... amazing crew, very friendly and professional"

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"

Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."

Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"

Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Plussat: "Great plane and staff"
Miinukset: "Delayed"

Plussat: "Very professional"
Miinukset: "Lost luggage"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"

Plussat: "The crew!!"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"

Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"

Plussat: "Good flight, very attentive crew."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Miinukset: "You are almost always late!"

Plussat: "Everything excellent. Comfortable seats in business."

Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Plussat: "Really friendly staff. Great service"

Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plussat: "Short-hop flight, fit for purpose."

Plussat: "was very quick"

Plussat: "Good multi media access and content"

Plussat: "Comfort economy well worth the extra."

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"

Plussat: "They were awesome."

Plussat: "Loads of leg room"
Miinukset: "Loved everything"

Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Plussat: "A nice short flight"
Miinukset: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "They flew full speed to catch up with the delays."
Miinukset: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Plussat: "Good seats and smooth flight"
Miinukset: "No free snacks"

Plussat: "Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self."
Miinukset: "Nothing on this occasion"

Miinukset: "Very narrow seats"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Plussat: "The fare was OK"
Miinukset: "British Airways was once again late and they lost my luggage -- on a short, direct, one-hour flight, where I checked in 2 hours early. Unbelievable. They have gone from one of the best to one of the worst. No amenities, surly crew, and terrible performance. Never again."

Plussat: "The crew were really welcoming, which is not always common on BA."
Miinukset: "The entertainment system is tired, and the selection could be a lot better."

Miinukset: "Unnecessary delay"

Miinukset: "Ba got me too late to terminal to catch connecting flight to lax on air NZ"

Plussat: "The crew were what you would expect - friendly & efficient"
Miinukset: "Uncomfortable seat Entertainment screen inadequate - flickered and touch control worked around 30% of time Entertainment choices were tired and outdated"

Plussat: "Staff were very kind and helpful"
Miinukset: "The two meals we received were not quite enough to see us through a 9 hour flight"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "Spacious seats"
Miinukset: "Hot atmosphere inside the aircraft during flight"

Miinukset: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "Direct flight to Austin"
Miinukset: "Food needs improvement"

Plussat: "The crew was very nice"
Miinukset: "The seats are not too comfortable"

Plussat: "Cabin crew were friendly, attentive and even observe passengers not getting good sleep. Their smiles made the trip a more pleasant one."
Miinukset: "Headrest... to nitpick, but that is probably a standard one. If headrest may be further adjusted to suit passengers of different height."

Plussat: "Smooth flight."
Miinukset: "Uncomfortable seats"

Plussat: "Food, drinks, pillow, blanket, movie options."

Miinukset: "The flight to Heathrow was delayed by 2.30 hours while other flights to London was on time"

Plussat: "The staff"
Miinukset: "We got delayed for 2h. Also,I traveled with BA before and I received an eye sleeping mask and a thooth brush, but this time those items were not provided. The blanket was smelling quite bad."

Plussat: "I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small."
Miinukset: "There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands."

Plussat: "Flight was on schedule"
Miinukset: "Food was poor Service was mechanical non personal"

Plussat: "Everything"

Plussat: "It was a long flight but it seemed like the crew was constantly handing out drinks or food and the food was really good. There were plenty of recent movies and TV shoes to watch on the personal video screen."

Plussat: "Very good food"
Miinukset: "Not able to walk about the plane becuase of configuration"

Plussat: "Efficient and convenient"
Miinukset: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."

Plussat: "Flight good."
Miinukset: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "Pleasant and efficient"
Miinukset: "Flight delay - but that is not always under airline control."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "did not get notification about early flight departure, I do not expect great airline food but the food was TERRIBLE ! Staff was not informative about much nor did they serve with a 'smile""
Miinukset: "see other note"

Plussat: "The flight boarded and left on time. The seat was comfortable with plenty of leg room."
Miinukset: "It was a bit cold part of the time."

Plussat: "When it got going, a pleasant flight."
Miinukset: "The delay was longer than the flight, although not necessarily BA's fault."

Plussat: "Food and service was great. Pilot made trip smooth"
Miinukset: "Boarding at edinburgh was confusing."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "Actual room in coach"
Miinukset: "Corination chicken"

Plussat: "Overall the experience was excellent. However, there was a delay that caused me to miss my connecting flight. Upon asking the crew about my connection, they reassured me that I would be put on the next available flight."

Plussat: "I like that I got to my destination safely"
Miinukset: "That plane was filthy, the food was horrible, my luggage was lost and searched and gifts were ripped open. And at both airports Gatwk.UK and Ft L. Florida British Airlines had the worst most disorganized "Pop Up " type system. I hope I never fly the airline again. It's a lot of money to spend for such an antiquated system."

