Ocean Beach Palace Hotel and Suites

Avoid

Plussat: Clean rooms, spacious rooms but badly laid out.

Miinukset: We all know first impressions count and when the reception staff and supervisor are rude, insulting and argumentative, it does not bode well. We had prepaid for 2 rooms but were expected to sign for $134 'as terms and conditions', well the majority of your guests maybe naive enough to do this, but frequent worldly travellers are not, and insulting behaviour does not improve your position. The rooms are clean, but have very poor, very badly laid out facilities. Only one mirror in the small sink area right beside the microwave and coffee making is not practical. And with no plugs accessible using travel adaptors near the bed this just typifies the poor design and lack of attention to detail. No breakfast or food at all. The 'palace' is nowhere near the ocean or beach and is beside a very busy road with very poor soundproofing between rooms or the road. At our time of visit there was roadworks outside but of course this is not the hotels fault however the lack of soundproofing made it worse from 7am to 7pm. Terrible hotel was many issues to be avoided.