Glendale hotellia

Miinukset: The bathroom under the vanity and by the bathtub were a bit dingy. The coffee mugs were smeared with something. Other than that, the room (suite) was very spacious and beautiful.

Plussat: The protocols in place for safety - virus. Beautiful hotel.

Miinukset: All was good.

Plussat: Perfect location between tanger mall and street walk

Plussat: Fast check-in on a game day!

Miinukset: Business center / store was not open at 4am.

Plussat: Breakfast options, center courtyard was very comfortable, walk out deck in room, fast elevators, valet service, staff very nice, clean.

Miinukset: I wish I would have planned better and used the spa. Location is right there with many option. Next time ;)

Plussat: Great hotel at an excellent location near shops, restaurants and the Jobing.com arena. The pool was very nice and food by the pool was excellent! We stayed there to attend the Coyotes Vs. Minnesota Wild hockey game. The Wild hockey players stayed at the hotel and my son was thrilled to meet and take photos after the game at the hotel.

Miinukset: nothing - everything was great!

Plussat: The bed was super comfortable, the shower was amazing

Miinukset: We couldn't figure out the ac but we didn't ask either. It wasn't overly hot so we didn't worry about it

Miinukset: Verified my reservations day before arrival. Reserved and paid for double beds. At chech in I was told they didn't have any doubles left but I could drive 15-20 miles from where I was at the get the rooms. Not an option since the concert started in 20 minutes. Then they offered me a roll away. Desk informed that she would give me my room at no cost because of the 100% guarantee. That of course made the uncomfortable roll away worth it. Until the next morning when we spoke to the day manager who informed us that since we booked it through a 3rd party the 100% guarantee didn't apply. We informed him about what we had been told by the front desk the night before. He finally agreed, refused to provide any documentation for the credit which may or may not show up as a credit in a week or so. Not happy or convinced it will happen!

Plussat: The staff was exceptional here and everything exceeded our expectations. We visited when the area was quiet- nothing at the stadium or the arena- and loved it.

Plussat: Proximity to many bars and restaurants. Also next to Tanger Outlet. Great free breakfast. Very friendly staff at front desk.

Plussat: The room was reasonably comfortable, although the heat/cooling was tricky to figure out (I'm not sure we ever did, really). The wifi was great. I liked the all-day availability of free snacks and drinks -- actually, that was really great. Kind of like home. The staff was very, very friendly - kudos on that! Well done, all!

Miinukset: This is a little nitpicky, but the breakfast options were a little light. Fortunately, I like cereal, but my wife doesn't really. The heating system was just kind of weird. I couldn't figure out the chart that was supposed to explain how to use it - and when I sent a picture of it to two VERY smart friends, they couldn't agree on what the chart meant. Also, the trash cans in the room were pretty tiny. We moved the big one from the bathroom into the main room, and that was better.

Plussat: Can't say enough good things about this hotel. Staff, housekeeping, amenities, ambiance all wonderful. We were extremely comfortable and well taken care of during our stay.

Plussat: Overall a clean and utilitarian type of room. Nothing fancy for sure and if you're looking for a low price without worries this would be a great selection.

Miinukset: Paper thin walls - I was in a separate building off of the main hotel so can't say whether all buildings are this bad, but I was wakened by the neighbor's alarm clock and overheard complete phone conversations - it was to the point I went outside to make calls.

Plussat: Comfy beds. Nice grounds. In the middle of Glendale and near Thunderbird hospital. Like the campus atmosphere!

Miinukset: Five bucks to park. Very hard to find a parking spot near the front.

Plussat: Room appeared clean, although it was small, old and small details like scuff marks and older paint made it seem run down.

Miinukset: Shower only in small bathroom, entrance to tiny rooms is more like a motel, pool is not heated and you had to go pick up and drop off the key and towels at the desk when you wanted to use it. It reminded me more of a YMCA that an Executive Center. I was expecting a hotel.

Plussat: The rooms were very clean, spacious and comfortable. The added extras like the drink on arrival and the 'help yourself food' in the kitchen was awesome!

Miinukset: Nothing!

Plussat: Clean room.

Miinukset: Rooms were very small. Breakfast was poor..

