Gaborone hotellia

Plussat: Beautiful place! Clean rooms and looks very modern. The rooms were excellent. Enjoyed the News Cafe next door. They were open late and the service was great.

Miinukset: Breakfast wasn't great. Mediocre.

Plussat: Friendliness of personnel & hospitality! Lovely hotel, with News Cafe next door! Excellent value for money.

Miinukset: Not anything particular.

Plussat: Nice relaxing hotel using a fairly decent Newscafe as it’s restaurant. Staff super friendly and accommodating.

Miinukset: The 1st room I was allocated ... steer clear of room 311!

Plussat: Bed

Miinukset: I enjoyed every moment of it

Plussat: Apart from the cost the hotel has the privacy and courtesy that a customer deserves

Miinukset: Lack of a gym Lack of concierge services

Plussat: Every thing

Plussat: Huge rooms with everything you could need if you are staying for a few days. News Cafe is on the site so you dont have to travel if you want to meet clients for a drink. The staff are really helpfull.

Miinukset: Reception is like an oven and the lift was not working but the staff made up for it.

Plussat: your location is perfect and close to the Mall. your hospitality is perfect think of erecting few shade nets for the VIP Quests

Miinukset: nothing much just the menu from the News Café need to be improved

Plussat: Improved connectivity

Plussat: Location Size of room

Miinukset: Properly is run down Needs a renovation

Plussat: Joyce who works there was so friendly, caring and hard working

Miinukset: Some noise from busy main road disturbs when sitting in garden

Plussat: Lovely Guest House! Spotless! And the breakfast was amazing! The staff were very friendly and nothing was too much trouble for them. They would help out as much as they could! Special thanks to Joyce who made me feel like Royalty!

Miinukset: Slightly out of the city but they will happily arrange a driver for you if you don't have a car.

Plussat: I thought those who ran the place where absolutely amazing. Letts was a A+ gentleman who took care of everything I asked for. This was a last minute business trip, and they made it extremely smooth.

Miinukset: I believe that driver swindled me. He asked for $75 for a total of five trips. He changed the price from 250 bwp to 500 bwp when I left. I think this was an error.

Plussat: The Guesthouse is in a quiet neighborhood, with a lovely backyard. Joyce, who is the on-site house manager, takes excellent care of her guests, very helpful and caring.

Plussat: Fanatastic

Miinukset: Directions

Plussat: Very nice stay, staff friendly and efficient. Nice to see some good customer service in Botswana.

Plussat: The service is very good. Joyce goes out of her way to ensure one is comfortable and well looked after.

Plussat: Room was very comfortable and service good; breakfast was excellent.

Miinukset: Quite chilly eating outside.

Plussat: The lady who attended to us was lovely and so kind. We felt like home away from home. The property is located very close to the shopping malls. It is so peaceful. We really enjoyed our stay and were treated like king and queen. Will definitely come back.

Plussat: The host and staff are wonderful. He told us where and how to get to the things we wanted to do. The place is tidy and romantic if you are on vacation with a partner

Miinukset: Getting to the house is a hassle if you coming for the first time. Gaborone streets don’t allow uturnes

Plussat: Breakfast was amazing and the staff were extremely accommodating

Miinukset: Lack of furniture in my room.. you could see like the open spaces left where there should have been a couch or chair or something.

Plussat: Staff

Miinukset: Very loud music from Capellos and other restaurants at the square made it impossible to sleep at night

Miinukset: Hotel had very noisy restaurants just outside . So was very noisy and unpleasant trying to sleep after a very long journey. Hotel restaurant for dinner was very dissapointing too.

Plussat: They have a problem with the air conditioning Need fixing

Miinukset: Aircon

Plussat: Masa Square great location with options of eateries, ATM, Mascom (buy/recharge your prepaid SIM), sundry shops, etc. Staff at reception & concierge are exceptionally friendly and empathetic & do their best to help you out. Concierge service staff are knowledgeable and cheerful. There's always ready hot water in the shower

Miinukset: Couple of mornings, I could only get lukewarm water in the shower. Bath towels look rather dated. There were ants in the bathroom. TV sound is rather muffled.

Miinukset: Very weak wifi

Plussat: Great space, well furnished modern Deluxe room.

