Renaissance Hamburg Hotel

Booked king studio for two adults and two children, ages were 15 and 17, a boy and a girl, but they had to sleep in the same bed! There were 4 of us, and only 2 cups, glasses etc were provided. Breakfast was nice, but some of the pastries and rolls weren't very fresh. Asked for extra cups, but none arrived, had to ask for extra quilts so kids didn't have to share. In check in it wasn't explained to us what time or where breakfast was. Some if the room fittings were very dusty and unclean. Tea and coffee making facilities in the room were shocking and I couldn't afford the 6.50 for a cup of tea downstairs every time I wanted one. While waiting in ground floor for lift one evening we spotted two mice running round the dining room floor, nice! We've paid alot less and had a lot better accomodation in Germany, but we paid the extra this time as the children had chosen a trip to Germany as a combined Christmas and birthday present,specifically Hamburg to go to the mini wonderland. Wouldn't stay again, as I said, the little things that you expect to be perfect when paying a lot of money, just weren't! Not even free water in the rooms!

Gym is good

7th floor was cold in winter

Location

Anonym

Perfect location, room size, friendly staff

The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served.

The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.

The location. The one desk short time free Internet at the reception. The heating inside the hotel.

very friendly, professional and helpful staff. clean bathroom. king size bed to leave absolutely no wishes open! :)

Position in city

Very good location,wide and comfortablle room.

Shower was flowing weakly.

The location next to the center of the town.The service was very good.The price was very reasonable for a 4 stars hotel.

Good location for shopping.. valet parking is available and we don't have to worry about parking.