Fairfield Inn and Suites by Marriott Grand Rapids

I thought the complimentary breakfast was really good. Good selection and spread.

I was extremely unhappy with the pull out couch. There were 3 in the room including myself, and I let the other two enjoy the King bed because I wanted them to be comfortable. But I wasn’t expecting the couch to be so terrible. It was mentioned that the room could fit three people having one person sleep on the pull out couch. I don’t think anyone should purchase that room if they have three people. I didn’t get any rest the entire weekend, and I ended my stay just really exhausted and not refreshed due to lack of sleep. I was told I could have asked for a different kind of accommodation for me to have something to sleep on, but I didn’t know that was available.

I liked the hotel location.

I did not like check In process. Not being able to pay for my room up front with cash instead of charge. Beds weren't really comfortable. Spent 4 days and never had my room refreshed with new towels daily or trash was never picked up even if I left it outside the room. Very limited amount of channels on TV. Comforter was stained and didn't look clean. Checking out was long because I wanted to pay cash instead of charge. I checked out 5 days ago and I have yet to receive my money back on my credit card. My money should not have been taken off my card for so many days and I paid it in cash when I left.