Gramado hotellia

Plussat: Great breakfast choices Welcoming staff Music in fondue restaurant within hotel

Miinukset: Small room and old bed linning

Miinukset: when check out. you need pay extra more 10% for this service. really it's expensive

Plussat: Excellent location. Great staff.

Miinukset: Our room had no reading lamps and the air conditioning leaked.

Plussat: Room space

Miinukset: Internal pool temperature could be better.

Plussat: The hotel is downtown. It isn't necessary to use car to go to Rua Coberta and principal Avenue. There is a SPA inside the hotel and a Pizzeria. The staff are very kind and helpful

Miinukset: Breakfast could be more variety of homemade bread and cake. There aren't any conditioner in the bathroom.

Plussat: Location is excellent and staff are super nice!

Plussat: Location is simply amazing and the staff very kind and helpful.

Miinukset: Poor toiletry, no toothbrush, no toothpaste... actually there were only soap, shampoo and conditioner. No robes neither slippers.

Plussat: Location, friendliness, breakfast, lobby, bar

Miinukset: The airconditioning at our room was very bad: it was as if we were staying in a cabin in Alaska. Not even in Canada, I have experienced so much cold. The room was OK, but though there had been an upgrade( Genius), the view( a wannabe upper patio filled with pipes) could not be worse. The light blocking pannel does not go to the floor but has the length of the window.

Plussat: I liked the organization of the event I was, also the breakfast and the hotel staff, they were very kind and attentive. The bar and the fire place are very charming.

Miinukset: The hotel restaurant and any meal services are not open after 22:00 on Mondays, Tuesdays and Wednesdays, this was very upsetting. I didn't expect this from this kind of accommodation.

Plussat: the location, the spaces, the swimingnpool and the sauna

Miinukset: the standard room small

Plussat: The location is perfect just few meter from main avenue and best restaurants. The hotel is very big but has a very good infra structure. The breakfast is complete, the wifi works well, the bed is huge comfortable and the shower also is very good.

Miinukset: You have to pay for parking and the rate is quite expensive for the room's quality. Probably because the hotel is old in spite of being well preserved.

Miinukset: I didn't like how "uncomfortable" the staff made me feel about the way I look. Some of them was great! But some seemed to be a little bit shown off and not that sympathetic.

Plussat: Great hotel located nicely in the centre of Gramado. We were greeted with a free cup of an amazingly delicious hot chocolate. Breakfast spread was great and room was comfortable. Shower was good although the toiletries provided were not that great.

Plussat: DA TRANQUILIDADE DO LOCAL.

Plussat: Close to the city and almost all tourist attractions; its excellent staff, warm and friendly service. Exquisite breakfast Cleaning. Tourist information and the best service.

Plussat: Everything perfect

Plussat: the hotel was even nicer than I had expected. It had fantastic facilities such an indoor pool, external fireplace, lounging area, etc. Our bedroom was bigger than expected as well, with an upstairs with two extra beds on top of the couple's bed, and the view was fantastic to the front of the hotel. The breakfast was fantastic with many options of fruit, breads, cakes, and beverages.

Miinukset: The only minor issues, really minor and didn't compromise the amazing experience we had, were one light in our room malfunctioning and the bathroom door was not functioning perfectly.

Miinukset: When I booked my room I ask for extra bed for my kids but I mistake because I’ve booked for only 2 people o forget to add my two kids 6 and 16 years old and when I get there they charge me double of my book price just because of the kids. I’m so angry because I just had the same room that I’ve booked and the extra additional bed as asked, and yet they charge me double. No nice.

Plussat: Helpful Reception staff Indoor Pool Pleasant gardens well kept Breakfast food and service good Pleasant and safe area

Miinukset: Refurbishment work meant no bar available Economy room ok and vale for money

Plussat: It was nice to be able to have a late check out. Breakfast was very good.

Miinukset: Check in and out were slow, we had booked 4 rooms and it took us a good one hour to get everyone settled in. Also charging for parking is really bad policy. It's a touristic city, people will drive there. Charging R$30,00 a day gives me the impression you just want to exploit me. You basically pay for your cars to be outside. There's no covered garage.

Miinukset: They make me pay almost 200 dollars more than what booking marks on the total price and I showed them the amount in the booking app.. I paid in cash, I asked they give me back the money and they realized it was a mistake but they didn't gave me my money back. They made me ask it by a solitude, but they said that it could take more than 2 months.. They just didn't give me back the extra money that they made me paid.. Even after I showed them the total amount that I should have paid in the booking app.

Plussat: The building is nice but needs renovations

Miinukset: I had dinner at their steakhouse and it was really the worst steak i ever received in brazil! The Breakfast Area is super crowded, feels like a college canteen. Everything in the Hotel is very noise. I would not go back!

Plussat: Everything

Plussat: The rooms are very good and the staff is very nice and helpful. The location is very good!

Miinukset: The kids room is bad. You should Hope to have good weather if you are with kids,so you don’t have to use it. The breakfast is below average for the city of Gramado, I have been in many others hotel in the city.

Plussat: The hotel is really good, the rooms are very clean and the staff is really efficient. Not mentioning the location which is in the city center, near to the best restaurants in town.

Miinukset: Otherwise, the breakfast left me a bit disappointed.

Plussat: Prodigy is centrally located, making it a short drive or walk to virtually all touristic spots. The facilities are brand new and rooms are comfortably sized. Staff is beyond attentive and incredibly polite. Breakfast in the morning is wide and varied. Hotel room service was priced similarly to outside restaurants AND the quality was fantastic (perfect for rainy Gramado nights)

Miinukset: A little on the expensive side but worth every penny

Plussat: Very beautiful property, easy to find, beautiful pool and garden.

Miinukset: It took a while to get our room. But the biggest problem was that our room was right beside the breakfast restaurant, so we had noise starting at 7 am

Plussat: Great place for families!!!

Plussat: I liked the professionalism and kindness of all staff. I liked the beauty of the hotel, the temperature inside when cold outside and the closeness of downtown.

Miinukset: It was very difficult to get into inside pool. Way too much kids for long hours in there. since I do not like kids the only free time for me it was around 8 PM, unfortunately at this time the pool was very dirty and not tidy. I also did not like the proximity of my room to the kids room. To the next time I will avoid to get room near that facility

Plussat: Very nice and well located property in Gramado. The hotel is like stepping into a Swiss chalet. The room was very nice and clean and very comfortable. The breakfast was great as well! All details in this hotel are very well taken care of and the gardens and pool are also very nice. Parking is also freely available.

Miinukset: Everything was fine!

Plussat: The locations, the breakfast good, nice building, nice and quiet room

Plussat: Nice ambience, looks you are in a chalet in the middle of the black forest. cuckoo's clock and little snowmen everywhere. good breakfast and a short distance to the city center.

Miinukset: it was all good.

Plussat: Very well located, good staff and facilities, good cost/benefit

Plussat: The staff.

Miinukset: Not clean bedroom, not cozy, no entertainment facility, old Swimming pool. Spiders in the bedroom all parts, be careful.the building is remodeling. All photos are from the bedroom.