Plussat: The thing that impressed me the most was that they had a refrigerator in the common area stocked with name brand pop, bottled water, ice tea, milk, juice, etc... available for free 24 hours a day. There were also name brand snack items - chips, granola bars, breakfast bars, etc... The beds were extremely comfortable, as were the pillows. The bathroom had a medicine cabinet for storing stuff, as well as a vanity under the sink. Towels were big and fluffy.

Miinukset: The parking was limited. There was plenty of parking, but it was laid out in an odd fashion, that might require a bit of walking if you didn't get one of the close in spots. The shower was a corner unit that might be tight if you a larger person.

Plussat: The price was ok.

Miinukset: The place was located in a maze of parking lots and was so hard to find at night. The room was tiny and smelled like old cigarettes. The bed was horrible and you could feel the springs in your back. The shower was the worst! Little tiles on the floor of the shower that when wet and soapy became an ice rink .

Plussat: Location, beautiful room for the cost, nice bathroom and shower. Private entry, very pleasant outdoor areas.

Miinukset: Parking is a little inconvenient, and no visitor parking meant visitor had to park across the street at the strip mall.

Plussat: Newspaper availability Stocked refrigerator Fresh, green lawn Fine location Large swimming pool Monday treats for baseball fans Inexpensive

Miinukset: Flawed bathroom sink drain Stale, flavorless pastry Obscure location Very poor signage Awful parking availability

Plussat: Service was good and the rate was fair.

Miinukset: The shower had mold and I wore my flip flops to shower.

Plussat: The bed and pillows were so comfortable. Best night sleep I've had in a long time.

Miinukset: The food wasn't very good .. that is the only thing that I recommend they improve.

Plussat: Not much directly around the hotel a couple places to eat I think a diner and culvers. Close to the I-10

Plussat: A larger than normal Comfort Suites. It's a little tricky to find the vehicle entrance but the lodging itself is typical of a well run property. Very clean. Broader assortment at breakfast. Fresh cut fruit daily. Would definitely stay again.

Miinukset: Finding vehicle entrance at night. Could use better signage.

Plussat: I only like the location to Camelback Ranch.

Miinukset: The GM was a jerk. I booked a double queen size room but they gave a queen size room. To top it off they gave us a handicap room. I asked the GM to change our room and he said no because we used a third party to book our room and that they barely get paid from the third party. He told us that if we were willing to pay more that then he would change our room. This has to be the worst hotel management that I have ever encountered. I will never stay here again!!!!

Plussat: We had an excellent stay at this hotel. The staff were extremely friendly, breakfast was delicious, very close to Gila River Arena, an outlet mall and many restaurants. We used the shuttle every day. Excellent value.

Plussat: When my husband and I stayed at Springhill, I couldn't have been more pleased. We went down there for a concert which ended up getting canceled. The ladies at the front desk helped us find things to do for the night and were just overall very friendly. The breakfast was good along with the unbeatable price. We are already planning to stay there again next month.

Plussat: We liked the size of the room, the comfy bed and the kitchenette.

Miinukset: The size of the trash cans, to small.

Plussat: Staff was helpful even late at night. Breakfast bar included Right next to a lot of shopping

Miinukset: Breakfast wasn't great

Plussat: The breakfast buffet was especially nice compared to the usual sort of "continental breakfast" hotels offer. The bed was comfortable and the room was clean. The suite had a living room area with a couch and its own TV.

Plussat: Staff is friendly, the mall is right there, clean rooms, awesome breakfast, clean hotel, id definitely stay here again.

Plussat: Very friendly/helpful staff, they have been trained well polite, know the area and offer good advice. They went out of their way to help us, the morning of checkout we had a flat tire and could not change it. We called mobile service and the staff allowed us to stay and offered cold water and other liquids as it was 107 degrees outside.

Miinukset: The rooms only had a single TV, while it is big I do think two TVs would be better.

Plussat: Nice staff and located near shopping and restaurants.

Miinukset: The pool and hot tub is outside. This is fine except for the days when the temp is 100+.

Plussat: Wow there's are really big train the drives right next to the hotel!!

Miinukset: Oh crap that train runs every couple of hours and blasts its horn past the hotel several times several times a night!

Plussat: The location's proximity to the event I was attending was great, the staff was friendly, parking was adequate, there was a pool, which is always a bonus, and the price was right.

Miinukset: Our room smelled oddly of cat pee and when we asked to change rooms we were unable to do so until the manager arrived but we were on a tight schedule and couldn't wait. Also, the towels had hairs on them and my bed had a dead bee in it. So, cleanliness was a big issue.

