The Island By Hotel Rl

not hot enough and the choices of the food given could have been better. Same thing every morning. The service was awesome. all you had to do was look up and they were there for empty dishes and service with a smile

our room's carpet had a bad odor and was black by the stand in between the two beds. We asked for a King size facing the ocean for two nights, booked thru RL and when we arrived after 8 hours of driving through bad traffic, we were told by a "manager" that we could only have our room for one night and have to change to a double queen room the next morning. Very disappointing. And was charged the same as the King room. my husband works shift work and right after we booked on-line for Wed. and Thurs. of the same week, we had to cancel and lost over $300. When he was able to get off, at the last minute, we called and spoke to the RL Assistant to reserve a room---oceanside King for two nights and days and thought with my husbands Cabela's Credit Card charge for two nights and days we had our room. And to top it off your manager gave us breakfast tickets to try to make it okay. This is poor customer service. After taking our card to reserve and hold our room. We come here every summer and spend two to three nights and for the price and advertisement the rooms could be nicer and your front desk managers, nicer. WE even stayed three nights after losing our money for two.

Location

Room smelled. Bathroom was in major need of repair. Door would not lock unless you shoved it closed.