Albergo Del Chianti

Lovely pool. Clean rooms and nice breakfast. Great location right on the square in Greve.

We stayed in August and air-con was very poor, rooms always hot. Accommodation not as described and unsuitable for our family. 6 large bins were placed right outside our entrance. I booked a split-level room. It turned out to be over 3 floors with a bedroom on entry-level, a bedroom upstairs and a miniscule bathroom on the lower level, all connected via 2 very steep spiral staircases. We have 4 small children aged 2-8 years and this was definitely unsuitable (I had entered their ages when booking). When I asked to be moved I was initially told it wouldn't be a problem and that the room was not suitable for us. Later I was told that they had to check with the manager and finally I was told I couldn't because others guests were arriving. I asked could they not swap our rooms. I was told they would have to check the ages of the children arriving! I was constantly waking afraid that the children would wake to go the toilet and fall down the stairs. On check-out city tax was being charged for 4 people eventhough under 12s are free so I only owed for myself and my husband. I was also charged €9 for the mini-bar which we didn't use and I didn't realise until after we had left. Please Albergo del Chianti do not let families with small children book this room. Ask staff to smile once in a while - I promise it wont kill them. Fix you air-con. Move the bins.