Plussat: Twin bed room was spacious and quiet with plenty of outlets for charging devices. Breakfast buffet offered a variety of hot/cold items plus omelet station. Building is near a currency exchange service and ATM.

Miinukset: Needed to insert our one key to use electricity so couldn't charge devices while out of the room.

Plussat: Nice hotel, good location. The rooms are very large and well designed

Miinukset: The staff could have been more helpful and courteous.

Plussat: Baked goods for breakfast e.g. muffins and scones were just perfect. Best I've had in ages. Pleasant staff, except the lady receptionist who ignored our request to provide bedding and towels. Hotel is located in a safe neighbourhood and is within walking distance to the 3 Chief's monument.

Miinukset: Was disappointed that we were allocated a room with a double bed only that could not accomodate my 10year old despite this information having been provided at the time of making the reservation. Another room was allocated but the sleeper couch was not made up. We requested this be done before going out for dinner but it was still not done on our return later. We had to wait just over an hour for the sleeper couch to be made up and consequently my 10 yr old son got to sleep only at 11pm. We had booked two rooms and despite the number of guests being 5, there was only one bathtowel and bath sheet in each bathroom. It took a while for extra towels to be provided. Very limited breakfast. Was disappointed that the protein choice (other than eggs) was only chicken gizzards and haddock. This was a first for us.

Plussat: Food Room service Quietness

Miinukset: The noise the aircon made during the night. The early hours of room service knock

Plussat: The staff was very helpful and welcoming.

Plussat: Great service from all employees. Great to have an Airport shuttle. lots of area to walk around in the grounds of the Lodge

Miinukset: A few fittings in the bathroom and room could be fixed, but nothing major.

Plussat: The staff was very friendly, the room was neat and in tact and my stay was very comfortable

Miinukset: I received a shuttle confirmation through this booking but when I arrived the shuttle wasnt there only to be told when I get to the hotel that the shuttle only picks up guests from the airport in spite of the confirmation I received that I will get a complimentary shuttle from the bus station

Plussat: Fact that there a decent restaurant on premises

Plussat: Very central to what I needed

Miinukset: Waiting at the Airport and the poor standard of the meal

Plussat: Friendly staff, beautiful facilities, exceeded our expectations

Plussat: It’s always clean and dependable.

Miinukset: I wish it had vending machines. We arrived very late from airport and no food was available.

Plussat: great breakfast and reception was good too

Miinukset: nothing to complaint about as everything was just fine

Plussat: The location was good

Miinukset: There was an unpleasant smell in my bathroom, I presume due to some plumbing problem, and the wifi was also not good

Plussat: Cleanliness and Housekeeping section did a marvelous job.

Miinukset: Long waiting for delivery of food and drinks at the Pool Bar. It seemed to be insufficient number of staff behind the bar to serve all the orders from waiting Staff in front of the bar.

Plussat: I don't remember

Miinukset: Rooms were not clean up to standard

Plussat: Location good. Business in the area.

Miinukset: No complaints.

Plussat: Very friendly and helpful staff. Bakery in hotel is the best in town.

Plussat: Variety of choice, pleasant and friendly staff, freshness of the fruit and the yogurt was excellent.

Miinukset: Coffee was bulk and not made individually - therefore not strong and sometimes not hot.

Plussat: Nothing

Miinukset: The gym. It was dirty and smelly. Inadequate air conditioning. The Watt bike computer screen did not work. No towels in gym. No wet wipes to clean equipment after use. The price for one night is very high and does not include breakfast. An additional pula 160 for breakfast. I have stayed in far better hotels for half the price

Plussat: Early check in was fabulous and the staff were absolutely brilliant.

Miinukset: There was no soap or shampoo in the room on check in.

Plussat: I have been staying here for an extended period throughout this year and it feels like my second home. Brilliant hotel and exceptional staff. I will never stay in any other hotel in Gaborone

Plussat: Shower

Miinukset: Cigarette smell at Reception Entrance fee to the casino

Plussat: thank you for the airport shuttle

Miinukset: pillows and towels :(

Plussat: The bed was great and the general feel of the room.

Miinukset: The service lacked and there was no effort from the staff to make the stay memorable. A single towel in a room for 2 people (my wife and I had to share), cockroaches in the shower and insects in plain site on the ceiling.

Plussat: Room was big and comfortable. Bathroom very spacious. Lovely shower. Nice television channels.

Miinukset: Price a little high

Miinukset: Caperts was a bit smelly and service slow

Plussat: Rooms were comfortable and clean.

Miinukset: Breakfast was served in the foyer/reception area. Very hot, no air-conditioning in that area. We has to ask for butter and jam, breakfast time

Plussat: Breakfast was good. Would definitely like a nicer location, perhaps outside with a bit of effort put into making it more comfortable

Miinukset: The cost/night, for the fact that renovations were being done and breakfast lounging area was not available. A nicer seating area outside the rooms. Umbrella perhaps, nicer furniture.

Plussat: Great place to be and the staff was so good.

Miinukset: I could not change anything.

Plussat: Rom was neat,clean and comfortable, great bedding and mattress.

Miinukset: It was unfortunate that only on arrival was i informed of the renovations. Understandably so but the dinner and breakfast option was lacking. Not enough seating for breakfast, i skipped it. dinner limited and have to eat in the foyer. Skipped that as well.

Plussat: The cleanliness and golf course

Miinukset: The loud year-end party which was held right outside my bedroom. Music was so loud...while I appreciate the value of thanking staff, it was interesting that customers were left to fend for themselves...and the party at the hotel in the open, which carried into the night, was a menace considering that our choice of holiday venue was to get away from the city’s maddening crowds

Plussat: Wonderful helpful staff. Comfortable rooms and great location.

Miinukset: The service in the restaurant

Plussat: can you please change your menu daily. it is not occur to eat same thing every day .

Miinukset: bedding was was good but the room is little bit small

Plussat: Almost all the time i booked for a room, id find a room available at a reasonable price. The rooms go completely dark when lights are switched off, i get to have a peaceful and restful night sleep.

Miinukset: The bar area which is next to the pool is poorly lit. the bar is set in a little corner and not s receptive and comfortable for a guest who wishes to just close to the room and enjoy a drink. I found the barman too casual for some reason might not be annoying for some. The front garden is dead, the area looks like it is reserved for expansion but yet again it gives a poor view from the reception and even upstairs in the rooms situated on the southern end. The reservation team apparently knocks off at 6pm therefore any booking made after through booking.com usually do not reach the reception even when one has received booking confirmation from the booking.com app; this basically means that if you do not call to check for accommodation (after booking through app) you might find that all rooms have been taken especially when check in is in the late hours.

Plussat: Clean, well maintained, friendly staff

Miinukset: Noise

Plussat: Comfortable bed

Miinukset: Noise from pool pump. Bath/shower facility space too small.

Plussat: It’s near the mall

Miinukset: Made a booking through “booking.com” and when I came in they could not confirm my booking. Came from a long flight and needed a room to change for my morning meeting but they could not provide a clean room for me to change. When I came back later in the afternoon to check in, they allocated me a room with the toilet not working. Also their elevator is not working, had to carry heavy luggage up the stairs

Plussat: Only the location was good

Miinukset: Rooms too small

Plussat: It's location.

Miinukset: The staff is professional and are willing to assist at any time.

Plussat: I liked EVERYTHING. The hotel EXCEEDED expectations, over-DELIVERED. It had basically EVERYTHING we wanted. very CLEAN, close to the MALL and restaurants, COOLER, in a very SAFE area, with very FRIENDLY and helpful stuff, very COMFORTABLE and smooth sheets, CLEAN pool, and BAR area. I'm only realizing NOW the only pics that I took my first time in Gaborone were only at the HOTEL, lmao.

Miinukset: There was nothing to dislike

Plussat: Excellent location Very helpful staff

Miinukset: I got sick from the food

Plussat: Large comfortable room clean

Miinukset: The Aircon was not working

Plussat: Supportive reception. Well-managed facilities at lodge. Located within walking distance of Botswana Open University.

Miinukset: Too noisy nearby traffic. Barking dogs in residential area.

Plussat: I liked everything, but your prices are a bit higher, you should including at least a dinner. Thank you

Miinukset: Your bathroom water goes beyond the place reserved to be, you have to look where to step

Plussat: Fast, professional service, good location, good facilities, modern and well design rooms and great value, Airport Shuttle good added bonus

Plussat: The room was comfortable, the shower is rather small though

Miinukset: Better consistent wifi

Plussat: Great value and exceptionally well managed. A very popular conference venue so be sure to book in advance. Staff very helpful.