Miinukset: "Having to pay for a cup of tea!"

Miinukset: "Seating in Business Class is not satisfactory. Compared to Virgin, American and Delta, it is sadly lacking. No shelf to put water, book, etc. lighting not good and footrests aren't easily worked."

Plussat: "good entertainment"
Miinukset: "food was worse than typical airline"

Plussat: "return flight on BA was great"
Miinukset: "my flight was brokered out to aer lingus without notification"

Plussat: "Absolutely nothing"
Miinukset: "The lady at check in was the most rude customer service I have ever had. There was confusion with flights and I was trying to check in well before time and she said no it's too late and walked off. I then saw her later at 8:50 (my flight was at 9:25) I said excuse me that was my flight and she goes I'm busy trying to fuel and stormed off. The ladies at the airport tried to help me. So now I have to wait over night at the aiport for 17 hours because the check out lady wouldn't give me 1 minute to speak to her well before check in would've been closed because she was too busy in a hurry and extremely rude!"

Plussat: "Fight was on time. BA Crew always do a nice job."
Miinukset: "The entertainment on the flight didn't work. It is not easy to have two small kids on a 9 hour flight when the entertainment system isn't working properly. We did bring our own items to entertain our kids but with the limitations on what you can carry on we were banking on them being able to use the in flight system."

Plussat: "Food, movies, crew were all great"
Miinukset: "Sitting with not enough leg room for 12 hours. I am 6 ft tall, and I made it work mostly, but needed a neck pillow that I brought to fall asleep, and it wasn't for very long. Just feeling the pinch!"

Plussat: "Impressed by service of staff"

Miinukset: "Boarding was a nightmare. Staff were rude and did not communicate well. I am a million miler with Umited & I wished I had flown with them!!"

Miinukset: "The crew was late which delayed our flight."

Plussat: "Friendly crew"

Miinukset: "Smooth flight. Left on time arrived on time."

Miinukset: "Attitude of flight attendant"

Plussat: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"

Plussat: "Yes"
Miinukset: "Blankets"

Plussat: "Good"
Miinukset: "Nothing"

Plussat: "The pilots did a great job through turbulent air"
Miinukset: "I wish the seat reclined further back"

Miinukset: "The experience was excellent."

Plussat: "Entertainment was okay."
Miinukset: "Fight was late taking off. Sat on tarmac for almost an hour upon landing. Crew was unprofessional and did not keep the passengers updated on what was happening. Very disappointing."

Plussat: "Amazing"
Miinukset: "More room I pay for main cabin It feels it was just the regular"

Miinukset: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"

Plussat: "Easy in easy out"
Miinukset: "Lack of entertainment"

Plussat: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."

Plussat: "Great crew, comfortable chair. Entertainment was great."
Miinukset: "Everything was great."

Plussat: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Miinukset: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."

Plussat: "The crew was great! The ride was smooth and the plane looked brand new!"

Plussat: "Great crew!"
Miinukset: "Flight was too crowded!"

Plussat: "Crew was nice"
Miinukset: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."

Plussat: "Nothing"
Miinukset: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"

Plussat: "Courteous, friendly staff"

Plussat: "No issues at all"
Miinukset: "N/A"

Plussat: "Flight was on time"

Plussat: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Miinukset: "All good"

Plussat: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Miinukset: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."

Plussat: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"

Plussat: "Getting home safely"
Miinukset: "Finding damage to my luggage"

Miinukset: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"

Plussat: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Miinukset: "Couldn't get the entertainment app to work"

Plussat: "The crew was nice."
Miinukset: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."

Plussat: "Nothing"
Miinukset: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"

Miinukset: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."

Miinukset: "The flight was delayed 3 hours waiting for a flight attendant"

Miinukset: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."

Plussat: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"

Plussat: "Very quick connection"

Plussat: "Friendly crew"
Miinukset: "3 hour delay"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "American got it right this time. Departing on time with a crew that seemed well qualified."

Plussat: "Nothing"
Miinukset: "No yves on the plane like delta. Flight delayed 5hrs"

Plussat: "See above"

Plussat: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Miinukset: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."

Plussat: "Same as above"
Miinukset: "Same as above"

Plussat: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Miinukset: "Maybe a couple of other sandwich options might have gotten me to pay for one."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Miinukset: "No food"

Miinukset: "overcharges"

Plussat: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Miinukset: "The 9 hours delay and zero compensation"

Miinukset: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"

Plussat: "Good crew good flight everything was grwat"
Miinukset: "Everything was good"

Miinukset: "The 1 hour delay"

Plussat: "Yes, it was comfortable and they r nice."
Miinukset: "Ummmm delayed both flights were delayed, it was annoying"

Miinukset: "Transfer time in Lisbon"

Plussat: "New aircraft had free Wi-Fi and lots of movies. Clean."
Miinukset: "First bag fees of $120 per bag one-way were punitive. Anti-customer policy. Cannot recommend flying with them."

