Baymont Inn & Suites Fort Myers Airport

It's a decent property and staff are friendly

The mattresses were terrible and needing to be replaced. I got bit by something on my ankles when in bed that itched like crazy. The worst thing was that I left a computer power cable in our room which I discovered at the airport. I called the hotel to report this and asked the person I spoke to to look for it and call me to confirm that it had been found so it could be shipped to me, which they promised to do. No one ever called. I called the next day and spoke to another person who assured me again of a call back. I didn't get a call. I called again later and was transferred to housekeeping who disconnected the call for an unknown reason. I called again on Monday and left a message on the manager's voice mail explaining the situation and asking for a call back. No call came as of Weds. I called again today and was connected to "Courtney". I was pretty upset when I spoke to her regarding the run around I've had over this. I never used profanity or was abusive but did tell her that it was ridiculous for her to expect that I got the name of the first person I spoke to from the airport after getting assurances that I would get a call back and that the item would be mailed to me. She reacted by terminating the call and telling before she hung up not to call back. I have never experienced such rudeness from someone in a supervisory capacity!

Staff was helpful

Came across one roach (so you know there are others) and two tiny u known bugs on desk at separate times. Wasn't thrilled about this.