Welcome Hotel Frankfurt

Huoneitten siisteys ja hiljaisuus. Erinomainen aamiainen, parkkipaikkoja Hotellin hallissa

Check-in was nice and slick no issues to report. Room was smaller than I am used to, but at the same time functional. Clean, bright & everything you would need for a 2 night stop. Would recommend the rooms to anyone.

Room service was poor, I called the restaurant, no answer, called again, no answer, called reception, put through to restaurant, no answer, called reception again, and was told to call the reception back in 5 mins. Finally after about 10mins somebody took my call, all sorted. Painful to say the least, this was at 1:30pm, so you would have expected someone to pickup. Slightly annoyed that on both nights I was denied access to the restaurant, this was due to private functions, the restaurant was less than half full on each occasion, and was asked to use the bar on the ground floor. Its a small bar area, with limited seating, not the type of place I wanted have my evening meal. the 2 lads serving had zero personality, and zero interaction with anyone. I was surprised to note, that the food came from the restaurant kitchen (where I wasn't allowed to eat), through the restaurant, down the reception stairs, passed the main entrance and then into the bar. The breakfast was equally underwhelming, severe lack of anything from the staff, who didn't bother to check if I had paid (21 euros) to have a mediocre level of food.

The rooms are tidy and neat. Choice at breakfast is excellent. Staff are super kind and helpful. All of them spoke English well. All of our requests were taken maximum care about. As I was travelling on business, the location was the most important to me. This piece of accommodation is roughly 400 meters far from one of the entrances of the Messestadt which makes it the best HQ for me. Stops of different means of public transport are close enough.

The couches in our rooms were shabby, their surface had started peeling. Amenities, such as shampoo and body lotion are not provieded anymore. Business corner that used to be opposite the main entrance had been ceased. Although, we were rendered an excellent service the hotel is a bit overpriced. At least, that is my impression. Nevertheless, this hotel is still a great place to stay.