Plussat: is very comfort and economic

Miinukset: the parking and wifi

Plussat: COST,LOCATION,STAFF

Miinukset: THE DOOR KEY NOT WORKING PROPERLY

Plussat: Very friendly and helpful staff. Hotel is very close to two bus routes and the Glendale information centre is a few minutes walk away.

Plussat: The hotel consists of two buildings. The one with the lobi inside has internet all over but the internet connection does not reach to the other building. The continental breakfast is ok, keeps you ok until the lunch. The air conditioning is a bit loud but you cannot get better for this price. You can just shut it down whenever you want to.

Plussat: Great staff and facilities. Thank you very for a good time!

Plussat: nothing

Miinukset: ice machine didnt work, train went by & made lots of noise

Plussat: The bed to our suprise was really comforitable! The staff was friendly and it was very quite!

Miinukset: The area was rather bad. I really didnt want to go out at night didnt feel safe. Plus the room was rather old looking and run down.

Plussat: Nice to have a kitchenette! Good coffee. Comfy bed.

Miinukset: Disliking anything here would just be nitpicking. I would have liked conditioner in the bathroom, and I thought the breakfast offering could have been a bit better given the room price, but it was sufficient for me.

Plussat: Staff were AMAZING! Loved the dinner and drinks Mon-Wed. Very clean. The kitchen is amazing.

Plussat: Everything was great!

Miinukset: Nothing

Plussat: Staff was friendly and accommodating. I like stayin st the spring hill suites because of the free breakfast and available fitness room.

Miinukset: Everything was perfect

Plussat: Close to stadiums and nice staff.

Miinukset: A little tired but acceptable for price.

Plussat: Staff was very friendly & concerned, rooms were clean & great

Miinukset: We had issues with self check out on the TV & couldn't reach the front desk if you hit the button on the phone, the girl in the front said sometimes it does not work and sometimes had to hit 0. but she did say she would get it looked at.

Plussat: Clean rooms and friendly staff

Miinukset: I booked thru a web based provider and was asked to pay for my stay upon arrival. I am concerned I was double billed . Time will tell A there were several sports tournaments the weekend I was there. I got up for breakfast at 6 am and the lounge was full with no food left . I came back at 8 and there was plenty of food

Plussat: Close to many different areas, venues

Miinukset: Did not like that the air conditioning comes on only when you enter the room. It was 115 outside and the room was 84. Took quite a while to get to 74

Plussat: The staff was friendly. The beds were comfortable.

Miinukset: My key would not work in the reader to come in from outside. I was locked out for a while and had to call my boyfriend on the phone to come let me in. The curtains would not shut all the way so the sunlight came in early in the morning.

Plussat: everything was great and clean

Miinukset: Breakfast could have been better

Plussat: Employees were very helpful and friendly. Great value AND free breakfast.

Miinukset: No fridge - I thought that was standard in rooms.

Plussat: Good breakfast

Miinukset: Deferred maintenance in room, low price/value ratio.

Plussat: I liked the location and facilities. There is lots of shopping, restaurants near by and close to freeway. Staff was friendly and helpful. The breakfast was filling and coffee was very much appreciated. Our room was small but the beds were comfortable. We did receive a non-smoking room as requested. We would use them again.

Miinukset: Bathroom area could use some attention. Tub was not completely cleaned and vanity area was dusty. It looked as if there was paint residue on the drain. There was a small hole in the wall where the toilet paper dispenser was located. Needs to be patched. Also, the Iron did not work well. It kept leaking water onto our clothes.

Plussat: Everything was wonderful

Miinukset: I loved everything about this place

Plussat: Close by the Westgate area and the loop 101

Plussat: Excellent all the way around

Plussat: They were SO accommodating, even at midnight when we arrived with two pets. SO grateful!!!

Plussat: The customer care was excellent. The reps were very pleasant. They answered all my questions. They serviced by room with excellence. The location was great. The daily breakfast was very good. The room temperature was adjustable. I safe felt at home.

Miinukset: There was nothing to not like.

Plussat: Staff was very friendly took care of all my needs.

Miinukset: No

Plussat: Was an awesome stay

Miinukset: Everything was excellent

Plussat: The room with the private bedroom area was awesome . also having a full size fridge was very useful.

