Hotel Residence Cityzen

We have stayed before when we come to visit our family in a Geneva . It gives us the facilities to get our own breakfast , as I have complicated dietary requirements and had all we need. Very convenient for transport and the station .

The area is not the best , we always turn left out of the front door . This time we did find it very hot at night and had difficulty controlling the heating. We were surprised how the price had gone up from last year , but realised it was the time of the Geneva Motor Show( which was cancelled) we would have appreciated an offer of reduction under the circumstances .

This is a very functional place to stay! By functional I mean it does have everything you need albeit the layout is odd and the kitchen space small. Other customer comments I read before booking this place were very accurate so do read through them. The place is exceptionally clean.

As others pointed out this apartment is on a red light district street and there are clearly sex workers and drug dealers in evidence but honestly that wasn't an issue and we didn't feel threatened by it at all. The fact is that the location is so excellent it outweighs by far the street itself plus you are steps away from exiting the street and on to cafe filled roads.

Friendly reception. Two rooms divided by bathroom so offering privacy.

Location close to train station, but felt ‘down town’.

enough refrigerator space

dodgy location which I was not aware of when booking

The staff were very friendly and provided comprehensive advice. Room was well appointed and equipped, if a little dated.

Unfortunately, the tone of the surrounding neighbourhood did detract from the otherwise pleasant stay.

Location was near the lake but in a very bad lane. Price was ok.

Very bad location, next to red light district. Unsafe at night. Even room cleaning is not available on sundays. No one at reception after 5 pm. No service possible. Very bad layout of the room. Inconvenient for family. All in all a very bad experience.

We came on saturday, there was no one, even though on booking confirmation was written than check-in is from 14 - 00 saturday. And we had no cod for entering the door. Fortunnately there was another guest, he helped us and found the envelope somewhere for us. If not, we would stay on the street.

Got free upgrade to exceptionaly big/nice appartment, Staff were very freindly/helpfull once you finally got to meet them.

Big problem was lack of on-site staff when i checked in. There was only an itercomm connection. This resulted in a lot of confusion/wasted time. Also had problems with access to alternative accomodation - either given wrong door code OR not provided with info required to gain access. Also the alternative accomodation, brilliant though it was, didn't have internet access which was something I had been expexting/counting on.