Windhoek hotellia

Plussat: Location and staff. Housekeeping Eva was excellent. Very efficient and great customer service skills

Miinukset: Air conditioning didn’t cool well. Had to ask for a fan. Rooms were dark and old and smelled like mildew. The executive lounge food was not good and very little variety.

Plussat: Lovely room and helpful concierge/reception staff. Very good breakfast.

Miinukset: Our room came with access to the Executive Lounge, however, this was closed due to low occupancy. The hotel did provide an alternative area in the dining room, which was probably fair enough. As we pointed out to the reception staff, we witnessed a pretty wild disagreement between staff members in the pool area - not professional .

Plussat: Location and room

Miinukset: Water coming from taps in the room was dark brown and there was no hot water in the shower. Dinner at the restaurant was disappointing, rump steak was sent back.

Plussat: Staff at the reception and generally at the hotel is very welcoming and helpful. A nice place to stay in Windhoek. location is great, rooms are very clean. Breakfast is very nice.

Miinukset: Bars close quite early at night. I already commented on this last time I was there and got an answer, but a smoking corner or cabin on the roof would be friendly.

Plussat: Rooftop bar was great.

Miinukset: A female receptionist forgot to book our transportation to the airport, which I asked her to book the day before, and we got a car 30 minutes after our booking time. A male receptionist in the morning of departure was very helpful to get a car to the airport.

Plussat: There was an outdoor curio market across the street with crafts by the Himba people. They are very assertive salesmen and women! I spent the time there between checkout (10:00 a.m.) and time to leave for the airport at 1:00 pm. There were some unique finds, including uncut gemstones.

Miinukset: Miscommunication with the transport service from the airport. The service was to be paid through the hotel. I was told there would be someone with a sign with my name on it. There wasn't. I used a shuttle but it was not the one hired by the hotel. Then I didn't have local currency to pay the taxi. After much discussion and confusion I went to an ATM in the shopping mall and obtained money for the shuttle. Next time I'll get money at the airport ATM and hire my own shuttle which is readily available at the airport. Dinner was supposed to be available in the rooftop restaurant and was highly recommended by the reception desk. However, on a Friday night it was full of 20-somethings and I couldn't get waiter service. I left and went to the main floor restaurant which had few choices and none of the South African craft gins offered in the rooftop restaurant. The meal was OK. I was really looking forward to trying the special craft gins though.

Plussat: Staff were exceptionally friendly and helpful

Miinukset: When we checked in our room had be given to someone else

Plussat: Clean

Miinukset: Hospitality could be warmer.

Plussat: Located in the heart of the center with a nice roof top terrace and restaurant

Miinukset: Nothing

Plussat: Convenient ocation, good facilities, good staff, internet worked well, good breakfast included

Miinukset: Internet was not included, though available for a fee. This is not made clear on the booking site, Kayak.com.

Plussat: Staff were courteous and friendly. Location very good; close to shops and restaurants. Parking convenient.

Miinukset: TV/ Cable reception during stay was weak.

Plussat: Was very good. Well located

Miinukset: I wish there could be a few higher dinning chairs. They are all too low for some of us.

Plussat: The quality of the place was top and really clean.

Miinukset: Not a thing

Plussat: Not much.

Miinukset: It was disappointing that there was no service out by the pool. Except for the lady at room service who was extremely friendly and helpful, Wilma, the rest of the staff were unfriendly and stiff.

Plussat: The cleanliness, the stuff were really friendl. Nice food..

Plussat: Quiet, and friendly staff

Miinukset: The bathroom did not have a prop and there were a dead beetle on the breakfast display.

Plussat: The bathtub did not have a bath-plug and the tv did not have a signal

Plussat: Location

Miinukset: Renovations taking place in the evening with a strong smell of chemicals

Plussat: Very nice, clean rooms and the fastest internet I have found in Windhoek. Breakfast is also some of the best I've ever had in an African hotel.

Miinukset: Restaurant was only mediocre, and location is a little far from town. During the day, hotel staff came in my room often - four or five times per day - in addition to the cleaning staff. Very annoying.