Miinukset: The entire room was great. So i was suprised that the actual shower an tub was very old school walk in shower with glass doors would of been very classy, to go with the rest of the room.

Plussat: Cleaniness and space of the room

Miinukset: No

Plussat: Room was clean and spacious. The kitchenette has everything I needed.

Miinukset: The AC was loud, the handle in the shower was broken.

Plussat: breakfast

Miinukset: none

Plussat: Great location. Full kitchen was nice. Large rooms.

Miinukset: Pool area deck needs resurfaced. Starting to chip and is sharp on your feet.

Plussat: B&B feel in every way in the spirit of McMenamins

Miinukset: Smoking was allowed too close to the open door, stunk up the lobby!

Miinukset: Bar closed at midnight

Plussat: Newly remodeled, spacious, comfortable suite in beautiful oasis.

Miinukset: Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.

Miinukset: Many reviews have the Arizona Grand Resort on the top of their list, but the truth is the options are few, the facilities are dated, and the atmosphere has very little energy. Don't get me wrong, this is a nice hotel, however, in terms of resorts, it does not belong in the same conversation with any of the Scottsdale or Sedona facilities. Very disappointing considering what was being sold. A three-night reservation, we left after one evening.

Miinukset: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.

Plussat: This isn't a very romantic resort. Too many places for families and not enough places for romance

Miinukset: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

Plussat: Not much to like. Except the property had mature trees.

Miinukset: Staff service was shockingly bad. The property claimed there was an upgrade ... still old and dirty looking. Price of food was very high. They call this a resort ... more like a glorified hotel. Would not recommend this property ti anyone.

Plussat: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,

Miinukset: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.

Plussat: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome

Miinukset: Resort fee seems over the top considering daily rate being charged

Plussat: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.

Miinukset: No microwave

Plussat: Location was good, hotel was clean, staff was friendly and responsive. We were given an upgraded suite. I would consider returning. The fitness center was very nice.

Miinukset: As a 4-star resort, I expected just a bit more. Water pressure was poor, not all of the shower features functioned properly, dirty towels were left by the cleaning staff outside our door for extended periods. The $50 + tax resort fee per day seemed a bit excessive - especially when the water park was only open on the weekend and we were not able to use it.

Plussat: The hotel is beautiful. It has great potential but they are far from meeting it. If they remodeled the place, they certainly are not finished. The housekeeping staff were great.

Miinukset: They do not have supplies/equipment to handle the capacity. We needed another blanket and were told they ran out. They do not have nearly enough chairs at the pools. There were 10 lounge chairs at our pool. I know they cannot provide enough chairs for every guest but there is absolutely no excuse why there were not at least 30-40 chairs at each pool. There was certainly room for that many. People at the pools were angry. The teenagers that work at the oasis pool were rude. Instead of being a relaxing experience, it was over-crowded and stressful.

Miinukset: cost of food & drinks to expensive

Plussat: The staff was excellent. The property was nice.

Miinukset: Our room was not cleaned until well into the afternoon on Sunday.

Plussat: Room were very nice and availability to facilities was great. Pools were in excellent condition. Room Service was very quick. Grounds were great fro mid summer in Az.

Miinukset: The lobby resturant had a fly problem. We must have had a 10 to 15 fly's hovering around us during dinner.

Plussat: I liked the location of the room as compared to the location of the waterpark. I enjoyed the movie in the wave pool.

Miinukset: I did not like that taxes and resort fees were hidden during initial booking.

Plussat: There is so much for the kids to do

Plussat: The staff were very nice and helpful. The room was nice and they accomodated our needs nicely. Wish we could have stayed longer.

Plussat: The Oasis waterpark is very family friendly. I wouldn't recommend the nearby/closest Mexican restaurant... unless you don't have to be anywhere for a while.

Miinukset:

Plussat: my family and i loved the arizona grande resort wv have stayed there 2 years in a row it isnt far from where we live, staff is very friendly and accomendating, also the resort and water park was cleanand gave me a feeling i was in the tropics!

Miinukset:

Plussat: The water park is wonderful. Our children loved it. The grounds are very well maintained and the foliage is beautiful. The suites are very nice.

Miinukset: The suite was a little small. It says it sleeps 6, however that would not work too well especially since the bathroom is located in the main bedroom.

Plussat: The room was nice, and the property was beautiful

Miinukset:

Plussat: Everything was amazing.

