Meliá Genova

Friendly staff

Breakfast too expensive and bad quality

The hotel staff was friendly aside from the gentleman I spoke on the phone, and the hotel was clean.

Given this is a 5-star hotel I was pretty shocked to realize there was only cold water available in the first morning of my stay, which translated in a cold shower and shave. This was my first experience of such a case despite having attended about 150-200 business hotels all over the world. I was even more surprised to see that the hotel had not a single iron available, urging me to attend the congress without wrinkled shirts. I think that such problems (negative experiences) can always happen (although I have to admit it was a bad coincidence to find out about 2 uniquely experienced grievances during my first morning). However, the way how the gentleman at the reception handled my surprise & complaint about these 2 grievances was by far the worst part of my experience. My conviction is that a 5-star hotel should definitely try to make up for such a disruptive guest experience and offer a free massage, drinks or another service such as free ironing. The location of the Melia hotel within Genova is ok but far from outstanding. The hotel has been kept clean and offers a standard breakfast. IMO the breakfast does not meet the standards of a 5-star hotel.