Plussat: Breakfast service and quality is good.

Miinukset: The shower was not good. Water leaked from below the glass door onto the bathroom floor making it very unsafe. The aircon was dripping water all through the night and making a really irritating noise. The carpet got really wet.

Plussat: Clean rooms ! Nice park with a pool. Gorgeous breakfast included in the hotel rate. The quality of the food is really good and the price is more than fair

Miinukset: The pool isn’t clean ... it seems to me as almost all of the staff from the restaurant to the reception is bored !! Service is worth ... Asked for a late check out and needed to pay the full rate for an overnight stay !! Reception is not helpful ☹️

Plussat: Beautiful garden, friendly staff, clean room.

Miinukset: Only enough for 1 cup of coffee each in the room. The locals at the swimming pool were a bit too much.

Plussat: A very nice located Hotel with view over the town. Very nice rooms, spacy, clean and with view. Friendly and helpful stuff. Extraordinary terrace. Very good breakfast.

Miinukset: The swimmingpool didn't work, but this can happen

Plussat: Location

Miinukset: Shower didn’t drain and when someone came to fix it left dirty footprints all over the bathroom floor. Shower still didn’t drain and bathroom lights by mirror didn’t work. Property a little tired and food better at Am Weinberg.

Plussat: The dinner was excellent albeit a little slow

Miinukset: The cooked breakfast

Plussat: Room and staff excellent. Ambience 100%. Location perfect.

Miinukset: 1. At R4300 per night and you have to pay extra for sausages at breakfast

Plussat: Very friendly and attentive staff. The service and the meals at the restaurant were fantastic. View from the restaurant is very nice, especially during sunset.

Miinukset: Nothing to complain about, all good.

Plussat: They offered champagne and small cake on arrival which was a lovely and welcome touch. Rooms are a good size and feel like Europe because they are quite old and beautifully decorated. Bed is comfortable and facilities all you need. Air conditioning needed tweaking which took a while to work out but was good in the end. Pool area was perfect not overlooked and shade or sun options with the loungers. Food was exceptional as was the service, a little expensive compared to other places in Namibia but the standards were up to European standards in London or Paris. Staff always friendly and wanted to help with anything you asked which was great.

Miinukset: Our room had an interconnecting door, great when travelling with a family, sadly we weren't and our neighbours checked out at 3am, were very noisy and woke us for two hours whilst they packed. The breakfast room was lovely, some wallpaper we hanging off the wall...but it's an old room! It was quite pricey compared to other hotels in the city, but it was worth it.

Plussat: Beautiful ambiance.

Miinukset: Towels and robes were too hard. Despite the prior communication, things were not organized and no apology for their miscommunication.

Plussat: Have stayed many times before and love it as always.

Plussat: Location up a hill slightly out from centre so quiet. Centre 20 mins walk away but return is uphill! Hotel full of character and has superb in house restaurant with superb views of sunsets from terrace

Miinukset: Steep climb from car park to reception might deter some.

Plussat: Location was good because we needed to attend to a client close by. Basic facilities in order, breakfast was good. Coffee excellent. Staff friendly.

Miinukset: This is one of the older establishments. Not all the listed television channels according to the printed list in the room were available. Basin in bathroom did not drain well. Furnishings will need a makeover in the near future. I expected never furnishings for the price we paid.

Plussat: Very flexible staff nice location

Miinukset: All was ok

Plussat: Location and spacious room

Miinukset: WIFI did not reach the room

Plussat: Staff very friendly and helpful, breakfast was a great start to the day. Well located for access to airport and city. Room was tidy, but I would have loved a bit more workspace.

Plussat: This is a very classy hotel with superb rooms and we considered it gave excellent value for money. The breakfast was delicious with a wide menu and the staff very obliging. It is set in a nice area of the city and was easy to locate. The staff were very helpful in identifying really good restaurants for our evening meals. Overall a superb experience.

Miinukset: We had no issues

Plussat: The rooms were perfect nothing was missing. The staff was very friedly and helpful.

