Halvat lennot Clearwater

Plussat: "Lufta Hanza canceld the flight"

Miinukset: "There was no drink service because of “turbulence”. I did not notice any turbulence."

Plussat: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Miinukset: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."

Plussat: "FRA to PHL excellent"
Miinukset: "I was rebooked into FRA from BSL without notification."

Plussat: "Flight directly to Tampa"
Miinukset: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"

Plussat: "Used both front and back doors to board the plane."
Miinukset: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."

Plussat: "Treated with kindness and courtesy by ground and cabin staff."

Plussat: "Lots of food with free wine"

Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."

Plussat: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Miinukset: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."

Miinukset: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"

Plussat: "Nothing!"

Plussat: "Same as above."
Miinukset: "Same as above."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Great customer services, Very outstanding staff."

Plussat: "I received a surprise upgrade to Business class. The flight crew was very attentive and flight was easy."

Plussat: "Their service is excellent on board ."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Miinukset: "Nothing...I felt spoiled"

Plussat: "my favorite airline"

Miinukset: "My original seat reservation 38 D with my booking was changed to seat 42D last row next to toilets and very limited space on flight from Munich to Boston without my consent. Trying to get my original seat reservation was met with total ignorance from the flight attendants and boarding agent.If you are really interested about details please give me a call @781-864-0272 Bogdan"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "The flight attendance were nice."
Miinukset: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"

Plussat: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Miinukset: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Friendly crew"
Miinukset: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."

Miinukset: "It was too cold on the plane."

Plussat: "I like the Tampa airport MUCH better than Miami or Orlando that are chaotic and offer less assistance to the traveler. I hope you continue to offer flights to and from Tampa from Frankfurt."
Miinukset: "I would like for long flights if the staff would remind and encourage all travelers that there is time for rest and quiet. Some people are loud by nature or because they come from a certain area and talk all 9 hours of flight, very annoying, disturbing the flight of others with unnecessary continuous conversation."

Plussat: "Fast on ant off"
Miinukset: "Not enough hip or leg room which is somewhat usual, but recent flights with United are much better"

Plussat: "Flight was on schedule. Was lucky to get a empty seat next to me so plenty of room. Glad they provided the requested specialty meal."
Miinukset: "Boarding occurred an mass. No order what so ever so long lines getting to the plane and in the plane. The head phone jack was for a two prong headphone so it forced you to use the headphone they provided or only hear from one ear."

Plussat: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Miinukset: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Plussat: "loved the service, crew, comfortable seating and food. Loved the idea of direct flight to Tampa."
Miinukset: "Frankfort ground crew service- confusion delays in boarding. Too far to walk from arr. gate to departure gate. Too many stairs to climb to reach the bus. again more stairs to climb making it a torture for seniors like us. No assistance unless booked as wheelchair assistance. We have travelled all over the world including developing countries and have seen better airports than Frankfort terminal that we used on multiple trips. we really need to reevaluate if we want to take Luftansa again! Thank you"

Plussat: "This one hour flight was uneventful. We arrived safely and on time. What more can one possibly ask for a connecting flight ?"

Plussat: "Crew service was excellent. I would recommend Lufthansa to everybody."
Miinukset: "Considering the length of flight we received o.k. refreshment."

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "I got there."
Miinukset: "Frankfurt airport was a nightmare. Gate agent randomly picked people and made them check hand luggage. Batteries were in mine but he didn't care. He did ask if I was on a first class ticket, so I guess FC doesn't have to adhere to baggage size. Others with larger bags were allowed on board. My other flights with Lufthansa had no problem with the same bag. We were transported by bus from the gate to the plane!?!? In the rain. And this was an international flight!?!? Attendants took 10 minutes to answer call button and then asked if it was a mistake. I asked for water to take meds as I was overlooked by beverage service. Another attendant walked up and said he had bypassed me as I was asleep. I showed him the snack package he had handed me and asked how had he given me snacks if I was asleep? He snapped back that he was sorry. I almost asked if he was sorry he was caught lying or sorry he was on board?"

Plussat: "Boarding on time was great. But then not leaving for 4 hours was terrible. Plus being on that plane was horrible as it added additional time to actual flight of 11 hours. I wish that delayed time could have been spent at the gate."

Miinukset: "For boarding areas. 3 complete changes of boarding area before we were able to board."

Miinukset: "very tiny seats hard on the back, but this is likely inevitable for any long flight"

Plussat: "The selection of movies games music avail."
Miinukset: "The cramped seats. And what happen with calling out now boarding certain rows on the plane? It's not a hectic free for all?"

Plussat: "Excellent food excellent services and reception everybody is smiling at your face Cleanliness..."
Miinukset: "nothing"

Miinukset: "The craft is a bit old. Harsh landing."

Plussat: "The crew was very helpful in all respects."
Miinukset: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Miinukset: "See above."

Plussat: "The crew was wonderful. We were in business class which was modest but comfortable."
Miinukset: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Miinukset: "Boarding at CDG was awfully slow"

Miinukset: "Thanks"

Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Plussat: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Miinukset: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Plussat: "Over all pretty good for price."

Plussat: "Over all everything was great, except the bags check in"

Plussat: "Good selection of movies"

Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."

Plussat: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Miinukset: "Business class seating on the AirBus 318 is very cramped."

Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."

Plussat: "Food, service, comfort"

Miinukset: "Security services at Manchester airport...too long and not friendly at all"

Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."

Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Plussat: "it was cancelled so they got me on the next flight on Turkish"

Plussat: "The hostesses were very kind and nice"

Plussat: "The crew was very nice and helpful."
Miinukset: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."

Plussat: "Very old plane with very poor screens where images was horrible"

Plussat: "Pretty decent"
Miinukset: "Not much"

Plussat: "Arrived on time"
Miinukset: "Cattle car accommodations"

Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."

Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Plussat: "Disorganised and slow"
Miinukset: "Couldn't organise a booze up in brewery. Baggage offload took forever"

Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"

Miinukset: "Delay over an hour"

Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."

Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"

Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."

Plussat: "The food, the facilities, the seat, everything."

Plussat: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Miinukset: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."

Plussat: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Miinukset: "Nothing that I can remember, again I was too tired to stay awake."

Plussat: "Smiling, quick, courteous"
Miinukset: "Had to pee right after turbulence no time for bathroom"

Plussat: "The crew was nice.."
Miinukset: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."

Plussat: "Complimentary entertainment"
Miinukset: "Major delays"

Plussat: "Boarding was organised in CDG"
Miinukset: "Typical low cost airline affair."

Plussat: "Crew was excellent nice and efficient, food was good"
Miinukset: "We waited at the airport for 5 hours instead of 2 and even before boarding we waited more 1h without explanation and the crew at the airport was not nice"

Plussat: "Yes very pleasurable."

Miinukset: "There’s no headphones aboard for entertainment"

Miinukset: "Delayed due to malfunctioning plane"

Plussat: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Miinukset: "40 minutes maintenance delay."

Plussat: "Nothing"
Miinukset: "Very uncomfortable American airlines is the worst"

Plussat: "departure and arrival time"
Miinukset: "the passenger next to me smelled horrible"

Plussat: "The seats were comfortable"
Miinukset: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."

Miinukset: "Boarding was haphazard"

Miinukset: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."

Miinukset: "Over 90 minutes delay on arrival time on a less than 2 hours flight"

Plussat: "I thought the service was great"
Miinukset: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"

Plussat: "Price"
Miinukset: "Outdated airplanes"

Plussat: "Not turbulence"

Miinukset: "2.5 hour delay."

Plussat: "Trip non stop"
Miinukset: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."

Miinukset: "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."

Plussat: "Timing of flight routes"
Miinukset: "Sat on a pillow"

Miinukset: "Landing was a little rough"

Miinukset: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."

Miinukset: "Last to board with a young child."

Plussat: "Nothing"
Miinukset: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."

Plussat: "Short trips so no entertainment is offered so it's n/a"

Plussat: "Leg room"

Plussat: "Very quick connection"

Plussat: "It was a very short flight so not too much to go wrong."
Miinukset: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."

Plussat: "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"

Miinukset: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"

Miinukset: "Carry on limitations"

Plussat: "The crew, and the plane, confy. Was a good flight in general."

Plussat: "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
Miinukset: "No respect for customers anymore"

Plussat: "Somewhat disappointing on the snack options..."

Plussat: "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
Miinukset: "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "Good assortment of movies"

Plussat: "BA system down. Najor delays and long lines. Flight good."

