Autonvuokraus West Palm Beach

Thrifty at Palm Springs Intl Airport '- Unacceptable

Plussat: They identified my booking with Kayak

Miinukset: The lady at the counter: - Did not recognized the insurance with ALIANZ I paid to Kayak, she told me that If I had an event, I must solve it by my own because thrifty will not recognize the insurance acquired with you - IS THIS CORRECT? - She told me the Nissan Versa was not for 4 people (not true), is certainly a small car but it worked for us, 2 adults and 32 kids. - Push me to acquire an additional insurance because the one with Kayak did not covered liabilities - any damage to third parties Overall, I think that with so much rental companies, you should go with a different one as a customer I rented the car on 4/1 at noon. After receiving my contract I explained to the manager what was the case

Photograph every ding and scratch before you leave the property

Plussat: low price, quick service

Miinukset: I rented the car in a dark lot. The attendant just pointed it out from far away. No one offered me a chance to document the condition of the car. When I returned, the guy started to point out every single ding and scratch on the vehicle. I said that I didn't put them there. He asked if I had photographs to prove it. I said I didn't. I told him to do whatever he had to do. We'll see if they try to charge me.

Not the best and they don’t care

Plussat: Car was clean

Miinukset: Driving was uncomfortable and I was charged a late fee. Also the rep outside was not helpful until I went inside the airport to speak to someone at the drop off location. The price was adjusted but it is still not what I had been quoted.

Miinukset: Wanted $13/day for the spouse to be able to drive the car. Others do not charge for that. We cancelled with thrifty.

Pay attention

Plussat: No line at pickup.

Miinukset: I understand the usual agent effort to upsell, with insurance (never) and gas (I’ll do it) but the new one - pay an extra $52 per week for tolls - was a surprise. Any self respecting GPS map app can help you avoid tolls (which I did successfully). Taxes on my internet reservation were underestimated by $20. My total according to my Rez was supposed to be $395 for 13.25 days. It was a weekly rate of $193 plus $14.95 per day for the extra 6.25 days. The agent said the system could not process the daily rate, which they automatically round up to seven days, hence it becomes a weekly rate. The difference was another hundred dollars. So, what I thought was going to be a $395 rental had now become $415 (underestimate of taxes) and then $502 (2 weeks at weekly rate instead of 1 week plus daily rate). And the hold on my card was $586. If I had been talked into the confusing and high pressure toll gimmick, my cost would have been $606! My RT airfare was $150! I almost walked away from the whole deal, but who wants to do that in the first day of vacation? To top it all off, I signed up for the “surprise” size car, hoping that I might get anything larger than Economy or Compact. The result was a Compact. Of course it was!