Miinukset: I would have preferred that the curtains have more block out. It's very light in the rooms, due to outside lamps all around the guesthouse.

Plussat: The bes was extremely comfy and the TV was alright...the view outside my window in the morning was exceptional.

Plussat: Breakfast was super.

Plussat: Value for money.

Miinukset: Lack of shampoo and soap.

Plussat: When we arrived, our rooms (2) were not available. But we were given a 2 bedroom apartment not far from the main hotel. The apartment was clean and we also had Wi-Fi Internet. Breakfast were good and the staff always nice.

Plussat: Helpful and efficient management who went the extra mile. Enjoyable meal at the close by NUST Hotel School.

Miinukset: I stayed for 8 nights and the sheets were not changed until I complained after night 7. Sheets were visibly dirty by night 4 and day after day, the bed was made upon the dirty sheets. There are no desks in the rooms. For a business related stay, I asked for a table and chair and was told it is not possible to do so. Thankfully the wonderful lady who cleaned the rooms overheard the conversation and went out of her way to supply a table and chair.

Plussat: The bedroom is quiet comfortable. The shower is good and there is a lovely cat in the house.

Miinukset: It's far from the main part of the city, I mean in a walking distance. The breakfast, that you have to pay, says mixed fruit, but it is only one and not fresh. It is canned fruit. You can hear the aircrafts taking off from the Eros Airport. Finaly, be prepared to pay more then it's announced when you order a transfer to Joe's Beer house.

Plussat: A clean and lovingly furnished accommodation that I would like to visit again

Miinukset: The neighbor's dog unfortunately woke me up regularly at night

Plussat: The price Internet was good.

Miinukset: No fan or air con, no mosquito gauze at windows.

Plussat: Very nice place with a rustic style. Staff is very friendly, but the food they have for sale in your room is a little on the pricy side. However, they do have a wonderful take-away-option.

Miinukset: They had a lovely piano, but the piano was incredibly out of tune.

Plussat: Everything

Plussat: Rustic and old view.

Plussat: The privacy and silence

Miinukset: Price should include breakfast

Plussat: Very pleasant and helpful staff; nice swimming pool , patio, and area for relaxation.

Plussat: The homely environment and quietness

Miinukset: Rooms not cleaned regularly and the accommodation cost did not include breakfast.

Plussat: Spacious apartment, comfortable with good facilities. Nice balcony overlooking lovely pool. V friendly helpful staff.

Miinukset: Nothing much.

Plussat: Familiar and lovely place to feel at home at :)

Plussat: Nice facilities. Efficient service. Off-street parking.

Miinukset: Bed a little soft for comfort. Bathroom wall in room 1 a bit strange, not full height, no effective seperation from room.

Plussat: This was the first visit. Staff was welcoming, efficient and service-minded. The whole accomodation was fenced and car parking was inside. Room was spacious, bed comfortable, breakfast with lots of options, good coffee; food in the restaurant was tasty, well prepared with lots of options also for vegetarians. When there was a problem with the shower, within 10 minutes it was taken care of and we were moved to another room. On a Sunday!

Plussat: ROOM SPACIOUS, WELL VENTILATED.

Miinukset: NO INTERCOM, HAVE TO WALK ALL THE WAY TO RECEPTION, OR CALL USING MY ROAMING MOBILE NUMBER, WHICH WAS NOT WORKING/NO NETWORK FOR MY NETWORK OPERATOR (SAFARICOM). THERE WAS NO WATER IN MORNING FOR BATHING. HAVE STORAGE TANKS TO AVOID MANICIPAL WATER PIPE BURSTING DISAPPOINTMENTS. BEFORE THEN, WATER WAS TOO MUDDY/DIRTY, UNPURIFIED.

Plussat: Comfortable bed. Very clean. Friendly and helpful staff.

Miinukset: Toilet flush valve broken.

Plussat: Everything was perfect - we stayed due to the Corona Crisis for almost a week and we really enjoyed our stay. Staff is super nice, rooms are large and very clean, food is delicious. Definitely recommended!

