Hamburg Marriott Hotel

The location was excellent! We appreciate how one staff member helped us with an inconvenience when we arrive at the hotel.

The service, we needed a big transfer since we were a family of 5 and with more than 10 luggage in total (carry-on and suitcase each) and the staff and the Concierge told us to take more than three taxis to go to the airport. I insisted if it wasn’t possible to arrange another type of transfer and the answer was no, I arrange it myself at the end. The room, each time I came into the room there was an odor of cigarette. I called reception and told me that they could spray some deodorant to solve it, the room service lady came and told “I can’t do anything about it”. At the end there wasn’t a solution for this. We had to stayed in two rooms and in one of them the A/C stopped working. My dad reclaimed and the gave us a ventilator for the whole room. In my opinion to be a Marriott they could have done more, don’t even mention that it was summer and the outside temprano was more than 28-29C. When my dad saw the ventilator he went to reception and said something like “sorry, but that’s the best solution since we are fully booked”. After talking and arguing with reception they offer us a -20% discount for a night because of the inconvenience. At the end they gave us -20% off for the whole stay (for one room). The food, the room service wasn’t good neither delicious but it was just “ok”. We were expecting a Marriott standard hotel, but it was just “another” hotel.