Miinukset: How early check out was not the best.

Plussat: I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.

Miinukset: Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

Miinukset: Dated

Plussat: I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.

Plussat: Easy check in

Miinukset: They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.

Plussat: Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.

Plussat: This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.

Plussat: The pool was great! The pool staff was excellent and always around if you needed anything!

Miinukset: We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.

Miinukset: Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money

Plussat: It's a nice place, bed was so good

Miinukset: Nothing to complain about

Plussat: Aging but acceptable property

Miinukset: The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.

Plussat: The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.

Miinukset: There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.

Plussat: Went for a 30th reunion. Great facilities, polite and helpful staff, lots of pools, spacious rooms. Many conveniences. Even great food at the pool and room service. Excellent value. (We stayed the last weekend in September and got a special rate by shopping it in advance.)

Miinukset: A place this big could use a bit more food options. Maybe a bigger menu for room service and pool restaurant. But the food was excellent, so the request for more of it is a compliment!

Plussat: Close to family.

Miinukset: The resort is tired and it shows.

Plussat: The staff was amazingly helpful. The location was great!

Miinukset: The room wasn't cleaned the best. My wife had me go get Lysol wipes to wipe down our room.

Plussat: Nothingeverything

Plussat: Everything ! the staff was awesome the view from our room was spectacular

Miinukset: Leaving ! Had a wonderful weekend there will go again

Miinukset: My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room

Plussat: Atmosphere was awesome

Miinukset: The weather, it rained during our stay

Plussat: Nice room nice pools

Miinukset: I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.

Miinukset: Toilet flushes did not work, Shower worked together with regular shower and facet runs,

Plussat: as we frequent several valley hotels, we especially loved the adult pool area....................

Miinukset: our room had absolutely no view front or back

Plussat: Location

Miinukset: Parking

Plussat: Location and staff

Miinukset: Hotel is a bit dated

Plussat: Quiet retreat. Comfortable suite.

Plussat: Convenience and value for money in a high class operation

Miinukset: No

Plussat: Stayed in the Presidential Suite which was absolutley amazing. There was more then enough room for two poeple and the rooms were very nicely decorated. Not mention, we were within 20 ft of a pool and fitness room and had no issues with parking the entire trip.

Plussat: It was quiet and serene...not very crowded.

Plussat: We stayed in a Presidential suite and had a lot of nice room to visit with my son and family. (big living room and large dining table and chairs, bath and a half, large master suite with balcony and bar area). The kids enjoyed the pools and water facilities. The facility is older, but is kept in good shape... Off season pricing was great!

Miinukset: There was a small frig. in the bar area that was filled with hotel snacks that were very expensive. There was no microwave.

Plussat: the pools

Miinukset: out of the way....

Plussat: Everyone was really friendly. The hotel was clean and offered all the amenities we desired (golf, swiming for both kids and family). An area to allow the family to gather and talk.

Miinukset: we were billed incorrectly for our room. We were billed at $211.65/night which was higher than the rate on the booking.com confirmation. I have sent an email to the Pointe Hilton to ask them to review our bill vs a copy of your booking confirmation email.

Plussat: The Cliffside Resort was beautiful with a gorgeous view of the city. We especially like the hiking trail at the top of the resort which had a panoramic view of the city. The patio view was also very nice.

Miinukset: I did not like the fact that we had to worry about extra charges that were added on. We paid over $100.00 extra than we originally anticipated. It makes the experience less pleasurable. The cleaning staff tended to be slow about cleaning the rooms and left stuff laying around.

Plussat: The location was great. Staff were very friendly.

Miinukset: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Plussat: Everything! Very Unique.

Plussat: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Plussat: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!

Miinukset: nothing.

Plussat: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.

Plussat: Many luxury features. Service very good and happy hour nice.

Miinukset: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Plussat: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.

Miinukset: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Plussat: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

Plussat: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!

Miinukset: Smoking in the general seating areas outside

Plussat: Beautiful architecture and design elements of a Frank Lloyd Wright associate. Beautiful pools and eight of them. Good service.

Miinukset: Can be expensive. Self parking- quite a distance away.

Plussat: Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.

Miinukset: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Plussat: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.

Miinukset: Room needed updated

Plussat: Simply excellent - the best hotel we had during our 4 weeks trip

Miinukset:

Plussat: Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump.

Miinukset: Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.

