Autonvuokraukset Orlandon kansainvälinen lentoasema lentokenttä

Plussat: The car was okay.

Miinukset: I paid more than TRIPLE what was quoted by Kayak/Hotwire. I held a booking for $116, then was charged $356 by Ace; There was NO signage at MCO airport for Ace; it took some effort to get to a human at Ace who could explain where to catch a shuttle; There was a VERY LONG wait at the Ace office. Total time between arriving at the shuttle stop and driving off the lot was about 90 minutes There was NOBODY to receive me upon returning the car, nor any useful signage. I parked, went in to the office, and they told me I had to move the car and wait for someone they called from the back of the office. In the end, I'm pretty sure I didn't save any money using Ace over one of the agencies inside the airport, which would have gotten me on the road much, much faster.

Miinukset: They try to scam you at every angle

Miinukset: Having a car available would have been helpful. Our number when we arrived was 80 they were on #60. #63 was waiting for over an hour and when he arrived and got a number they were on #59. All customers being waited on were yelling at the workers because the car they reserved was not available. After 30 minutes they were were only on #61 and ended up on using an Uber to get to the hotel for an event we needed to be at. Did not have hours to wait for a rental car. It was a horrible experience.

Miinukset: Charged us for something we didn't do. Wrong size car.

Plussat: The fact that they didn’t charge me for a prebook and I was able to leave to go to another agency.

Miinukset: Rude staff, awful check in process similar to being at a dmv, the staff hassles you for extra insurance coverage and I have been renting cars for the past 10 years and have never been asked to provide my car insurance card. After seeing the way the few guests in front of me were treated I told them to cancel my reservation and I was shuttled back to the airport to go with a more reputable company. I used Enterprise and although it cost more for the rates, the customer service was worth it!

Plussat: It was late at night and few customers there so picking up car was fairing quick.

Miinukset: Some of the building outside lights were out. Made it difficult to view any dents or scratches on car prior to pickup. Inside the building waiting areas was dirty. Sales person at the counter wants to up-sale everything. They charged $49 in prepaid fees for possible tolls you may go through. They make you get their liability insurance if you don’t have your auto insurance card on you which is $15/day. I provided my insurance card to them via customer service email once I got home and they said it was too late no refunds. They lower their initial price to get you in and then add all of these charges afterwards.