Plussat: Clean rooms

Miinukset: Disappointed because could not bath because of no water and going on a long trip.

Plussat: Breakfast was amazing!

Plussat: Staff and the bedding

Miinukset: It's very clean. Staff very charming and friendly

Plussat: Huone oli kivan värikäs.

Miinukset: Ilmastointi laitteet pitivät todella kovaa ääntä

Plussat: Not much

Miinukset: Pool dirty with green mould in corners, restaurant terrible - waited an hour for dinner which the meat was inedible. Rooms old & tired. Wish we had stayed elsewhere

Plussat: Location, comfort, food, facilities and probably the best beer I've had in a long time

Miinukset: Nothing!

Plussat: Awesome location for an early morning flight.

Plussat: Close to the airport, it is good to catch early flight.

Plussat: Has a nice pool, nice view

Miinukset: No kids activities Breakfast was not included- it looked very simple but they wanted to charge N$110 pp

Plussat: Lovely staff, comfy beds and great food! Thank you! Pedro & Annemarie

Plussat: It was perfect! Same room as last time so it was like going from home to home... Food was delicious! Room clean and very comfortable!

Plussat: Ideal for overnight stop before early morning flight from nearby Windhoek airport. Large airy rooms, kettle, fridge and mosquito burner all supplied. Restaurant served perfectly nice meals, and staff were friendly and helpful. Very reasonable rates.

Miinukset: Pretty basic but good 3 star accommodation

Plussat: All food.

Miinukset: Kamers out-of-date.

Plussat: dinner and breakfast

Miinukset: nothing

Plussat: See above

Miinukset: After a long day travelling by car and plane arrived to find could not get a drink as no bar service at 10pm.. advertised time was 11pm. Requested water as none in room..duty manager sent somebody to get water from housekeeping stock..after 25 mins rang duty manager again to ask what was so difficult about fetching water..suggested he got two cold bottles from bar himself..got some weak excuse that we would have to pay! Left wondering if I was talking the a manager or a mouse. Water eventually arrived..it was warm ! Resorted to driving to.local petrol station to get cold drinks and food Obviously no idea of how to treat international visitors. Have been visiting annually since 2002 and have never been treated so poorly We won't be back at either of their hotels.

Plussat: The breakfast was delicious and the fact that we had access to the pool at Safari Court Hotel

Miinukset: The bathroom pipes of the first room I stayed in made a banging noise, woke and kept me awake. I asked the staff to resolve the issue only to find that they masked the problem. I asked to move rooms, which staff happily to supported me with after my third complaint. The service at the restaurant was poor. On one occasion I had to wait for my lunch for up to an hour and at two separate occasions I had to leave the restaurant as there were no staff about to ask for menus.

Plussat: Great location if you want to be next to the airport. The staff were brilliant!

Miinukset: It is a bit tired

Plussat: Nothing much

Miinukset: Bathroom the drains were blocked

Plussat: A perfect Place to stay. Warm and friendly people, wonderful nature and the tents are very, very nice. We want to come back!

Miinukset: —-

Plussat: Lovely people and lovely place. We use it to decompress for one or two days after arriving from europe in windhoek. The giraffes walk bij your deluxe tent in the morning after which you sit down for a beautiful breakfast. After that we take a dip in the pool, retire to the porch with a book, have a little snooze or maybe go for a walk to spot oryx or springbok in the afternoon and a nice DIY braai in the evening with the sun setting behind the mountains. Couldn’t be better.

Plussat: The accomodation was great : very confirtable and very clean . Proximity with Windhoek. The animals the morning.

Miinukset: Need to develop family room or to accomodate some rooms with sofa to welcome parents and small kids in the same place - we were forced to book 2 rooms

Plussat: Everything was super special

Plussat: It was beautiful tented accommodation self catering but we where the only family there so they gave us breakfast in the morning was lovely, pool to cool down and the owner is great herself.

Plussat: It was great!

