Autonvuokraus Clearwater

Plussat: Yes

Miinukset: Pick up and drop off are a problem also when wait for pick up no answered the phone for a pick when we got there 3 people were in the office and no customers???

Won’t use again

Plussat: Staff was friendly and accommodating during check-in.

Miinukset: It’s not obvious where the shuttle is to the off site location. I just happened to see a shuttle bus outside and went with that. We were sold a SunPass for $12 because we were told no tolls accept cash and their price matched everywhere else. Well none of that is true. The SkyBridge in Tampa does have cash lanes and Publix sells the passes for $5. Big rip off. Our initial car was a 2014 Impala and was a piece of junk but we took it because there was no other car in the Intermediate class. Long story short, the car was already registered to someone else with a SunPass so we couldn’t register ours. We asked for a different car that wasn’t registered already. We were upgraded to a higher classification car. That took about and hour and a half out of our night. The car was great the whole week. There is NO shuttle to take you back to the airport if you leave before 8:00am. That’s not ok. You are an off site location and should off rides back when the airport offers flights. So we had to spend additional money for an Uber. There is no drop box for your keys. There is one outside the building but it was next to the Economy rent a car business. That was very confusing so we just left our keys on the floorboard of the car (when the key is in the car, the doors won’t lock) so we essentially left a car for someone to drive off with.

Ace mislead

Miinukset: Thought it was at airport location. When getting price I entered time of return the when picking up charged extra 23$ because it was before 8. Was a pain to get ride from airport.

Good and Bad

Plussat: They worked with me to find a car that would fit our luggage. The person helping us named Erica was very good to work with.

Miinukset: The car we got was dirty. A gentleman there named Wes was very rude to his employees. The car had no windshield wiper fluid.

Plussat: They had a good price, although I had to pay in advance. When I had to cancel my reservation, however, they promptly refunded my money.

Miinukset: The reason I canceled my reservation is that I learned there's a daily limit on free miles--just 100 miles a day. After that it's an extra 25 cents a mile, and that adds up fast. My intention had been to take the car on an overnight trip, which ended up being 527 miles. So I would have paid an extra $81.75.

Miinukset: The location was off site, they weren’t open when my return flight was scheduled so they wanted to charge me an extra $20 to leave the car at the airport. I would have been okay with that had I known prior to booking. Then, they give me a car that had a low tire, I requested a different car & they were completely annoyed. I just wanted something safe to drive. I won’t be renting from Ace again.