The room was great. The reception staff was fine as well. However, I had dinner at the bar restaurant and the service was poor. I waited over 20 min for a server to even bring a menu. Food was good. But, as I was ready to pay, it was another 20 min. And I was not the only customer who experienced this. If you want to claim to be a 4 stat hotel, you need to do better. Especially when the plate is 20+ euro. This was rather disappointing
great hotel for transiting through frankfurt. super convenient. wld defn stay here again next time im transiting. good food option on site and near cool woody area for an outdoor run.
The service of shuttle
Comfort and proximity to the airport
I like the airport shuttle being free, the sauna and pool facilities and the room was very comfortable and quiet.
Internet should be improved, it does not hace great coverage in all rooms. After they moved us to another room Speed was ok.
easy to airport
Closest to the airport for the price. AT the airport proper is much more expensive. Nice facilities room is a little small but newly remolded and very up to date
Parking as 20 Euro a night but it was just across the street.
Great staff, very clean & modern. Highly recommend
convenience. excellent transportation to and from airport
wifi never worked in my room
Great food, terrible wifi
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient.
The wifi was awful- neither of us were able to connect at all using the free wifi.
Clean rooms, friendly staff, modern decor
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one.
No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
Room was a typical airport airport.
We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
we loved the contemporary looking room and the complementary king size bed! very nice everything!
we liked everything!
Very convenient 5 minutes shuttle to the airport each 15 minutes. Room not quick at warming up no slipper and very basic bathroom amenities. Nice ambiance at the restaurant but very heavy food.Good breakfast
Check in was not very smooth as they put me in the wrong room and the concierge was somewhat not very dedicated. Check out though was in no minute. wireless internet connection comes for a fee
Very friendly and efficient front desk, great shuttle service from airport
The proximity to the airport was important for me. The comfortable room and bathroom gave me the chance to relax in a quiet space. I enjoyed using the pool but found the temperature a little too cold for relaxing. I got a good price for the room but would not have been willing to pay the full cost. The breakfast offered a good selection of food.
I would have liked more than one teabag in my room, although I suppose I could have asked for another. I think that there is a lot of anxiety outside the hotel when the shuttle buses arrive. There don't seem to be any signs or information about where to stand for the terminal 1 and terminal 2 buses. I was not alone in feeling that it's easy for people to queue jump (because no-one knows who was first) and this raises everyone's anxiety levels about getting a place on the small bus- not a pleasant way to end a stay at the hotel.
I had an early check in and was upgraded!
The fact I had to leave
The restaurant and bar were very poor value for money
the restaurants were expensive and the service was very bad.......(2out of three)
The staff was very friendly and accommodating. The rooms were clean and new and the pillows were the best we had in our two weeks of travel in Europe!
quick services, professional and friendly staff, excellent facilities. and I really liked the food services.
Steigenberger Airport Hotel sijaitsee keskustassa, ja Gateway Gardens sijaitsee 1 minuutin ajomatkan päässä ja Commerzbank-Arena 10 minuutin ajomatkan päässä. Käytössäsi on business center, limusiini- / town car -palvelu ja express-uloskirjautuminen. Tämä hotelli tarjoaa asiakkailleen 2000 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla ympäri vuorokauden) ilmaiseksi.
Perustuu 3 064 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.