Plussat: "Quick. Smooth!"

Plussat: "Food and price"
Miinukset: "On time departure"

Plussat: "The boarding procedure was much more organized than the previous flight."
Miinukset: "They served fish on board, and the odor stuck around for awhile."

Plussat: "The food served was really good (bacalhau), and the crew very friendly."
Miinukset: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"

Miinukset: "Boarding was a disaster that took an extra 30 min"

Miinukset: "The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!"

Miinukset: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Miinukset: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Plussat: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Miinukset: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."

Miinukset: "Ok"

Miinukset: "Timing of food"

Plussat: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Miinukset: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."

Plussat: "Everything else"
Miinukset: "The WiFi was expensive and very little total data allowance even in Executive class so very unsatisfactory."

Miinukset: "No entertainment, either video or audio."

Plussat: "what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on"

Plussat: "The crew and passengers were in a great mood on a Saturday night flight feom Orly to LIS"
Miinukset: "There were papers and debris from previous flight still on the floor. Clearly they did not vacuum. If yoy want piece and quiet, this is not thw late flight for you."

Plussat: "Everything"

Plussat: "Probably won’t buy from Kayak again."
Miinukset: "Charged double for baggage on moble check in. Called 3 times - spent over an hour to find out since I bought discount tickets no refunds for excess baggage. I didn’t want excess baggage their website automatically charged double - website said ecess charged automatic when checking in. Won’t use kayak again."

Plussat: "Everything great"
Miinukset: "N/A"

Plussat: "Good and entertainment options in executive class."
Miinukset: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."

Plussat: "Good service, nice meal."
Miinukset: "No USB ports or movie choices. Entertainment screen very small."

Plussat: "I think the customer service was surprising. If the crew were unhappy they certainly didn’t show it."
Miinukset: "The space is tight. I could move some but not a whole lot."

Miinukset: "Lost luggage. Late arrival. Had to run."

Plussat: "Excellent layout, excellent service."

Miinukset: "The space is really uncomfortable"

Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Miinukset: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"

Plussat: "I like the flight per se and the crew attention"
Miinukset: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Plussat: "The leg room"
Miinukset: "The lack of entertainment"

Plussat: "When boarding the fligh TP 209 on October 27 2017 I found that my seats that I paid for well in advance are taken by other pasengers an I am given a totally different and very bad seats. What did I paid for, after all. Why push people to buy seats and then do not provide. I did not get the service I paid for and will Be requesting my money back for the complete flight."
Miinukset: "The stuard I tried to discuss the matter did not even try to help, instead he only smiled in return and suggested to file a complaint. That was totally unaccepltable."

Plussat: "Good movie selection. Kind staff."
Miinukset: "Attendants did not check on us for about four hours, and it was not a red-eye. So, a snack or drink would have been noce."

Plussat: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."

Plussat: "Paid a bit more for roomier seats up front and worth it. Seemed like newer aircraft with "leather" seats and better padding than the older aircrafts."

Plussat: "None"
Miinukset: "Late 45 min only one attendan hence no services of any kind and no chance for real safety in case of emergency Same on TAP"

Miinukset: "The monitors did not work."

Miinukset: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."

Miinukset: "Flight left without us"

Plussat: "Friendly crew. Good info on delay"
Miinukset: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Plussat: "N/A."
Miinukset: "Our tickets said our flight was at 11. We got to the airport two hours early but found out our flight was actually at 10 (they wouldn't let us to try to make it). The airline didn't take into account / adjust the local time when we booked. Multiple customers experienced the same issue. We had to buy tickets on another airline."

Miinukset: "Missed that flight because of previous delay"

Plussat: "Nothing"
Miinukset: "They wouldn't let us on our flight when we got the 45 minutes before our flight. It was horrible."

Plussat: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Miinukset: "The fact that it is impossible to speak to a human to correct this mistake"

Plussat: "None"
Miinukset: "It did not included luggage cost which means i had to pay additional cost. You SHOULD state it in booking pages (NOT LINK). If i knew it i would never use TAP. I found direct flight, cheaper. I want you to pay back."

Plussat: "The flight was great the crew members were excellent and help ful the food was great"

Miinukset: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"

Miinukset: "NO Options for vegetarians. main curse and snacks were with meat."

Plussat: "My flight between Lisbon and New York was very comfortable. I've been flying mostly emirates lately, which is fantastic, so I didn't have high hopes but was pleasantly surprised! The food was good and the seats were very nice with plenty of leg room. I was also happy with the entertainment selection."
Miinukset: "Nothing comes to mind."