Plussat: We spent most of our time at the pool it was a great relaxing atmosphere the only drawback was that the pool closed early

Miinukset: We didn't like that the pool closed so early

Plussat: Everything was very nice, but I especially liked the pool area.

Miinukset: The stairs to the roof terrasse was next to my room and someone was unlocking that gate at 7:30 every morning, with less then a quiet manipulation. Other then that, no complaints what so ever. i loved the place.

Plussat: Excellent staff , great swimming pool for all ages , low cost meals , happy hour every afternoon , bands playing most nights

Miinukset: Luke warm water for showering and shaving took ages to obtain , towels old

Plussat: Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp.

Miinukset: I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.

Plussat: Great, helpful staff; Arty and comfortable; Delicious bistro / bar; Wonderful rooftop bar / open lounge with live music. Convenient location and easy covered parking.

Miinukset: In Phoenix!

Plussat: Restaurant was good. Junior suite was spacious.

Miinukset: No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.

Plussat: Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules.

Miinukset: One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.

Miinukset: There was a dj poolside all day, then a jazz band played on the roof directly above me until 10:00 pm. 7:00 am kids yelling bloody murder in the pool, if you don't like sleep this is your spot

Plussat: Everything

Plussat: Lady at the front desk was very helpful finding me food at 12pm.

Plussat: VEry expensive in relation with price. Try to do a design hotel, but it is very old , and expensive.

Miinukset: Gym, swimpool, etc, etc

Plussat: Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible.

Miinukset: Nothing

Plussat: Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.

Plussat: We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.

Plussat: We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.

Plussat: Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.

Plussat: We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!

Plussat: Very clean and easy access to parking and front.

Miinukset: The power went out.

Plussat: The resort is beautiful. The wait staff at the restaurant was fantastic.

Miinukset: Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.

Plussat: The bell hops/valets were great! They were knowledgeable, fast and treated you like a VIP. They always called you by name when ever you had contact with them.

Plussat: The grounds and villas were simply beautiful.

Plussat: The staff were very freindly. I ate at the resteraunt and found it to be surprisingly good

Plussat: the food

Miinukset: lost & found never calls you back, nor they answer the telephone.

Plussat: Room service. Food. Friendly people.

Miinukset: Price was less expensive the day after we arrived but we were locked In at the expensive price.

Plussat: Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.

Miinukset: None

Plussat: Friendly staff, clean comfortable room

Miinukset: The price was rather high

Plussat: The location so close to Sky Harbor Airport. The size and comfort of the room. The frequency of the airport shuttle.

Miinukset: The service and competence of the bar staff left a lot to be desired. The lobby entrance is so dim that it looks really dingy and rundown, which, unfortunately, gives a poor first impression that colors everything else you see subsequently.

Plussat: the courtesy of the gentleman at the reception desk and efficiency checking us in.

Miinukset: on arrival at hotel front entrance, no one to help take luggage from car to reception area (there was a staff member with cart just inside the entrance but we were totally ignored, he calmly looked away while we struggled to get the luggage inside) and no coffee maker in room

Plussat: convenient to airport and good value for money

Plussat: Every one of the service people at the hotel was extremely polite and helpful.

Miinukset: The fee for parking at the hotel was $6 a day, but I was told I would not pay for the night I stayed at the hotel. It was only applicable for the four days I left my car for my trip. However, when I returned I was told there was a $12 valet fee for the night I stayed there. WHAT???? That was NEVER mentioned and the attendant didn't charge me when I said I'd never heard of that.

Plussat: Wonderful location and availability of shuttle service. Staff was friendly and efficient.

Miinukset: No.

Plussat: Evrything from the attention paid by the employees to the cleanliness and comfort of the room. Would definitely recommend it. Great price also for such a luxurious looking room.

Miinukset: Nothing I can think of. Then again, I just stayed one night. Came at 18h and left by 10h the next morning. From this point of view, it was perfect.

Plussat: Convenient location

Miinukset:

Plussat:

Miinukset: The pending charges placed on my checking account that are still present 4 days after my stay

Plussat: Within 4 min drive of airport terminals. The new Metro Tram runs past the front of the hotel giving acess to Mesa and central Phoenix every 10 mins. There is a free shuttle bus service from all airport terminals to the Metro station evry 12 mins.

Miinukset: In room air conditioning was very noisy.

Plussat: Over night stay only. It was excellent

Miinukset: