Uusimmat arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
6,0
Plussat: Attendant in garage was very consumer friendly and made up for a poor experience at the reservation counter.
Miinukset: Customer service agent did not have any of me information regarding the reservation and , in fact, was going to charge me an additional $100 more than the reservation I made on line. Once I questioned the rate, he had to finegal the system to get the rate quoted. Good back end service in the garage. Not so good at the counter.
arvostelut:
-
6,8
Miinukset: I was charged an additional 25 dollars after pick up. I returned the car full of gas and paid for 3 days. I picked up Friday after 11am and returned Sunday 3:30. I could have returned the car Monday at 11 and the price should not have changed
arvostelut:
-
7,6
Plussat: Pickup and drop off was easy
Miinukset: Got hit with a lot of extra fees so ended up being more expensive than anticipated.
arvostelut:
-
6,0
Plussat: The car was clean and the staff were helpful on pickup when we had an issue with our first car.
Miinukset: Our first car the electric seat adjusting buttons didn't work. So they gave us a different car and that one had a slow leak in one of the tires which made us late getting to the airport for drop off. Then when we arrived at the drop off location there were a ton of cars and lots of staff working on individual cars, but there was no person or adequate signage to tell you what the next steps were: if you should wait by your car, if you should just leave the keys and go, if you needed to go into the counter, etc. And when you grabbed someone to ask for help they seemed annoyed that you were asking a question. This was made more frustrating by the fact that the flat tire we had to fix made us late to the airport and we were in a rush!
arvostelut:
-
5,6
Plussat: long wait line to get out of garage, I had to check in with agent at garage gate, that process took very very long, even though I have rapid res. \car has extreme smell of mold this is my last Alamo rental.
Miinukset: remove gates in JAX garage, no other car rental agency has these gates...……...I should not have to wait, give me the key and i drive off. I was already checked in. I owed $16.00 balance and tha tcuold have been paid before or after rental.
arvostelut:
-
5,6
Plussat: easy drop off
Miinukset: I checked in online to save time, yet I still had to answer all the questions again to the agent at the desk. my address, etc..... did not change in the past 6 hours since I checked in online...…...ugh...……………!!! dirty windows and mirrors, difficult to see at night
arvostelut:
-
8,8
Plussat: Truck available, clean, and quite new. Drop off very easy, quick.
Miinukset: Cut down on the upselling when renting the vehicle...yes, I'd like to rent a Ferrari, but no, i don't want to pay for it
arvostelut:
-
4,4
Plussat: this is the 3rd recent experience with JAX airport Alamo car pickup. on 7/13/19 we had to wait an extra 22 minutes inline to exit the airport garage. I was told that an employee was late for work and there was only person to check out cars at exit.
Miinukset: check in at counter/kiosk and remove the huge blockade for customers to drive out without waiting on long lines inside the garage parking lot.
arvostelut:
-
8,0
Plussat: Customer service oriented staff
Miinukset: cigarette smell in the truck
arvostelut:
-
6,0
Plussat: I enjoyed the experience at the Drop off point. And the car was a nice ride.
Miinukset: I did not like the fact that I did not sign a contract in Jacksonville due to their computers being down.
arvostelut:
-
8,4
Miinukset: Not enough agents working check ins -long line to pick up . Waited in line for over 20 minutes
arvostelut:
-
8,4
Miinukset: Headrests were uncomfortable poor design
arvostelut:
-
6,8
Miinukset: I was charged an additional 25 dollars after pick up. I returned the car full of gas and paid for 3 days. I picked up Friday after 11am and returned Sunday 3:30. I could have returned the car Monday at 11 and the price should not have changed
arvostelut:
-
7,6
Plussat: Pickup and drop off was easy
Miinukset: Got hit with a lot of extra fees so ended up being more expensive than anticipated.
arvostelut:
-
8,0
Plussat: Customer service oriented staff
Miinukset: cigarette smell in the truck
arvostelut:
-
8,4
Miinukset: Not enough agents working check ins -long line to pick up . Waited in line for over 20 minutes
arvostelut:
-
8,4
Miinukset: Headrests were uncomfortable poor design
arvostelut:
-
6,0
Plussat: Attendant in garage was very consumer friendly and made up for a poor experience at the reservation counter.
Miinukset: Customer service agent did not have any of me information regarding the reservation and , in fact, was going to charge me an additional $100 more than the reservation I made on line. Once I questioned the rate, he had to finegal the system to get the rate quoted. Good back end service in the garage. Not so good at the counter.
arvostelut:
-
6,0
Plussat: The car was clean and the staff were helpful on pickup when we had an issue with our first car.
Miinukset: Our first car the electric seat adjusting buttons didn't work. So they gave us a different car and that one had a slow leak in one of the tires which made us late getting to the airport for drop off. Then when we arrived at the drop off location there were a ton of cars and lots of staff working on individual cars, but there was no person or adequate signage to tell you what the next steps were: if you should wait by your car, if you should just leave the keys and go, if you needed to go into the counter, etc. And when you grabbed someone to ask for help they seemed annoyed that you were asking a question. This was made more frustrating by the fact that the flat tire we had to fix made us late to the airport and we were in a rush!
arvostelut:
-
5,6
Plussat: long wait line to get out of garage, I had to check in with agent at garage gate, that process took very very long, even though I have rapid res. \car has extreme smell of mold this is my last Alamo rental.
Miinukset: remove gates in JAX garage, no other car rental agency has these gates...……...I should not have to wait, give me the key and i drive off. I was already checked in. I owed $16.00 balance and tha tcuold have been paid before or after rental.
arvostelut:
-
5,6
Plussat: easy drop off
Miinukset: I checked in online to save time, yet I still had to answer all the questions again to the agent at the desk. my address, etc..... did not change in the past 6 hours since I checked in online...…...ugh...……………!!! dirty windows and mirrors, difficult to see at night
arvostelut:
-
4,4
Plussat: this is the 3rd recent experience with JAX airport Alamo car pickup. on 7/13/19 we had to wait an extra 22 minutes inline to exit the airport garage. I was told that an employee was late for work and there was only person to check out cars at exit.
Miinukset: check in at counter/kiosk and remove the huge blockade for customers to drive out without waiting on long lines inside the garage parking lot.
arvostelut:
-
6,0
Plussat: I enjoyed the experience at the Drop off point. And the car was a nice ride.
Miinukset: I did not like the fact that I did not sign a contract in Jacksonville due to their computers being down.
arvostelut:
