Half the room wasn't working and laying over $-- for one night and not being able to smoke outside on the balcony was absurd . Definitely not happy with this place . Location was great but staff was little rude and unpleasant
The location and the room cleaning person was very good.
Room was smaller than advertised, no bathroom exhaust fan, rude attendent at breakfast bar, not worth the price.
The rooms were very bad smells like wet dog rooms were very old .nasty carpet was so bad Needs to be closed or condemned
No hot water
The wallpaper is pealing &the bathroom did not look clean
The location was great
I was not given the room I had asked for. It said I had a private balcony and I had a shared balcony. The light fixture in the room looked like it was falling out of the ceiling and was full of dead bugs.
Location and breakfast was great!
The 6th floor overall has a musky/wet smell, which in turn our room smelled like this also. Room AC was very load and squeaky. The pool was cold and the hot tub was barely luke-warm. The chemicals in the hot tub were overbearing.
Upon check-in the clerk wasnâ€™t friendly or informative. Our room wasnâ€™t clean-hair in shower, bugs on the floor, the bed skirt had some sort of substance on it and the toilet wouldnâ€™t flush. We were given another room which was better
convenience of being close to the attractions and restaurants. The front desk was very friendly
We stayed a total of 4 nights and our room was only cleaned once. The day they cleaned my daughters ipad was stolen from our room and a hairbrush that I gave $20 for! I will never go back.
Titles in bathroom wet and moldy......gave the room a musty smelling.
Location was perfect. I loved being able to walk right out into downtown Gatlinburg.
The room was VERY small and cramped. Queen beds werent truly queen size, more like a full bed. There were hairs stuck to the shower wall when we got there. So gross!
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