Plussat: "how fast we boarded the plane."
Miinukset: "The crying babies"

Plussat: "The crew was great and really helped calm my nerves about flying."
Miinukset: "The seats were old and uncomfortable."

Plussat: "excellent services from employes"

Plussat: "Smooth trip"
Miinukset: "Delay delay delay on the flights"

Miinukset: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"

Plussat: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Miinukset: "The isles are far too narrow. Didn't at all care for the snack options."

Miinukset: "Cramped seating and I'm not an overly large man."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "I eventually arrived at my destination in one piece and found my luggage."
Miinukset: "Flight delayed, yes I can understand a delay but not only was it delayed, but at the exact time we are originally scheduled to board they switched gates. Not just over one or even ten gates but fro gate D51 to gate D1. In the Miami Airport that is at least a 1 mile walk. At the time they switched gates there was no notification that the flight was also delayed by nearly or should I say over an hour. This causing people to scramble, run and drag children to make sure they weren't late for boarding then when everyone arrives to the new gate, they flight is delayed by 30! Minutes. That alone pisses people off but then after waiting that time, it's delayed again at least another 30 minutes. Just not well managed!!!"

Plussat: "Seating space"

Plussat: "I liked that I finally got to my destination, although many hours late. I reached my house at 3AM!"
Miinukset: "I watched as I was not allowed to board my connecting flight after running a mile through the airport. The plane was at the gate and I was not allowed to board. From there it was a very long night of waiting. This all started because the initial flight was 10+ minutes late leaving Syracuse."

Miinukset: "No entertainment. Internet access too pricey!"

Plussat: "Horrible airline. Terrible customer service. Dirty seats and garbage theouout fisrt class seating"

Miinukset: "Never could find code shared reservation for seats Waited an hour and a half for baggage at Miami airport. Flight never appeared on the board. American airlines people couldn't care less. Rebooking since the connection was missed was a nightmare. Do not take American do not take British airway's"

Plussat: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"

Plussat: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Miinukset: "Everything!"

Plussat: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Miinukset: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Miinukset: "Nothing"

Plussat: "Nothing went wrong so it is good enough for me"

Plussat: "Seats are comfortable and room for pack pack under seats"

Plussat: "clean and fast"
Miinukset: "use airport finger in Lisbon airport"

Plussat: "I would def use this airline again."
Miinukset: "The only issue was they’re weren’t any outlets to charge your phone or laptop"

Plussat: "Everything"

Miinukset: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Plussat: "The entertainment was good and the food was better than I expected."
Miinukset: "Bags restrictions without us knowing. Delayed flight but we still manage to get to our destination on time. The same did not happen before where I had to wait until 2am for my tap flight that was supposed to leave at 11:30pm. I have been flighting TAP for many years now and it used to be one of my favorite airlines. No longer is the case. Over the years there has been a decline on service."

Miinukset: "Being late"

Miinukset: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"

Plussat: "Food was good, but no champagne offered. The attendants were nice, though."
Miinukset: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."

Plussat: "Missed our flight due to initial delays."

Plussat: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Miinukset: "N/A"

Plussat: "Nothing"
Miinukset: "They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth"

Miinukset: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."

Plussat: "the flight was fine."
Miinukset: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"

Miinukset: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."

Plussat: "The food and flight attendants were very nice and accommodating."
Miinukset: "I had a 17 kg big baggage and a 7 kg hand baggage and was forced by the hungarian check-in attendant to pay the equivalent of 112 usd. I nearly missed my flight as nobody understood why I had to pay extra since my baggage was under - weight. Outrageous! Will not use Tap Portugal again and definetly won't recommend. Maria Petrita"

Plussat: "I like the flight per se and the crew attention"
Miinukset: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Miinukset: "I booked these tickets for my friends Jamal Wiggins and Anthony Maxwell and they are still Lisbon. They are still in Lisbon! Their flight, 1306, had been delayed for almost 6 hours. The gate keeps changing and they've been getting ther run around all day. No food vouchers. This is horrendous. I am here at Prague airport. We only have a few days here and now one day is gone. They should be reimbursed! We are paying 400 euros for hotel rooms that aren't even being used because of this delay."

Miinukset: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."

Plussat: "Best flight I have ever taken. Hands down"

Plussat: "Price"
Miinukset: "Bad system to board"

Plussat: "Very good leg room. Easy pleasant flight."