Plussat: The owner was very welcoming and made me feel at home as soon as I arrived and throughout my stay. The lodge was pristine clean and very comfortable and the breakfast was great watching the giraffes. The owners dog kept me company throughout my stay and slept outside my lodge all night which, given I was travelling alone, only made my stay even more relaxing So peaceful and such a relaxing stay. If I go back to Windhoek I will definitely be staying here again.

Miinukset: Nothing

Plussat: Very friendly warm people/staff. Quiet environment

Plussat: Excellent location, spacious room

Miinukset: Holes in the mosquito net were rather unfortunate

Plussat: good breakfast, friendly people and perfect location with inner parking; we stay regularly in this hotel

Plussat: friendly staff at reception, lovely room. great breakfast with accommodating breakfast ladies and hostess for pre-requested snacks.

Miinukset: road front signage could have been a little clearer

Plussat: Well located and staff really friendly and help.

Plussat: Reliable and correct people; good breakfast!

Plussat: The friendliness of the staff at the reception and the restaurant/ kitchen personnel

Miinukset: You could probably have a variety in your menu for meals,

Plussat: The People are so kind and they take care of us as if we are famely!

Plussat: Good location and all clean

Plussat: Great Location, nice view from the pool deck, friendly owner und very caring staff. Highly recommended.

Plussat: The location first of all. The staff, especially Aina, were all good. The position on the top of the hill was refreshing. Closeness to Joe's Beerhouse, a must for a great evening out. A very welcoming place. Close to access to and from the airport.

Miinukset: The air conditioning unit was a little too noisy to run through the night.

Plussat: Super location, near good restaurants in a nice neighborhood. Rooms very clean, good breakfast, best way to start and end your Namibian vacation.

Plussat: Ihana aamiainen

Plussat: Staff was extremely friendly and kind! Best scramble eggs ever!

Plussat: My friend and I stayed here at the beginning and at the end of our Namibia trip, and both times it was a very enjoyable stay. Rooms are very clean and the location quiet and safe, with several restaurants within walking distance or short ride away. Breakfast served by very friendly Aina (sp?) was a very delicious multi-course affair!

Miinukset: Perhaps they could have some different drinks other than beer for a pre-dinner drink or a nightcap. The breakfast ends kind of early at 0845.

Plussat: Viihtyisä pikkuhotelli, isot mukavat huoneet. Rauhallisuutta kaipaavalle.

Plussat: Nice, friendly small guest house. Very good breakfast, a couple of restaurants within walking distance. Excellent value for money. Would (and will, in a few days) stay there again and recommend to friends.

Plussat: Staff. Breakfast.

Miinukset: Nothing.

Plussat: Breakfast service was lovely. Help getting an Uber and a reservation at a restaurant. Very nice bed linen and blankets!

Miinukset: Sassy receptionist was a bit much. The pool is much smaller than it looks in the pictures.

Plussat: Property was easy to find from airport

Miinukset: Would be good to stay longer.

Plussat: Super friendly staff, everything was clean and the location was very central and walking distance to restaurants and shops. We also had the best omelette of our trip through Namibia at Casa Africana. Great value for money. All our queries were answered fast and thoroughly and we were helped with anything that we needed.

Plussat: The receptionist who did more than double duty - did everything including cooking the evening meal for eight! She was tremendous. I hope the owners realize what a competent gem they jabe on her!!

Miinukset: Postage stamp pool sadly in need of repainting.

Plussat: Location is excellent, good neighbourhood. Loved the property … Just forgot to book a room with a double bed but that is not their fault. Annelien and Mondy was very friendly …

Plussat: It is a quiet, peaceful place, quite close to the centre of town. The staff were all friendly, welcoming and helpful. Security was good. The breakfast was fine with a good choice for such a small place. A car is essential for a stay here as there are no restaurants within easy walking distance. The hotel will provide a limited choice of meals but require at least a few hours notice.

Miinukset: No problems at all.

Plussat: They are very kind. I love the omelet for breakfast.

Plussat: Good facilities.

Miinukset: Dead cockroaches in my room.