Homewood Suites Grand Rapids

The kitchen in the suite room. The neutragena bathroom products. Decent breakfast layout with generous morning hours, 7am to 10am. Comfortable bench outside to smoke. Late checkout, noon.

Trash can outside over flowing. Bathroom in the lobby dirty. Empty used coffee cups scattered in the lobby. Front desk receptionist (dayshift) never smiled, projected a bad attitude, and seemed off put when any questions were asked. Lack of security (people coming and going all hours of day/night without any sort of check by personnel whether their registered guests, I personelly was never asked by staff to view my drivers license, during or after check in/out, if there were security cameras, I saw none, out or inside. Carpeting old and dated, appearing dirty. Room had bottle caps behind the curtains against the wall, which tells me it wasn't vacuumed. Shower had a used bar of soap, which was overlooked when cleaning (fresh towel with fanned washcloths were draped over the edge of tub, indicating it was clean).

Well the girl pocketed my money and then charged my card!! So paid double the amount! It’s been 5 days after staying there and still haven’t received a refund yet!!!

Comfy rooms and beds. Very clean. Helpful staff.

Had the wrong reservation for me. Rooms were not clean by 3:00 when they said check in was.