Plussat: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Miinukset: "The chairs were small and we didn't have very much legroom"

Miinukset: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."

Plussat: "Nothing."
Miinukset: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."

Miinukset: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"

Plussat: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"

Miinukset: "Flight left without us"

Plussat: "Nothing."
Miinukset: "It's always fun to go into the bathroom and find a sink ful of puke in there. It had been there for some time by the stench and they way it had slopped all over. I told the flight attendant and they were like oh well. It was gross. Add that on top of I am a DISABLED person and I could not carry my case up the steps and was told someone would bring it up. They did not. It went under the plane with no tag and then when I arrived in Lisbon it was somehow my fault. The flight crew there trying to "assist" were horrendous. I was actually told I should not be flying internationally if I can't carry my bag. Isn't there rules about bags flying unattended? Even internationally. How was my LAPTOP case supposed to get to EWR without a tag? Shouldn't it have been checked? Shouldn't the crew have noticed this and said something to flight attendants? The club and plane both were filthy. The first seat I sat in in the club smelled so strongly of pee I had to go stand (as it was so crowded) I am a million mile flyer and I will never fly TAP again."

Plussat: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"

Plussat: "Nothing"
Miinukset: "Flight was overbooked by over 20 people and even though we got the airport 2 hrs early to check in we were bumped from the flight. Next flight available was not for over 8 hrs later that day. Rude and not helpful employees. No gate announcement when flight was then delayed. Most American size carry one do not fit in overbooked head and was forced to gate check."

Plussat: "The plane had a helpful crew, the plane was modern in that they had a usb charger and plugs for both US and European voltages and there was plenty of space to relax in during my flight."

Plussat: "Everything"

Plussat: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Miinukset: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."

Plussat: "Crew was pleasant"
Miinukset: "Uncomfortable seats. No high headrest for a quickie nap. Non organized boarding from bus to tarmac which left me having to put my personal belongings 22 rows BEHIND me!"

Plussat: "Left late but made up time and landed ahead of schedule. Seat was large and comfortable. All personnel were efficient, helpful and courteous."
Miinukset: "Did not like the food. One small, not so good tuna sandwich. Ugh!!!"

Plussat: "Entertainment options and quality were good."
Miinukset: "Terrible customer service at every turn - outrageous change fees and penalties (make sure you read the fine print!), horribly rude and cruel gate agents in Portugal, insensitive and completely indifferent flight attendants. The food was inedible, and when I asked for a snack (I hadn't eaten for hours upon hours and was starting to feel a little ill) I was told it wasn't snack time and I would have to wait! Disgusting bathrooms were not checked on or cleaned even once during the flight and had streams of urine on the floor. Incredibly tiny overhead space could barely hold a weekend duffel bag. Will never fly with them again."

Plussat: "Very comfortable."
Miinukset: "All was good."

Plussat: "The crew.. Is the best"
Miinukset: "Old plane, uncomfortable seats, lack of entertainment"

Plussat: "The very long boarding line moved swiftly."
Miinukset: "The boarding was late. We spent about a half hour waiting to take off. I don't know how much of this was the airline or the airporr."

Plussat: "fiquei satisfeito"

Miinukset: "Too small, no entertainment"

Plussat: "Arrived safely."
Miinukset: "Delay waitng for the chocks to block the wheels. although the flight was short - the delivery of juice was rushed. And all was finished and cleaned up very very early in the flight. I dont understand the need to get the drinks delivered with such speed - it does not help passenger stress levels."

Plussat: "Food was good... Flight was decent. flight attentands were nice."
Miinukset: "we were 2 people flying, 1st person got a message from TAP that the flight schedule was changed to 1hr earlier, i was not informed about this until late night. Then once we got to the airport for the earlier flight, they said that the flight was delayed atleast one hour. Flight numbers were not changed so i guess they just combined 2 flights together to save or something, so we ended up missing hotel breakfest and ended up waiting in the airport for more than 2 hours because of bad communication."

Plussat: "The flight did not start on time but made up time in the air and we landed early."
Miinukset: "The female stewardess spilled water on mr and then reprimanded me instead of apologizing. My tray was broken and the seat in front of me did not work."

Plussat: "Fantastic service from first touch booking online to inperson face to face engagement. Great flight!"
Miinukset: "No negatives"