Miinukset: Location is good but traffic "to and from" the CBD, and other central locations to the hotel during busy periods can be slow.

Plussat: Great hotel with great facilities. Although the location meant load of traffic to the new cbd.

Miinukset: Bathrooms walls were dirty. Food was average to very disappointing.

Plussat: Great staff and a very large clean modern room

Miinukset: Traffic in the mornings getting into the city

Plussat: Internet didnt connect to my machine that is the only downside

Miinukset: Was too noisy in the area and carpet in the room.

Plussat: Clean rooms and facilities

Miinukset: The location is good as it's in the main mall with a lot o nearby facilities.

Plussat: Hotel was in the center and close to the everywhere. The room was clean and stuff are very friendly

Miinukset: Everything was fine.

Plussat: The staff was really exceptional. From the time l checked in to the time l checked out they were just awesome.

Plussat: Nice bed

Miinukset: Internet is bad The bathing arrangement was terrible

Plussat: Very good

Miinukset: Having to wait to be allocated a room while i have booked in advance. The room should be ready, not to start looking for a room while i am waiting.

Plussat: Staff members were really very friendly and helpful

Miinukset: Bit noisy during the night from the plaza side

Plussat: Rooms are sizable

Miinukset: Noise from outside

Miinukset: The buffet dinner wasn’t that great , food was a bit dry and some dishes hadn’t been replenished

Plussat: The friendly staff... The facilities at the premises

Miinukset: Everything was on top

Plussat: Modern and quiet place to relax. Great staff with good service. Especially the bar staff-Kagiso (KG). Their pizza is top notch.

Miinukset: Upstairs rooms can be tricky to get to with large luggage.

Plussat: The breakfast was great ,car parking was good and reception staff were very helpful.

Miinukset: The bed was uncomfortable , the bathroom blind was broken and half missing , the curtains were hanging off entering the room and the fridge shelf was broken and there was no cutlery in kitchen.

Plussat: Staff was very nice, all of them were always friendly and very helpful. Food was nice, nothing special. Bedroom was very nice

Miinukset: Aircon made a noise constantly, the smoke detector was beeping every minute for 2 days straight. Not enough plates, kitchen ware in kitchens. Other people were extremely noisy till very late at night

Plussat: Staff were cheerful

Miinukset: Little that was promised materialised eg airport shuttle and specific requests were just not done eg request for 2 single beds, booking of taxi cab. Also we had no water in our room for 2 days. Swimming pool was green.

Plussat: Great place to stay and stuff very, very friendly

Plussat: Breakfast and the beds were confortable.

Plussat: Great facilities, excellent staff, clean swimming pool

Miinukset: The room that was next to the reception and there was loud music noise from the neighbour

Plussat: Friendly staff and good food.

Plussat: The staff is friendly, the rooms are very comfortable, clean and homely. I will definitely return.

Plussat: Not expensive Not far from public transport

Miinukset: Service poor Cleanliness not good Found cups in bathroom

Plussat: Everything was perfect, except that there was a lot of cockroaches

Miinukset: Cockroaches crawling allover the room

Miinukset: The room was filthy. There was mould in the bathroom. The fridge had cockroaches. The water in the kettle had been left and was rotten and stagnant. The bed sheets were fine but it felt very very unhygienic

Plussat: Nothing

Miinukset: Very dirty

Plussat: Lady at reception was most welcoming. Kelebogile is her name and she is a trainee

Miinukset: Terrible television pictures, hardly visible

Plussat: nothing

Miinukset: The whole experience was horrible, untidy and full of cockroaches , will never go there ever again nor recommend it to my clients since I am travel consultant

Plussat: Nothing to write home about. The behaviour of the empoyees are not good at all eg Mompati harassed me

Miinukset: Nothing much.

Miinukset: There was a lot of cockroaches in the room, tv was not working, it takes a while for the hot water to come out the taps and there was a lot of noise from the outside, even during the night.

Plussat: Nice location with bar and casino close to bus station and Shell station. Ideal for the drive to Maun the next day. Rooms are ok and beds are comfortable.

Miinukset: TV had only a few channels but minor point.