Hotel Los Jeronimos y Terraza Monasterio

Good communication from staff, clean room and comfortable bed.

Shower overflow onto bathroom floor due to no shower door and poor drainage. Had to use towels to absorb water on floor. Lack of tea / coffee making facilities in room.

WORST HOTEL EVER! We didnt like anything, this hotel is terrible, and the room you get doesnt look like any of this room on the photos, it is much much more worse than you can even imagine. we are not even some demanding guests, but we expect at least some decent quality and clean room. Even though we reserved big bed for a couple, we got 2 separate beds. Room was smelling like mold, it was really disgusting. We complained, but the stuff was really rude and they said that on the website they have some police that let them actually give you any room if other are booked.

everything bad, old, dirty and broken... please avoid this hotel, rather sleep on the bench in park. I would not ever come back, even for free.

Location was good, the hotel was a bit tired but clean overall

I learnt a Spanish phrase No va! It does not work. This included the room telephone, one of the two bedside lights which also had a rather battered lampshade and the built in hairdryer. The response from two of the reception staff was that the man who maintained the electrical goods would not be at work until Monday. At least a substitute hair drier was given. The staff took the attitude that there was nothing to be done, no complaint forms no-one more senior than reception desk existed and basically the best to be done was to give me a free breakfast. When I pointed out that I was elderly and single and woul appreciate being able to all receptionI was given a card with an arrow inked in to highlight the Fax number. Why?