Quality Inn & Suites On The River

Nothing

My retired sister and I checked into the Quality Inn & Suites On the River. We arrived after 10pm and entered the room. When we opened the door we saw a man in his bed who jumped up and said SHHHHH I have children sleeping. We were frightened that someone was in our room and went back to the front desk. The front desk manager explained her mistake. and we were downgraded to a room with no living room. By the time we received a new room and tried to get to sleep, we realized we were in shock. The feeling of entering your “safe” room only to find someone in there and thinking “what if” it was a room with druggies, or a couple having sex, or a man who was so upset they attacked us for entering the room. By the time we were able to settle down it was after 4am. At 10am, I went down to the lobby to find a woman complaining at the front desk that someone broke into her room. When I approached the front desk, the Mother of the family and I discussed how upset we were. The Manager responded to myself and the Mother, I’m so sorry. I don’t know how this happened but it’s clear that we will not be able to make you happy and you will be better off staying with one of our competitors. he Manager replied, in that case you have 1 hour to leave and I am calling the Police. I went back to my room and called the police who then said that the police have arrived to escort me out of the hotel. My sister who has back problems had just taken her medications and was becoming sleepy and unsteady. I asked my senior sister to open the door to the room so the police could enter but the police were kind enough to wait outside while we packed up. We then were escorted out of the hotel like criminals. How is it that mentioning “lawsuit” makes us criminals for an atrocious hotel mis management incident.

Everything

Na

The Bathrooms are in desperate need of updating!!! Door frame was covered in rust, mold on the ceiling and tile base molding.